Suncorp Group

Building back better – today Suncorp announced a $500,000 community recovery package to help communities impacted by ex-Tropical Cyclone Alfred.    Suncorp CEO Steve Johnston said providing funds to support long-term community-led recovery was crucial to build back stronger and safer: “We are proud to support two organisations working directly with impacted communities to aid in both recovery and rebuilding efforts, as well as immediate support for essentials supplies and services.”   Suncorp’s assessors and builders remain focused on progressing claims and carrying out repairs, and customer support teams remain on the ground in affected regions.   Read more about the recovery package: https://lnkd.in/gexw4d9M   FRRR (Foundation for Rural & Regional Renewal) Australian Red Cross #Community #BuildBackBetter #Resilience #TCAlfred

Over the past week following ex-Tropical Cyclone Alfred making landfall, the safety of the community, our customers and our people continue to be Suncorp’s top priority, as the insurer scaled up teams managing high claims volumes, emergency repairs, and on-the-ground customer support.   Our Customer Support Teams, set up in the Mobile Disaster Response Hubs, are currently deployed across multiple locations and will continue this into next week. Some of our customers visiting our Hubs are still without power.   Suncorp Chief Executive Consumer Insurance Lisa Harrison, Executive General Manager Home Claims Customers Alli Smith and Chief Risk Officer Bridget Messer met with our teams and customers at the Hub in Tweed Heads and spent time visiting impacted homes with assessors in the region.   Watch the video as they see the damage first-hand from ex-TC Alfred, including felled trees through customers' roofs and water inundation.   As we move into the recovery phase, Suncorp reminds customers to reach out online 24/7 for claims support, or visit our Hub locations: https://lnkd.in/gyJK-2JE   #ClaimsSupport #Community #HereToHelp #TCAlfred

Over the past week following ex-Tropical Cyclone Alfred making landfall, the safety of the community, our customers and our people continue to be Suncorp’s top priority, as the insurer scaled up teams managing high claims volumes, emergency repairs, and on-the-ground customer support.   Our Customer Support Teams, set up in the Mobile Disaster Response Hubs, are currently deployed across multiple locations and will continue this into next week. Some of our customers visiting our Hubs are still without power.   Suncorp Chief Executive Consumer Insurance Lisa Harrison, Executive General Manager Home Claims Customers Alli Smith and Chief Risk Officer Bridget Messer met with our teams and customers at the Hub in Tweed Heads and spent time visiting impacted homes with assessors in the region.   Watch the video as they see the damage first-hand from ex-TC Alfred, including felled trees through customers' roofs and water inundation.   As we move into the recovery phase, Suncorp reminds customers to reach out online 24/7 for claims support, or visit our Hub locations: https://lnkd.in/gyJK-2JE   #ClaimsSupport #Community #HereToHelp #TCAlfred

Boots are on the ground as Suncorp’s assessors, builders and Customer Support Teams respond in South-East Queensland and northern New South Wales to support customers and communities impacted by ex-Tropical Cyclone Alfred. Suncorp’s Customer Support Team and Mobile Disaster Response Hubs will be across multiple locations to provide face-to-face assistance, lodge claims, arrange temporary accommodation and emergency payments for customers. Suncorp Chief Executive Consumer Insurance Lisa Harrison Chief Risk Officer Bridget Messer and Executive General Manager Home Claims Customers Alli Smith visited Tweed Heads, as well as Mudgeeraba and Runaway Bay on the Gold Coast yesterday, to meet with customers and see the damage first-hand. They were joined by Member for Wright Scott Buchholz MP, Member for Richmond Justine Elliot MP, Member for Tweed Geoff Provest and Member for Forde Bert Van Manen. “Speaking with our customers, I appreciate the impact this event has had, not just to physical property, but emotionally for those who experienced the cyclonic winds and torrential rain,” Ms Harrison said. “The safety of the community, our customers and our people has been our top priority and we are now well and truly moving into the recovery phase, although we understand some customers are still without power, which is incredibly difficult.” Ms Harrison said Suncorp’s scaled-up team was handling the high claims volumes well, and its robust builder repair network was already mobilised and commencing works. Read more: https://bit.ly/3DG1Naq

Our Disaster Management Centre (DMC) remains the hub for Suncorp’s coordinated response to ex-Tropical Cyclone Alfred. Federal Treasurer and Member for Rankin Jim Chalmers MP visited the DMC on Tuesday, alongside Minister for Employment and Workplace Relations Senator Murray Watt - Labor Senator for Queensland and Minister for Aged Care, Minister for Sport and Member for Lilley Anika Wells. Hosted by Chief Executive Consumer Insurance Lisa Harrison and Executive General Manager Home Claims Customers Alli Smith, Suncorp provided an opportunity to share data and insights on how the insurer is helping customers get back on their feet following ex-TC Alfred, and showcase what the DMC’s world-leading technology can do. Today, Suncorp leaders are on the ground visiting impacted customers and communities on the #GoldCoast and #Tweed areas. One of our Mobile Disaster Response Hubs is stationed at Tweed South Community Hall from today, and a recovery centre has been set up in #Thornlands, Queensland. Find out where we’re on the ground: https://bit.ly/4gKfWAF

Suncorp is ready, mobilised and supporting customers impacted by ex-Tropical Cyclone Alfred across south east Queensland and northern New South Wales. Suncorp Chief Executive Consumer Insurance Lisa Harrison said: “We are well prepared for this event. Our teams are already scaled up and assisting customers, while our builders are focused on emergency repairs. “Our dedicated customer support teams and assessors will be on the ground as soon as it is safe. Everyone must remain mindful of safety before heading outside in impacted areas.” Suncorp Executive General Manager Home Claims Alli Smith reminded customers that the fastest way to lodge their claim is online. Once a claim is lodged, Suncorp can arrange emergency repairs and temporary accommodation if needed. Read more, including what to do if your home has been impacted: https://lnkd.in/gZBc__CE #staysafe #support #readytohelp #TCAlfred 

Suncorp is ready to respond to customers impacted by Tropical Cyclone Alfred as it continues to bear down on south-east Queensland and northern New South Wales. Suncorp CEO Steve Johnston said the insurer was well prepared to support customers, with Mobile Disaster Response Hubs, assessors and builders on standby to be deployed as soon as it’s safe to do so. “This is a stressful time for the communities in the impact zone of Tropical Cyclone Alfred, but our teams are ready to respond as quickly as possible,” Mr Johnston said. “Customer safety is our priority during and after this event. Impacted customers can easily lodge their claims online, even if they don’t know the full extent of the damage, and our claims contact centres are available 24/7 to provide support,” Mr Johnston said. Suncorp’s disaster response team is actively monitoring the cyclone in real-time to ensure the appropriate resources are in place, with additional employees both locally and across Australia and New Zealand ready to assist. Read more: https://lnkd.in/gnQciMfA #staysafe #stayinformed #prepare #TCAlfred

As Suncorp continues to prepare for Tropical Cyclone Alfred to make landfall later this week, our state-of-the-art Disaster Management Centre (DMC) is active, and Suncorp’s disaster response team continue to closely monitor the developing weather system. Launched in late 2024 the DMC is a high-tech facility designed to enhance extreme weather response, enabling Suncorp to mobilise faster. It is equipped with a nine-metre-wide control screen that integrates Suncorp data, geospatial mapping, real-time weather alerts, satellite and aerial imagery, artificial intelligence (AI) and emergency news feeds, enabling Suncorp’s Disaster Management team to support impacted communities and customers across Australia and New Zealand.  The DMC’s data and insights will also be shared with the Bureau of Meteorology, the State Emergency Services, and governments to enhance preparedness and response efforts. As always, Suncorp urges our people, community and customers to be prepared and stay informed. Read more about the DMC: https://lnkd.in/gDinYnkv #staysafe #stayinformed #prepare #TCAlfred

As Tropical Cyclone Alfred continues to develop off the coast of Queensland Suncorp urges our people, community and customers to be prepared and stay informed.   Based on current modelling, the cyclone is expected to bring strong winds, torrential rain and flooding. Suncorp CEO Steve Johnston said although there was uncertainty surrounding the cyclone’s path and strength, customers should prioritise their safety and prepare for impact. “Our Disaster Management Centre is active, and Suncorp’s disaster response team is closely monitoring the weather system as it approaches the Queensland coast. Given this system is likely to affect a large geographical area, we are preparing our response and claims teams to assist impacted customers,” Mr Johnston said. “Any customers affected by this event are reminded they can lodge their claims through our digital channels as soon as it is safe to do so." Read the full update: https://lnkd.in/gqU69Fgp #TCAlfred #prepare #staysafe #stayinformed

“We aren’t dealing in cases or numbers - these are real people trying to recover. It’s our job to provide the tools, resources, and support to make that happen efficiently and effectively.” - Ainsley Trickett, Suncorp CTP Claims Advisor. At Suncorp, we believe in showing up when it matters most – like Ms Trickett who collaborates with rehabilitation providers and medical specialists to support our customers after experiencing an injury. Read more from Ms Trickett about why she and her team are dedicated to helping customers in their most difficult of times: https://bit.ly/4bqOtDm Ainsley Carney #CTP #MomentsThatMatter #claims #injury #insurance