Energy Queensland

🌀 𝗖𝘆𝗰𝗹𝗼𝗻𝗲 𝗔𝗹𝗳𝗿𝗲𝗱: 𝗘𝗽𝗶𝗰 𝟭𝟭-𝗱𝗮𝘆 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗿𝗲𝘀𝘁𝗼𝗿𝗲𝘀 𝟱𝟬𝟬,𝟬𝟬𝟬 𝗵𝗼𝗺𝗲𝘀 🌀 It’s been the biggest post-disaster power restoration in Queensland's history: Cyclone Alfred impacted supply to 500,000 properties; leaving 1600 powerlines on the deck, prompting 9000km of line patrols by thousands of our people, who repaired and rebuilt 135km of the network over 11 monster days and nights. On Sunday night – just a week after the peak of nearly 375,000 properties in the dark – power was reinstated to every property that could be safely resupplied, right across Alfred’s vast strike zone. The sheer scale and scope of the restoration was immense. The once-in-a-generation low-pressure system pounded Brisbane, the bay islands, Glitter Strip, the ranges and hinterlands with powerful winds and torrential rain. Homes and businesses from the southern Sunshine Coast to the NSW border; from Point Lookout to the Lockyer Valley had their power interrupted – that’s an area more than 150km north to south, and the same east to west. Thousands of our frontline field staff, backed by a behind the scenes support army, were joined by big contingents from Ergon Energy Network - cyclone-hardened North Queenslanders who had just finalised Ingham’s flood response, along with hundreds of regional teams from as far away as Hughenden and Roma. It’s been an epic few weeks, and we wrapped up Alfred’s restoration very tired, immensely proud and endlessly humbled. We saw extraordinary graciousness and patience, kindness and tenacity from hundreds of thousands of Queenslanders who were enduring the shock and unfamiliarity of a SEQ cyclone; many struggling with vulnerable family members, some with damage to their homes, and pretty much all without power for long, long days and nights. So, thank you, SEQ, for the waves and friendly horn-toots; for the home-baked biscuits and the surprise delivery of pizzas to crews far from home; for the “You BEWDY!” social posts tagging our troops; for offers to help wash and dry soaked field uniforms and sodden boots; for the handmade cards and poems, and even a song. You kept us focused on why we do this, and who we do it for. Thank you for keeping the faith.

Crisis Management & Cyclone Preparedness: Lessons from CCW Summit 2025 As Cyclone Alfred approaches South-East Queensland, I feel incredibly fortunate to have attended Customer Contact Week Australia and New Zealand on the Gold Coast yesterday as a guest speaker along with the amazing Elisa Iurato from World Vision & our fantastic moderator Craig Mendel from Uniting. It was the perfect opportunity to provide key strategies on resilience, crisis management and highlighting how Energy Qld maintains stability in challenging times. During the session, I spoke to real life situations where we proactively prepare, ensuring that we’re ready to respond. Here are a few key elements we focus on: Preparation - We assess potential risks, develop emergency plans for different scenarios, ensure the appropriate resource allocation and that our people are trained and ready to respond through simulation exercises across the year Communication - Clear, timely updates to our people, customers and stakeholders are crucial during a crisis through multiple channels for maximum outreach. We also encourage feedback and questions from the community to address concerns and enhance trust in our brand Response - Our team is trained to act swiftly and efficiently, prioritising safety and support for those affected. Recovery - After the crisis, we focus on restoring services and learning from the experience to improve future response efforts. Being able to share these insights just before a significant weather event reminds us of the importance of readiness and resilience. Let’s stay safe, stay informed, and support each other in what’s to come. #Cyclone Alfred #CrisisManagement #CyclonePreparedness 

Thank you to everyone who attended our First Nations Procurement event yesterday. Despite the rainy weather, local buyers James Cook University Townsville City Council Smart Precinct NQ Townsville Hospital and Health Service South32 QBuild Ergon Energy Network GHD Department of Trade, Employment and Training Department of Women, Aboriginal and Torres Strait Islander Partnerships and Multiculturalism On Common Country CSQ - Construction Skills Queensland and suppliers gathered at our Quayside Terminal to connect with stakeholders, whilst learning about current and upcoming procurement opportunities. It was also a great chance for Port staff to network with attendees to explore how they can support Port operations and participate in future projects.

Welcoming Our 2025 Graduate Engineers! This week, we are excited to welcome 19 talented graduates to Energy Queensland’s Engineering Graduate Program! Coming from locations across Queensland, these future leaders will play a key role in transforming our electricity network towards a more sustainable and reliable future. Graduate Orientation Week is all about setting them up for success. Throughout the week, our graduates will: ✅ Hear from inspiring guest speakers ✅ Gain valuable technical training ✅ Build connections through networking opportunities. A key highlight is the mentoring workshop delivered by Engineering Education Australia (EEA), equipping both graduates and mentors with the tools to foster strong, supportive working relationships. Welcome to the team, graduates! We can’t wait to see the impact you’ll make. #FutureEngineers #GraduateProgram #EnergyQueensland #RenewableEnergy #Mentorship #CareersRealised #ImpactAmplified #QueenslandEnergised

This Valentines Day will you join me on the Blood Drive? ❤️ 🩸 Since its inception three years ago, Energy Queensland have contributed the highest amount of blood donations during the The Energy Charter Blood Drive, and with the latest drive starting this month, we are getting on the front foot again. During last years drive, Energy Queensland Team members gave 260 blood, plasma and platelet donations, helping up to 720 Australian patients in need. Overall in 2024, Energy Queensland gave a huge 1065 donations, the 14th highest contributor of all Teams in Queensland. Michael Dart, Chief Customer Officer of Energy Queensland, gave blood at the Bundaberg Blood Donor Centre thsi week, and had a great experience saving lives. “It is so simple to donate. It took me 5 minutes to register and 10 minutes to do the donation,” Michael said. “It was so simple. I’m encouraging everyone right across Queensland to get on board, help Lifeblood, and help save lives.” The Energy Charter Blood Drive takes place between February 1 and April 30, so there’s plenty of time to get involved. And, if you donate plasma, you have the opportunity to save even more lives by donating more than once, and help Energy Queensland take the title again as the highest contributing Team. “Energy Queensland employees, as part of Ergon Energy Network and Energex, are really committed to saving lives right across Queensland. As part of Queensland’s biggest energy company we’re looking for your help to save lives,” Michael said. Relationship Manager for Australian Red Cross Lifeblood, Liam Richardson, said that the efforts of Energy Queensland, and all Teams taking part in the drive, is vital to improving the lives of patients all across Australia. “Our Teams contribute so much to our overall blood donation levels, and we are so grateful. For example, Energy Queensland helped more than 3000 patients last year through their blood donation efforts. This means that patients undergoing cancer treatment, immune therapy, or even recovering from surgeries, can have the blood and blood products that they need.” To join the drive, visit lifeblood.com.au or download the Donate Blood app, and register to be a blood donor and get your business involved. If you’re already a donor you can then book an appointment at your nearest donor centre, also on the app or website. Sabiene Heindl

𝗡𝗼𝗿𝘁𝗵 𝗤𝗹𝗱, 𝘁𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 🌧 Two metres. That’s how much rain bucketed across Nth Qld since the start of February. 📅 Two weeks. That’s how long it’s been since waterways began surging in earnest; flooding, stranding, disrupting and in some cases devastating thousands of people. In that time, our teams battled floods, torrential rain, landslides, road closures and logistical nightmares to get the lights back on to 33,000 homes and businesses. In one of the most logistically complex restorations we’ve come across, we did it by chopper and fixed wing, by barge, by ATV, by railbus, and on foot, until it was possible to get in tracked machinery, trucks and utes. While Ingham was completely isolated, our local legends kept their community safe and paved the way for restoration, despite some of them being directly by flooding, and all of them without network power. Crews from Atherton, Cairns, Cannonvale, Charters Towers, Home Hill, Ingham, Innisfail, Mackay, Mount Isa, Mossman, Pinnacle, and Townsville joined their Ingham colleagues slogging it out in sometimes atrocious conditions. Backing the field crews was a fiercely focused small army of people switching the network, keeping our teams and the community safe, sourcing equipment and transport, wrangling the immense logistics, liaising with other agencies, fielding phone calls, keeping media and customers in the loop, and working directly to support flood-hit residents. It's been an awful few weeks for our communities, and many people face a long, long road to recovery. We’re still flat-out on the ground, reconnecting flood-damaged properties as soon as repairs have been made by occupants’ sparkies, and continuing ongoing checks on the network. Until the very last house has the lights on, we’ll be here. 🙏 Thank you, North Qld, for your enormous resilience, your encouragement for our troops, your care for your neighbours, and your understanding. 💪 NQ: just #builtdifferent 💪 📸 That unbeatable “the power’s back!” feeling: Lachie & Jack in Ingham 📸 📸 Beau Booker, Adam O’Bree & Mollison Robertson at Palm Island 📸 Katrina Lennon & a planeload of field crews bound for Ingham when there was no road access 📸 Ingham depot team did a superb job of safeguarding and supporting their local community 📸 Our Emergency Management Team led every facet of the flood response 📸 Kevin Lavender & Jamie Clarke at Ollera Creek / Smiles all round at Marina Parade - residents + Kieren Vonhoff, Justin McIntosh & Chris Hooper 📸 Nick Grant & Scott Ryan in the control centre 📸 Amanda Camm did an emergency boot swap with Britt West so she could inspect a waterlogged worksite Stephen Barrett Mathew Pearson Glen Dolan Katrina Kudla Teresa Keys Andrew Drazek Ruth Durrant Emma Oliveri Joanne (Jo) Kent Brett Judge John Fry Keegan Oliver Cassandra Jenkins David Langley Nikki Higgins Matt Rigano Joshua Jepsen Andrea Herde Danny Donald Sara Collins Kate Austin Anthony Hamill Rebecca Winter