Nagad

Position: Senior System Engineer - System Operations Division: Technology Systems & Operations Role Overview: This role ensures the seamless operation, efficiency, and reliability of enterprise applications and systems. The candidate will manage complex application environments, develop automation scripts, provide L2/L3 support and contribute to backend and frontend development. Strong proficiency in Linux system administration, Python/Bash scripting, and development frameworks is required. Key Responsibilities: - Troubleshoot logs, analyze microservice call flows, validate databases, and resolve business operation issues. - Develop, maintain, and optimize Python, PHP, and Shell scripts to enhance system efficiency. - Implement UI/script-based process automation for workflow optimization. Develop and maintain backend applications using PHP, Python, SQL, Laravel, and Django. - Manage frontend applications using HTML, CSS, JavaScript, and modern frameworks. - Automate Android/iOS applications using Appium, Espresso, and Selenium. - Provide L2/L3 support to ensure high availability and performance. - Design and develop seamless application flows across internal systems. - Work with REST and SOAP APIs for application communication. - Maintain documentation, including application flow diagrams and process descriptions. - Use advanced Excel for data analysis, Power BI and Tableau knowledge is a plus. You Might Be a Good Fit If You Have: - Experience: 3–4 years in system operations, application support, backend/frontend development, and automation. - Technical Skills: Expertise in Linux administration, development, automation scripting, database management, API integration, and microservices troubleshooting. - Problem-Solving: Ability to resolve technical issues in a fast-paced environment. - Communication & Collaboration: Strong interpersonal skills and teamwork ability. - Adaptability: Eager to learn new technologies and improve processes. Application Instructions: -  Interested candidates are requested to send an updated CV to recruitment@nagad.com.bd - Mention in the subject line “Application for Senior System Engineer - System Operations” - Application Deadline: 22 March 2025

Position: Assistant Lead Engineer – Software QA Department: Solution Design & QA Role Overview: This role is responsible for developing, implementing, and executing software testing frameworks using cutting-edge tools and technologies. The position ensures software quality through manual and automated testing while collaborating with cross-functional teams to enhance the efficiency of the QA process. Key Responsibilities: - Develop, implement, and execute end-to-end software testing. - Lead the design, development, and execution of manual and automated test cases. - Develop and maintain test plans, test cases, and test scripts. - Review and analyze business/change requirement specifications. - Evaluate financial transaction life cycles to ensure compliance with specifications. - Document testing phases, report defects, and create test logs. - Identify, report, and track bugs using JIRA. - Collaborate closely with development teams to troubleshoot and resolve issues. - Manage multiple projects and prioritize tasks to meet deadlines. - Conduct UAT and regression testing for every release or hotfix. - Perform API and integration testing. You Might Be a Good Fit If You Have: - Experience: 3–6 years in software development and QA testing (including regression, UAT, and integration testing). - A quick learning ability with adaptability to new technologies and methodologies. - Strong interpersonal skills to effectively collaborate with teams, peers, and managers, including in virtual environments. - The ability to analyze performance trends and take corrective actions promptly. - A comprehensive understanding of end-to-end testing methodologies. - The capability to maintain high-quality standards in a fast-paced and evolving environment. Application Instructions: - Interested candidates are requested to send an updated CV to recruitment@nagad.com.bd. - Mention in the subject line: “Application for Assistant Lead Engineer – Software QA”. - Application Deadline: 22 March 2025

Position: Lead Engineer – DevOps, Server & Storage Department: IT Infrastructure Role Overview: The Lead Engineer (DevOps) is responsible for leading DevOps initiatives, designing, implementing, and maintaining infrastructure, automation pipelines, and deployment strategies. This role includes providing technical leadership, mentorship, and guidance to the DevOps team. Key Responsibilities: - Design and develop CI/CD pipelines using industry-standard tools. - Collaborate with application, infrastructure, tools, and operations teams to develop integrated CI/CD solutions. - Manage CI/CD build and deployment systems (Jenkins, GitLab, GitHub, Maven, Gradle). - Lead and mentor DevOps team members. - Build and maintain tools, microservices, and deployment solutions to meet customer service standards. - Troubleshoot build and deployment-related issues. - Implement security measures to protect systems from vulnerabilities and unauthorized access. - Automate tasks using scripting languages (Shell, Python) and configuration management tools (Ansible, Puppet). - Stay updated on Linux technologies and best practices. - Document configurations, procedures, and troubleshooting steps. - Manage AWS Cloud infrastructure, including VPC, EC2, and Load Balancers. - Manage Kubernetes clusters and modify instance groups. - Develop and modify Terraform modules. You Might Be a Good Fit If You Have - 5–7 years of experience in DevOps. - Expertise in Docker, Kubernetes/OpenShift, and CI/CD pipeline management. - Proficiency in automating infrastructure provisioning and deployment workflows. - Strong scripting skills (Python, Bash). - Ability to monitor and optimize system performance (Prometheus, Grafana, Datadog, ELK). - Experience with root cause analysis and troubleshooting recurring issues. - Ability to scale systems for high availability and manage traffic fluctuations. Application Instructions: - Interested candidates are requested to send an updated CV to recruitment@nagad.com.bd - Mention in the subject line “Application for Lead Engineer - DevOps, Server & Storage”. - Application Deadline: 20 March 2025

Position: Assistant Lead Engineer – Microsoft Services Department: IT Infrastructure Role Overview: This role involves providing support to 1,000+ end users for various Microsoft services, including Mail, SharePoint, OneDrive, Teams, DR, and Sentinel. The position also includes managing and maintaining Microsoft Windows On-Prem and Cloud Infrastructure, as well as configuring, monitoring, and maintaining 100+ bare metal and virtualized systems. Key Responsibilities: - Provision and configure servers and applications in collaboration with the team.  - Manage 100+ on-premises (Bare Metal/Hypervisor) Microsoft services, such as Active Directory, File Service, System Center, WSUS, WDS, and Proxy.  - Perform periodic fine-tuning of services and servers based on system and application logs.  - Ensure regular system backups and security patching for 100+ servers and update core components.  - Manage cloud-hosted solutions, including Microsoft Azure, M365, Teams, SharePoint, XDR, and Sentinel.  - Participate in the deployment of new systems and applications.  - Conduct periodic release deployments in staging and production environments.  - Control traffic and implement security policies to mitigate potential threats to servers.  - Manage access control and resource allocation, including terminal users, shared files, office VPN, USB, and social media.  - Restrict access to files and storage through quota management, file permissions, and screening.  - Enforce both central and local IT policies for 1,000+ users.  - Monitor on-premises and cloud server resources periodically.  - Investigate, analyze, and resolve complex system-related issues.  - Troubleshoot and isolate system, network, and server issues; coordinate with OEMs when required.  - Collaborate with stakeholders to ensure service continuity, restoration, and product updates.  - Prepare System NFA, PR, and MR for existing and new requirements.  - Generate on-demand system and service reports.  - Contribute to the development of standard operating procedures (SOPs), IT policies, and best practices. You Might Be a Good Fit If You Have   - 4–5 years of experience in Microsoft-based infrastructure management. - Expertise in Azure, Office 365, MCSA, MCSE, CCNA, VMware, Backup Solutions, IT Ticketing & Inventory Systems. - Experience with IBM, DELL, HP, and Cisco Servers. - Proficiency in PowerShell, Batch, and Bash Shell scripting. - Strong troubleshooting and monitoring skills for 100+ in-house servers. - Leadership, communication, negotiation, and people management skills. - Self-motivated, hardworking, and adaptable under pressure. Application Instructions: - Interested candidates are requested to send an updated CV to recruitment@nagad.com.bd - Mention in the subject line: “Application for Assistant Lead Engineer - IT Infrastructure” - Application Deadline: 20 March 2025  

Nagad mourns the loss of Syed Manzur Elahi, a visionary entrepreneur and leader of integrity. May his soul rest in peace.

Position: Deputy Lead Engineer – Server & Storage Department: IT Infrastructure Role Overview: As a Storage and Backup Administrator, the role is to ensure a fault-tolerant and efficient SAN infrastructure, providing effective storage solutions while implementing a robust backup system to safeguard data in case of disasters. Key Responsibilities: -  Provision, operate, and maintain enterprise storage systems from various OEMs. -  Monitor storage system capacity, performance, and availability to ensure uptime and reliability. - Apply regular security patches and firmware updates to maintain system integrity. - Plan and implement storage expansions or upgrades based on capacity and performance requirements. - Configure and manage backup systems, software, and hardware solutions. - Develop and enforce backup policies, procedures, and strategies to protect organizational data from loss or corruption. - Implement solutions aligned with industry best practices. - Maintain comprehensive documentation of backup systems, procedures, and configurations. -  Generate and present reports on backup performance, compliance status, and data recovery metrics to stakeholders and management. You Might Be a Good Fit If You Have: -  Experience: 5-7 Years - Proficiency in installing, configuring, and maintaining Enterprise Storage Solutions (e.g., Hitachi, NetApp, HPE). -  Expertise in configuring and operating Commvault Enterprise Data Backup solutions. -  Ability to analyze storage system utilization, throughput, and latency, and implement performance tuning to ensure optimal system performance. - Experience in preparing, updating, and maintaining operations documentation for servers, virtualized platforms, Linux OS, and hardware systems. - Skilled in coordinating with vendors to ensure timely installation/replacement of hardware at various data centers. - Knowledge of Data Center Passive Infrastructure connectivity. - OEM certifications in relevant fields (a plus). - Strong problem-solving and decision-making abilities. - Excellent communication and collaboration skills for working across diverse teams. - Adaptability to rapidly changing environments and technologies. -  Clear communication with strong leadership and emotional intelligence. -  Strong critical thinking and problem-solving skills. Application Instructions: - Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd - Mention in the subject line “Application for Deputy Lead Engineer – Server & Storage” - Application Deadline: 15 March 2025

Position: System Engineer – Service Operation Center Division: Technology Systems & Operations Role Overview: The role involves monitoring and maintaining Linux servers and database systems, troubleshooting and resolving technical issues, automating operational tasks, and ensuring customer satisfaction through efficient issue resolution, all while collaborating with cross-functional teams and adhering to a 24/7 operational support schedule. Key Responsibilities: - Monitor DFS systems, Linux servers, DC hardware, and database systems using tools like Kibana, Grafana, Zabbix, and RabbitMQ, ensuring optimal performance and uptime. - Attend any of the four shifts (morning, evening, noon, night) as per the assigned roster. Transport facilities provided. - Identify, diagnose, and resolve technical issues by analyzing logs and system data, ensuring uninterrupted operations. -  Manage and resolve customer issues via ticketing portals, ensuring high customer satisfaction. - Escalate unresolved issues to the appropriate technical teams and follow up to ensure timely resolution. - Develop, maintain, and optimize shell scripts for automating operational tasks, improving system efficiency and reliability. - Implement and manage UI- or script-based automation solutions to streamline workflows and enhance operational efficiency. - Maintain accurate documentation of incidents, resolutions, and system configurations for knowledge sharing and operational transparency. - Collaborate with cross-functional teams to identify technical requirements and develop solutions aligned with business objectives. You Might Be a Good Fit If You Have: - Experience: 1+ Year - Skills: Linux, SQL, Basic Networking, MS Office, Strong written and verbal English communication skills, Python & Bash scripting for automation, workflow optimization and system efficiency enhancement. Application Instructions: - Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd - Mention in the subject line “Application for System Engineer – Service Operation Center” - Application Deadline: 15 March 2025

Position: Senior Manager/Manager - Technology Audit Department: Internal Audit Role Overview: This role is designed to specifically cover the technology and related operation audits within the organization to fulfill the technology need guided by Bangladesh Bank and considering the risks presented in both internal and external environments. The position will be responsible for delivering end-to-end audits over information technology risk areas from audit planning, and fieldwork, to reporting, based on Nagad’s Internal Audit Methodology, IIA and ISACA Standards. In addition, the role will assist in conducting continuous risk assessment and periodical audit planning. Key Responsibilities: · Develop risk-based internal audit plan and roadmap to ensure that internal audit coverage adequately examines areas with the greatest exposure to the key risks that could affect the organization’s ability to achieve its objectives · Establish the Internal Audit function as an independent but value-adding one to the business by establishing trust & credibility · Effectively perform the assigned audits to ensure IA enhances and protects organizational value by providing risk-based and objective assurance, advice, and insight · Establish and maintain a system to monitor the disposition of results communicated to management to ensure management actions have been effectively implemented or that divisional heads have accepted the risk of not acting. · Coordinate assurance activities and consider relying upon the work of other assurance providers to ensure proper coverage and minimize duplication of efforts Experience Requirements: · 6 to 8 years of work experience in conducting technology audits in the bank, MFS, FinTech, telecommunications, financial institutions, insurance, or related industries. · Holding a professional certification in CISA, ISO 27001, CEH, CISM/CISSP will be a plus. Skill Requirements: · The ability to write clear, concise, and grammatically correct English reports is crucial. · Critical thinking and analysis · Problem solving abilities · Proficiency in IIA and ISACA Standards, risks and controls frameworks (NIST, ISO, COSO etc.) Additional Requirements: · Highest level of integrity · Maintains objectivity in appearance and fact · Excellent knowledge and experience in IT operations, networks, security, and applications, among other requirements. · Ability to quickly learn new areas of the business · Flexibility to travel and visit various locations of the organization's partners, including call centers, data centers, distribution houses, among others. Application Instructions: · Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd · Mention in the subject line “Application for Senior Manager/Manager - Technology Audit” Application Deadline: March 15, 2025

Position: Chief Commercial Officer (CCO) Role Overview: Nagad Ltd. is seeking a visionary and results-driven CCO to lead the company’s commercial strategy, revenue growth, and market expansion. This role is pivotal in scaling Nagad’s market presence, enhancing customer experience and forging strategic partnerships to sustain leadership in the digital financial services sector. Key Responsibilities: Strategic Leadership • Develop and implement a comprehensive commercial strategy focused on EBITDA growth, market share expansion and profitability. • Collaborate with the management team to define organizational goals and ensure alignment with overall business objectives. • Monitor industry trends and emerging opportunities to maintain market leadership. Revenue & EBITDA Growth • Drive P&L performance, ensuring sustainable revenue growth aligned with EBITDA targets. • Oversee Regional Sales, Direct Sales, Commercial Operations and Payment Strategy teams to optimize revenue. • Identify and onboard new market opportunities to diversify revenue streams. Product Leadership & Technology Collaboration • Lead product innovation to maintain Nagad’s competitive edge in digital financial services. • Collaborate with technology teams to align product development with market demands. • Strengthen partnerships with fintechs, payment networks and technology providers to enhance capabilities. Trade Marketing & Customer-Centric Focus • Develop and execute trade marketing strategies to drive product visibility and merchant engagement. • Strengthen channel engagement and loyalty through innovative solutions. • Drive customer acquisition and retention strategies. • Serve as a customer advocate, ensuring insights inform business decisions. Partnerships & Business Development • Develop and manage strategic partnerships to enhance Nagad’s market position. • Negotiate agreements that drive business growth and expand the company’s ecosystem through collaborations. Operational Excellence • Streamline processes to ensure efficient service delivery. • Optimize resource allocation, including budgets, personnel and technology, to maximize impact. • Lead cross-functional teams, fostering a culture of collaboration and innovation. Compliance & Governance • Ensure all commercial activities comply with regulations and company policies. • Implement processes to uphold legal, ethical and corporate standards. • Work closely with compliance teams to address regulatory changes and audit commercial processes. Experience: Minimum 15 years of experience in senior commercial leadership roles, preferably financial services, telecom or technology sectors. Application Instructions: Interested candidates are requested to send your updated CV to recruitment@nagad.com.bd Mention in the subject line "Application for Chief Commercial Officer." Application Deadline: 28th February 2025

At Nagad, we believe a true legacy is built on trust, courage, and the lives it transforms. For 53 years, City Group has been a shining example of this – fueling dreams, shaping the future, and earning the unwavering love and trust of millions across Bangladesh. As a proud Bangladeshi brand, Nagad celebrates this remarkable milestone. Congratulations to City Group!