Ergon Energy Retail

Rise and shine! ☀️ The team had another fabulous morning talking energy with business customers at the latest Townsville Chamber of Commerce Behind the Scenes Coffee event. There’s nothing more we love more than learning about our customers’ businesses and collaborating on their energy goals. As your 100% local energy experts, we’re here for you, 100% of the way. #LocalExperts #PartnersInEnergy

💗 𝗛𝗮𝗽𝗽𝘆 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗪𝗼𝗺𝗲𝗻’𝘀 𝗗𝗮𝘆! 💗 At Ergon Energy Retail, we’re celebrating the incredible women who power our business every day - leading, innovating, and shaping a brighter future. Here’s to the trailblazers, problem-solvers, and changemakers who inspire us all! Learn more: internationalwomensday.com #IWD #BreakingBarriers #InternationalWomensDay

2025 – we’ve got this! 💪 After a challenging start to the year with the North Queensland floods, our business team were excited to connect with customers at the first Townsville Chamber of Commerce coffee event for the year.   A highlight was hearing from the Honourable Steven Minnikin, Minister for Customer Services and Open Data and Minister for Small and Family Business, about the State Government's plans for the year.   Our 100% local energy experts are looking forward to another productive year assisting businesses with their end-to-end electricity needs.   #LocalExperts #PartnersInEnergy Dianne Newell Diana Condylas

When it comes to improving customer experience, I often talk about the little moments that matter. Over the past few weeks, I’ve seen countless moments of resilience, compassion, and dedication from our Ergon Energy Retail teams as they’ve supported North Queensland communities through the devastating floods.   As I shared with the Townsville Bulletin, our focus goes beyond just keeping the lights on. It also involves helping our customers get back on their feet, whether that’s through emergency financial assistance, flexible payment plans, or simply offering a human connection in difficult times. Our local team has been on the ground in Ingham, in our contact centres, and across the region, standing with our customers when they need us most.   A big thank you to Jami Roberts, along with all the media outlets, for helping spread these important messages.   It’s going to be a long road to recovery for North Queensland, but we will be here for our customers and community every step of the way.   https://lnkd.in/grHy9Gqm #NorthQLDFloods #CommunitySupport #Resilience

North Queensland, we’re here for you. 💛 Our team were in Ingham this week providing support to customers who have been impacted by the devastating floods. Operations Manager, Anja Hild, said Ergon Energy Retail is committed to helping the community get back on its feet. “If you’ve been impacted by the floods and are experiencing financial difficulties, we encourage you to chat with our team on 13 10 46,” Anja said. “We have a range of support options that can help, from emergency financial support towards your electricity bill, through to our Customer Assist program and flexible payment plans,” she said. “With many of our team living and working in North Queensland, we understand what you’re going through and are here to support you.” #NorthQLDFloods #HereForYou #StaySafe  Des Morris

Shoutout to one of our customers, William from the Southern Downs, for the fantastic feedback on our My Account online portal! ⭐ ⭐ ⭐ ⭐ ⭐ Over the past 18 months, our team have been working tirelessly to deliver an easier, smarter My Account experience for customers. We’ve put the power in customers’ hands, with a host of new smart meter features including tariff comparisons, budget alerts and solar export alerts. 💪 We’re so excited to see the hard work paying off, with customer feedback like the below and over 200,000 My Account users and growing. 📈 Haven’t explored My Account yet? Log in or register at ergon.com.au/myaccount 💡

𝗜𝘁’𝘀 𝗮 𝗴𝗼𝗼𝗱 𝘀𝘁𝗮𝗿𝘁 𝘁𝗼 𝟮𝟬𝟮𝟱, 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝘁𝗵𝗶𝗿𝗱 𝗶𝗻𝘀𝘁𝗮𝗹𝗺𝗲𝗻𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗖𝗼𝗺𝗺𝗼𝗻𝘄𝗲𝗮𝗹𝘁𝗵 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗥𝗲𝗯𝗮𝘁𝗲 𝗮𝗽𝗽𝗹𝗶𝗲𝗱 𝘁𝗼 𝗲𝗹𝗶𝗴𝗶𝗯𝗹𝗲 𝘀𝗺𝗮𝗹𝗹 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀. You’ll see the rebate on your next bill.    Eligible small businesses will receive $325 through the Commonwealth rebate in 2024-25, which is being paid in instalments of $81.25 per quarter.    This is in addition to the lump sum $325 Queensland Government Small Business Rebate that was applied to eligible accounts in July last year. 💰   We want to assure you that there's no need to pick up the phone and call us to receive the rebate - it's automatic! ✅   To find out more, visit: https://lnkd.in/gVHyP_ur 💼   #savings #rebates #electricity 

John from our team was pleased to be a guest speaker at the Pioneer Valley Water Co-operative Limited's recent AGM, sharing information with local farmers about small and large business tariffs, solar feed-in tariffs, smart meters, My Account and more.    The Co-operative manages the distribution of around 47,000 megalitres of irrigation water per year to allocation holders in the Pioneer River Water Supply Scheme.    At Ergon Energy Retail, it’s our 100% local team members like John that set us apart. We’re passionate about providing expert energy advice that’s tailored to the unique needs of Queensland businesses and households.    Pictured: Ergon Energy Retail Customer Relationship Specialist, John Lucey, with Pioneer Valley Water Co-operative Limited General Manager, Steven Ford. 

𝗢𝘂𝗿 𝘁𝗲𝗮𝗺 𝗵𝗮𝗱 𝗮𝗻 𝗮𝗺𝗮𝘇𝗶𝗻𝗴 𝘁𝗶𝗺𝗲 𝗶𝗻 𝗛𝗼𝗺𝗲 𝗛𝗶𝗹𝗹 𝘆𝗲𝘀𝘁𝗲𝗿𝗱𝗮𝘆! 🤗 ☕ A big thanks to everyone who stopped by to chat with us! It was great connecting face-to-face with the Burdekin community and answering our customer’s questions about their businesses, farming tariffs and household tariffs, getting ready for summer, smart meters, and more! 💡 We loved helping our customers find ways to save and make the most of their energy options. Massive thanks to Home Hill News and Coffee for having us and hooking us up with coffees for the event! Absolute legends! 👏 Thanks to everyone involved for a fantastic day!   

We’re pleased to be working with the Bundaberg Bulk Sugar Terminal to help them get the most value out of their energy. Sarah-Jane Russell from our team recently met with terminal supervisor Andrew Stout to tour the facility and discuss their demand tariffs, load profile and other energy-related topics. “We take great pride in educating our customers about demand tariffs and optimising their benefits,” Sarah said. Visit My Account to find the best tariff rates for your business, view your demand profile and more: ergon.com.au/myaccount #energy #localexperts Queensland Sugar Limited (QSL)