Voiceflow

OpenAI announced their new “o1” model last week, intended to be better at reasoning, math, and code. Daniel and Denys break down how the new model works, what it’s good for, and how to use it in Voiceflow now. The 1 million dollar question: does it know how many r’s are in strawberry? 🍓 (And why is that question so difficult for large language models?) Here’s a preview - check out the full video on youtube .com/@voiceflow #openai #aiautomation #largelanguagemodels #voiceflow #generativeai

There are too many examples of mediocre customer experiences out there. It’s refreshing to see a great one. In the last Making Bots, Peter Isaacs blew us all away with his conversational check-in flow for JetBlue. You can engage with this agent just like you would with a live person and it will get you where you need to go: 👥 If you say “my wife”, the agent understands you mean the other passenger on the reservation. ♿ If you say “I broke my leg”, it offers a wheelchair assist. 💺 You can even pick your seats without ever leaving the chat. This clip below makes it all look easy. Hop over to our YouTube channel to see the full recording and learn what teams can build for customers with the right tools, data and workflow. #conversationdesign #generativeai #aiautomation #chatbots #jetblue

Was doing some data work and saw that Voiceflow customers spent 71,236 hours in July building AI powered customer experiences inside Voiceflow 🤯 That's over 8 years! Wow. We have so much more to build and are hiring across our Engineering team (stack is react/node). If you're a Senior Engineer and want to build the next generation of conversational AI platform with a focus on collaboration, leading UX, and customizable scale - reach out via DM :)

If your most valuable data isn’t connected to your AI agent, you’re doing it wrong. Companies like New Balance run on e-commerce platforms that are full of valuable customer data. When an AI agent can access that data and serve it on-demand to customers through a custom chat interface, customer experience magic starts to happen 🪄 In the next edition of Making Bots, Peter Isaacs will show how to build an embedded web agent that can track order status, process refunds, and process image uploads - all built on an API integration with Shopify. You won’t want to miss: 👟 Seamless customer data retrieval through Shopify’s Admin API 👟 Real-time user authentication using Chat widget extensions 👟 Best practice conversation patterns using Large Language Models, including Anthropic and OpenAI Why make customer support a marathon when it could be a sprint? 🏃 Run faster with the right AI tools. Join us Wednesday, September 25! Sign up at voiceflow .com/events or follow the link in the comments. #generativeai #aiautomation #MakingBots #conversationalai #conversationdesign

Our next Developer Lab is coming up, and this time you may want to bring your shopping bags! 🛍️ We’re working with the Shopify Plus e-commerce agency Parkfield Commerce to dive into different ways to pull customer data into an AI conversation, from Parkfield’s custom Streamline Connector app to two unique chat extensions built by Nicolas Arcay Bermejo. If you’re an AI developer looking to hone your skills in e-commerce agents, you won’t want to miss: 🔗 Parkfield’s live demo of Streamline Connector + their learnings and outcomes from building a Voiceflow x Shopify AI agent for their client Drake Waterfowl Systems 🔒 A secure One-Time-Password (OTP) user authentication flow 📸 Enhancing customer service with intelligent document scanning More to come on the next Making Bots on September 25, when Peter Isaacs will show how to bring these chat extensions into a full agent design in a returns workflow. Whether you're focused on security, innovation, or both for your e-commerce agents — this DevLab is for you. Save a spot at voiceflow .com/events or follow the link in the comments.

➕ Your AI customer experience roadmap needs to roll into company strategy. It's the only way to get executive buy-in and support for early projects. That’s one reason why Sanlam Studios was able to build and scale their AI financial coach according to Peter Castleden. Sanlam sees giving strong financial advice as integral to its DNA. So Peter and his team said, “what if we could increase the availability of Sanlam’s advice through AI?” What the team built is pure value-add to an initiative the 106-year-old institution already saw as essential. Better yet, it now converts leads at 80% (3x better than the existing funnel). That’s how you get buy-in and create the AI products that will change your business.

Build with Voiceflow at Hack the North! Voiceflow is a proud sponsor of Hack the North, providing every participant with a free, one-year Voiceflow Pro subscription. At Hack the North, you'll be able to explore the conversational AI platform that lets you build, deploy, and scale any automated experience—from study copilots to e-commerce shopping assistants. Blend your developer skills with Voiceflow's intuitive workflow builder to launch custom agents. Train them with specialized knowledge, prototype directly on the platform, and connect to other tech stacks using Voiceflow APIs. Plus, you can power your agent's responses or logic with popular AI vendors including OpenAI, Anthropic, and Google. Start learning how to build AI Agents at voiceflow.com.

We built a conversational check-in flow for JetBlue ✈️ Here's a flyby of how it works. Last week, Nicolas showed developers how to create an embedded chat widget with Extensions so users can choose their own seats, right from the check-in conversation. Tomorrow, Peter will share a front-end demo of how the JetBlue agent works from a user perspective, then dive into the backend for all the details on how it’s built. We’ll cover: ➕ Real-time passenger data retrieval and verification ➕ An AI-powered knowledge base for answering common airline queries ➕ Custom visual seat selection within the chat interface (thanks, Nico!) ➕ Intelligent conversation patterns using Anthropic Claude Sonnet 3.5 and OpenAI GPT-4o mini Head to voiceflow[dot]com/events to save a spot.

➕ More than 70% of CEOs believe GenAI will change the way their business works over the next 12 months. If you’re among them (or your CEO is), and you want a quick but thorough overview of the key considerations before you dive in, you’ll want to check out Denys’s new course live on LinkedIn Learning: an action-packed 15 minutes on LLMs for the enterprise. Reasons to watch and take notes: - how to access LLMs for your team - how to sanitize sensitive data for testing, prod - prompt chaining for different use cases - understanding security concerns before building https://lnkd.in/gY48b3tc

Thanks to Sapphire Ventures for including Voiceflow in their map of the AI Design Landscape in AI application creation ⚡ We're built for ambitious product teams ready to build, deploy and scale AI experiences for customer support and copilots across webchat and mobile or web apps. We're happy to be part of such a vibrant landscape and excited to push this industry further!