livepro

livepro isn't just for agents. CEOs and Contact Center leaders, our platform is built with YOU in mind too! With real-time reporting, convenient mobile access, and AI-driven self-service solutions, you’re never out of the loop. Say goodbye to endless reports and hello to instant insights at your convenience. Ready to transform your operations? Book a demo with us today and see the difference! https://hubs.la/Q02XyLWk0 #livepro #knowledgemanagement #CXInsights #AIpowered #Leadership #cx #ex #contactcenter #callcenter #AI #KM #reporting

Knowledge That Works For Your Team, Not Against It. At livepro, we’ve learned that customer service thrives on one thing: the right answer at the right time. Our governed knowledge system allows agents to bypass the clutter and get to what matters—resulting in a 37% boost in confidence for agents at RAA and a 22% drop in support calls. Ready to transform your customer experience with governed knowledge? Explore our latest blog and learn how livepro is setting the standard in knowledge management. https://hubs.la/Q02XkjqT0 #livepro #knowledgemanagement #knowledgebase #governedknowledge #customerservice #contactcenter #CallCenter #CX #EX #customerexperience

Obligatory “I’m at an event selfie” 🤳 Looking forward to Day 1 of Ashton Media CX Retreat 2024 livepro #CXRetreat

🎃 👻 Happy Halloween 🎃 👻 Don’t let outdated info and missing answers come back to haunt you. Avoid the fright of endless searching and ghastly miscommunication—give your team the treat of an organized knowledge base! 🍬✨ Because nothing’s scarier than a CX team *without* the answers. 💀 #HalloweenHorrors #KnowledgeManagement

Today’s customers are everywhere—on live chat, in chatbots, across social, and more. And with livepro, your knowledge can be, too! By connecting with every channel, we help your agents, bots, and customers tap into a single, powerful source of truth. 💻📱 Because customer experience shouldn’t be bound by channels—it should be boundless. Ready to see how it works? Book a demo today and explore our multi-channel integration. https://hubs.la/Q02Wk37x0 #livepro #knowledgemanagement #multichannel #chatbots #livechat #ContactCenters #CustomerExperience #AI #KM

Thank you to livepro for supporting the CX Retreat 2024 - the only retreat-style conference dedicated to Victoria's CX leaders. See you in the beautiful Mornington Peninsula on Wednesday! #CXRetreat #CustomerExperience #GoWhereTheLeadersAre

🌟 Thrilled to have been part of yesterday's LGA AI Summit at the iconic MCG! 🎉 Hosted by Simon Kriss, we gathered over 90 attendees from 30+ local governments to explore the transformative power of AI. A special shoutout to Tilla Buden and Tim Clement from Bayside City Council for sharing insights on launching Powerfront's generative AI-powered chatbot - the first of its kind in local government. Their success story, marked by impressive customer satisfaction ratings, showcased AI's potential to enhance community engagement. The event fostered collaboration and sparked vital discussions around AI's role in local government. Plus, the magnificent tour of the MCG made it an unforgettable experience! Kudos to the other presenters Patrick Dillon GAICD, Amanda K., and Jennifer Bednar in making this summit a success. Here’s to leveraging AI for smarter, more efficient local governments! 💡🤝 Thanks to all the other sponsors - Greg P. and Camila Machado from Powerfront. Michael Fuz and Chris Duncan from livepro and Alex Cheek from MyLot.ai #LGAAISummit #AI #LocalGovernment #Innovation #Powerfront

In case you missed it! Last week’s @livepro Knowledge Management Forum and Awards Gala in Melbourne was an incredible event! Our team connected with industry leaders and experts, celebrating outstanding achievements in knowledge management. 🎉 🚀Huge congrats to all award winners, and we’re already counting down to our next forum event! Stay tuned for updates! https://hubs.la/Q02V_vxY0 #livepro #liveproforum #knowledgemanagement #gala #awardsceremony

The livepro team are on site today at the MCG with MyLot.ai, Powerfront, simonkriss.ai (and most of the local governments in Victoria!) for the LGA AI Summit. The LGA AI Summit is designed specifically for local council professionals who are ready to embrace the future of government through AI, and showcases real stories from the front lines of local councils already on their AI journey. Our very own Chris Duncan will be taking the stage soon with livepro client Jen Bednar of City of Casey to talk about what action they're taking to prepare for AI adoption now.

🏅 Cheers to Our 2024 livepro Knowledge Management Excellence Award Winners! 🎉 We are beyond excited to celebrate the knowledge management leaders who have set new benchmarks in excellence. From innovative knowledge base rollouts to creating impactful knowledge objects, you’ve shown what’s possible with dedication and creativity. 🚀Huge congratulations to: - Nicole Wapper from Mitsubishi Motors Australia (Governance Award) - Rachael McFarlane from @Central Highlands Council (Best Home Page Award) - City of Goldcoast (Most Attended Webinars Award) - Nadia Nelson from the Department of Transport (Most Communities Contributions Award) - Elkjøp Norge AS (Implementation Award) - GMHBA Limited Health Insurance (Knowledge Object Award) - Mitsubishi Motors Australia (Innovation Award) - Magistrates Court of Victoria (Knowledge Management Results Award) - Dan O'Callaghan from Transurban (Ambassador Award) Thank you for your hard work and leadership!👏 #liveproForums #KnowledgeManagement #AwardWinners #livepro #contactcentre #CX #AI