babelforce | Zendesk Voice Partner of Choice

Wouldn't it be wild if... 🤔 Customers didn't *hate* calling customer services? 🤔 They weren't treated like strangers when they got in touch? 🤔 Their needs were understood and met easily? Yep - it is pretty wild! And it's the new reality for Enterprise businesses working with babelforce. Automated customer ID, intent recognition, and routing - made possible by a deep integration with Zendesk - mean the shortest possible hop from query to resolution. Get started now - explore the voice platform for Zendesk that's uniting agents and automation!

A CRO and a CEO walk into a campervan... What happened next? *** It was a sunny day in Germany and a horde of #CX enthusiasts were gathered by the lakeside. Two enthusiasts peel off from the crowd, mic up, and record an impromptu podcast episode. What did they talk about? What pearls of wisdom did they share? Maybe they shared an actual way to turn lead into gold. Maybe. Maybe they shared insights from their careers in #CustomerExperience, #AI, and #Finance. You won't know until you've listed to episode 1 of Cards Against Complexity - the podcast that's talking simple about CX🎙 Watch Jan Hugenroth of Next Matter talk shop with Julian Hertzog of babelforce, in Birkenstocks, in a campervan!  https://lnkd.in/em3qKkrk

We're proud to share the story of Homeday, the German real-estate brokerage that's taking service to the next level with babelforce and Zendesk. Combining their Zendesk deployment with babelforce - the voice partner of choice for Zendesk - has broken down the barriers between voice services and ticketing. That means: 👉 multichannel customer journeys moving without losing context 👉 an unrivalled agent experience enabling Homeday's team to focus fully on their customer conversations 👉 pre-built and customizable automations in babelforce and Zendesk handling 90% of routine service tasks in the background Contact us today to find why babelforce + Zendesk are the best team for your full customer service needs ❤️

Please join us to celebrate Mikkel Rodam who kicked off a series of events in the Nordics this morning, in sunny Stockholm! Mikkel had been working flat-out for weeks recording interviews, writing articles, and refining his thesis on the state of AI - culminating today in the first live event in the series, where he shared his findings and advice for anyone wanting to know how #AI fits into modern #cx. A fab event and a full room of keen experts, including our excellent partners Zendesk and HappiRel - thanks to all who attended, and keep your eyes open for our upcoming event in Oslo! 🥳🎉🎈 And congratulations again Mikkel!

We spoke with Mikkel Rodam who gave us a bracing view of why a lot (80%!) of #AI projects fail immediately. Mikkel will be going into more detail on this topic later this week. If you want to hear him talk on this topic in person, he will be talking in Stockholm alongside colleagues from Zendesk and HappiRel. Details below! 🗓 When: 09.00 - 12.00 🌎 Where: Helio, Slussen (Room: Bonny), Peter Myndes backe 16, 118 46 Stockholm Breakfast & Coffee are of course included! 🥐 ☕ We look forward to talking about everything from concrete tips and ideas that really make a difference to inspiring ways of thinking for the long term. Don't miss this opportunity to take your CX to the next level! Agenda overview: 🚨 Izabella Hammar & Isak Barrow (HappiRel) “Intro and No excuses for not creating great customer service” 🚨 Andreas Olofstam (Zendesk) - Demo and inspiration, the technical and customer experience, you don't want to miss this one! 🚨Coffee & Mingle, stretch your legs and make new contacts within CX 🚨 Mikkel Rodam (babelforce | Zendesk Voice Partner of Choice) “How AI powered CCaas, and voicebots can work symbiotically to improve CX” 🚨 Fireside Chat with customer. From challenges to results REGISTER HERE 🚀 http://bit.ly/3Mn2kyD

Way to take the initiative Mikkel Rodam! Some great insights here in your inaugral published article with Call Centre Helper Magazine. 🧠 💡 We're looking forward to hearing more next week in Stockholm, with our good friends at Zendesk and HappiRel!

𝗖𝗫 𝗙𝗲𝘀𝘁 𝗵𝗮𝘀 𝗼𝗳𝗳𝗶𝗰𝗶𝗮𝗹𝗹𝘆 𝗸𝗶𝗰𝗸𝗲𝗱 𝗼𝗳𝗳 𝘁𝗼𝗱𝗮𝘆! 🚀 CX Fest had a fantastic start today with a powerful opening speech from Robert Cwicinski and Julian Hertzog! 🎤 We are looking forward to more exciting keynotes and workshops today. And great food! 😁 You're super spontaneous just like us? The weather is ace, the people are awesome! The best news of the day: There are still tickets available for tomorrow! 🎟️ Tomorrow promises more valuable content, networking opportunities, and thought-provoking panels on the world of customer experience. Don’t miss your chance to join us! Grab your ticket now. 🌟 https://lnkd.in/emrT6Anp Save 20 % with CXFRIDAY. 📍 Marienwerder-Ruhlsdorf, Kiessee. Just a quick 40 minute ride from Berlin by S-Bahn + shuttle from Bernau. Or you just hop into your car. #CXFest #CustomerExperience #Innovation #CXLeadership #Networking

🚨Final Speaker Reveal: Meet the Last of Our CX Leaders! 🚨 As we gear up for the big event, we're thrilled to introduce the final speakers who will be taking the stage at CX Fest 2024. These experts bring unique perspectives and deep expertise that will shape the future of customer experience. 🚀 Veronika Meßner, Customer Support System Specialist at everdrop 🚀 Moritz Wahrlich, Head of Operations at HOLY Veronika and Moritz will be joining the "Spectrum of CX Automation" panel. Together, they’ll dive into the latest advancements in automation within customer experience, sharing insights on how automation can drive efficiency and enhance customer interactions without losing the human touch. 🚀 George Ntatianidis (Datyanidis), Director of CX at Pixelz Inc George will discuss "The Power of AI and Human Touch in Driving Exceptional CX." With over a decade of leadership experience in global customer support and success operations, George is a master at blending AI advancements with the irreplaceable value of human interaction to propel businesses to new heights. ☝️ Why You Can't Miss This: These final discussions are set to be among the most impactful of the entire festival. From exploring AI's role in CX to understanding the balance between automation and human interaction, these sessions will provide you with the tools and knowledge you need to stay ahead in the ever-evolving CX landscape. ⚠️ Final ticket alert!⚠️ Our Festival Passes are almost sold out, but you can still grab a Day Pass to join these groundbreaking discussions. Act fast before it's too late! 📅 When: September 5-7, 2024 📍 Where: Wake & Camp Ruhlsdorf, Marienwerder 🔗 Get your Tickets now and be part of a Event full of inspiration and innovation! #CXFestival2024 #CustomerExperience #AI #Automation #Innovation #Networking #BusinessEvent

AI is the most in-demand technology in the world right now. Most businesses assume they can find some kind of value in it – but what? Contact centers are in a unique position to benefit from AI, from intelligent agent assistance, to transcription – to VoiceBot AI. In this guide we’ve collected an accessible overview of VoiceBot tech that will help any CX leader assess whether AI is a sound investment for their business. What you'll find inside:  📊 Key data on VoiceBot AI  💡 Breakdown of VoiceBot AI vs. traditional IVR systems 🤖 Benefits of AI in real-world contact centers Get your copy >>> https://lnkd.in/dhDsMp2w #AI #CustomerService #CustomerExperience #contactcenter

Great news for businesses in the Nordics! babelforce | Zendesk Voice Partner of Choice and Complit AS have joined forces to transform customer service! This means businesses can leverage babelforce's voice automation and Complit's 20 years of customer service expertise. Get ready for an exceptional customer experience! Read the full story here: https://lnkd.in/gDgZ7KuK #customerservice #CX #partnership