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In this article, we break down how you can improve your knowledge management strategy in 5 steps. "Step 1 - Centralize your Knowledge Base: One of the primary challenges organizations face is the scattered nature of their information. Different departments might store data in different places, or even worse – single departments storing knowledge across multiple repositories. This makes it difficult for employees to find what they need, especially with the added pressure of customers waiting for answers on the other end of the interaction. Centralizing your knowledge base can solve this problem, make agents jobs easier and customer satisfaction higher due to first call resolution and reduction in hand-offs." 👓 Read the whole article here: https://lnkd.in/dpdziRpN

🚨 ONE MONTH TO GO! 🚨 We’re counting down to the 2024 Annual livepro Forum & Gala Awards Dinner! 🎉 Can’t wait to see both familiar and new faces at the biggest event of the year. Have you secured your spot yet? Don’t miss out - register now: https://lnkd.in/gRZEwSAm 📅 17 October 2024, Thursday 📍 Melbourne, Victoria 🗳 Have you nominated for the awards? Nominate yourself, a co-worker, or a team member here: https://lnkd.in/g3fHxPMn #livepro #liveproforum #customerservice #contactcenter #galaawards #Nominatenow #cx

Join our team Kristin Sprows & Jacob Teabout for a live demo at SOCAP International CPG (Consumer Package Goods) Industry Summit to discover the latest innovation in job description management! SOCAP and livepro have partnered to launch an exclusive Job Description Knowledge Base for CPG professionals! With this new new Job Description Knowledge Base, you can easily search, modify, and streamline job descriptions for your team. Unable to attend the summit? No problem! Meet us at booth #4 or schedule a follow-up to see how we can help your team with job descriptions effortlessly! https://hubs.la/Q02PQ9gP0 📅Tues, Sept 17th 2024 🕛12pm - 4:30pm 📍Crescent Bay Room #livepro #SOCAPPY #CX #ContactCenter #CX #EX #knowledgemanagement #knowledgebase #AI #SOCAPInternational #ComversationalSpeed #AHT #CustomerService #CPGSummit

livepro is in the Race to Fight Ovarian Cancer! 🏃♂️ We’re honored to sponsor the One Step Closer To The Cure 5K/1 Mile Run/Walk by the Celma Mastry Ovarian Cancer Foundation on September 14, 2024. Cheer on our Customer Growth Consultant, Jacob Teabout, as he runs to make an impact! With your support, the foundation continues its critical work in patient care, research, and community education. Ready to make a difference? Learn how to get involved: https://hubs.la/Q02PJGlm0 #liveprocares #liveprosupports #OvarianCancerFoundation #RunForTheCure #FightOvarianCancer #OneStepCloser

Imagine a world where your customer service agents never have to hunt for the right answers. With livepro’s AI-powered knowledge suggestions, they don’t have to. Our advanced system delivers the right information at the right time, improving response speed and accuracy, and ultimately enhancing customer satisfaction. These are just one of the exciting and easy-to-use features that livepro will be showcasing at the SOCAP International Fall Symposium next week. Interested in learning more? 📍Stop by Booth# 4 | SOCAP Intl 2024 Fall Symposium | Hyatt Regency John Wayne Airport Newport Beach, CA Schedule a demo today and experience it firsthand! 📨https://hubs.la/Q02PH3ms0 #livepro #SOCAPPY #CX #ContactCenter #CX #EX #knowledgemanagement #knowledgebase #AI #SOCAPInternational #ComversationalSpeed #AHT #CustomerService

🚀 Join the liverpro North America Team at the 2024 SOCAP Fall Symposium in Newport Beach, California. Meet the team and let's talk about how our solutions can help your contact center! https://lnkd.in/gUwjBY4z #livepro #SOCAPPY #CX #ContactCenter #CX #EX #knowledgemanagement #knowledgebase #AI #SOCAPInternational #ComversationalSpeed #AHT #CustomerService 

Next week, livepro's team will be at SOCAP International's #SOCAPSymposium in beautiful Newport Beach! Jacob Teabout and I are meeting with the #CPG group to demonstrate their new knowledge-sharing solution through our partnership! If your team or organization struggles to reduce #AHT, decrease #onboarding and #training, and increase #FirstCallResolution metrics, stop by Booth #4 to experience how livepro's #KMS platform can help you achieve your strategic goals. Jacob Teabout, James Walsh, Reena Shaw, Tyler Dixon, Michael Fuz #livepro #CallCenter #KnowledgeManagement #CX #EX #AHT #FCR #ConversationalSpeed #SOCAPPY #SOCAPSymposium #BeingHuman #ContactCenter #KnowledgeAndNetwork

Kristin Sprows and I will be speaking as well - can't wait to see you there! 😎

Excited to have a large team headed to SOCAP International Fall Symposium. We look forward to seeing new and familiar faces in Newport Beach! Come talk to the livepro team at Booth # 4 on how knowledge management can impact your contact center. #SOCAP #livepro #knowledgemanagement

livepro is excited to be part of the SOCAP International Fall Symposium in Newport Beach, CA. Swing by Booth # 4 to explore our easy to us, easy to manage knowledge management software. Whether you’re looking to reduce AHT, improve customer satisfaction, or streamline your processes, our live demo will show you exactly how we can make it happen. Come meet our team and let’s talk about the future of your contact center! 📅 September 17 - 19, 2024 📍Hyatt Regency John Wayne Airport, Newport Beach, CA 📍Booth# 4 #livepro #SOCAPSymposium #SOCAPPY #CallCenter #ContactCenter #KnowledgeManagement #SOCAPInternational #CustomerExperience