Zendesk QA (Klaus)

📣 JOB ALERT: We're hiring a Group Manager of Product Marketing in Krakow, Poland 🇵🇱 . If you're an experienced product marketer looking for a new challenge, we want YOU to lead our team. Your role will include driving messaging and positioning for Zendesk's platform, technical and security features and products. As a platform that powers billions of conversations for our 100,000+ customers, this is a great opportunity to help us tell our story to IT professionals and CX/EX leaders. Apply now and join our team! Apply here: https://lnkd.in/dybgcBzs #hiring #jobs #customerservice #platform #technical #security #zendesk #itprofessionals #it #cx #ex #customerexperience #employeeexperience #cracow #krakow #poland

✅ Today's the day: Register for our webinar and learn how to lead an impactful team of agents: https://zdsk.co/3vPnxwx Join Zendesk's Lilith Shoemaker as she explores the importance of using Klaus and Zendesk WFM (Tymeshift), Zendesk’s workforce engagement management tools, to: 🏆 Provide superior quality 🚀 Improve customer satisfaction 🤝 Increase staff well-being 🤑 Drive revenue

👋 Meet Zendesk Agent copilot, the customer service agent's new best friend. The proactive, AI-powered assistant guides your agents through each customer service interaction, anticipates next steps, makes suggestions, and can even take action on behalf of the agent.

As those of you who have followed our acquisition will know, Klaus joined the Zendesk family in February of this year. And as many of you will have anticipated, our tool is now part of the Zendesk product family and will take on the name Zendesk QA 💫 Zendesk QA will play a crucial role in driving Zendesk’s vision of AI-powered Workforce Engagement Management (WEM), which will give businesses an unparalleled solution for customer service quality and team efficiency. We're excited about advancing our product to help modern, ambitious businesses everywhere realize the value of excellent customer service. Happy to have all existing customers (and new!) along for the ride 🚀 Read more: https://lnkd.in/e76sdVEQ #customerservice #CX #customersupport #supportQA #WEM

Anyone can slap the AI label on their company, connect to ChatGPT, and start promoting a product. Which makes it hard to sort posers from the pros. 🔮 For session 2 of our Future-gazing AI series, we were joined by Martin Kõiva, CEO & Co-founder of Klaus, and their Head of Machine Learning & Data, Mervi Sepp Rei. In an insightful chat on the future of support teams with our VP of Sales, Brónagh Crowley, the trio discussed: 🤖 How to keep rogue bots under control 🌍 If humans will be relevant in our AI-enabled future 🚀 And much more Here, Martin shares some simple tips to help you spot the real deal when it comes to choosing an AI partner. Watch the full session: https://lnkd.in/eJGpuZAD

Check out our latest G2 accolades! 🥇 Overall Leader  🥇 Overall Best Results  🥇 Momentum Leader ...and many more Practising what we preach, we're happy to bring quality across markets, geos, and use cases. Thanks to all our customers who have conducted millions of QA reviews! Glad to have you on this fast-moving support train, exceeding customer expectations worldwide 🚆 #customersupport #customerservice #CX #QA

📈 Introducing AQS: your new AI-powered support metric! AQS works seamlessly alongside your existing Internal Quality Score (IQS), but it's powered solely by AI and AutoQA categories. This offers immediate insights, consistency in scoring, and a deeper understanding of performance trends – even on the conversations you don't manage to review manually. 🔧 Set up is automatic Simply activate your preferred AutoQA categories. You can prioritize manual review on complex areas while letting AQS handle routine assessments like grammar and spelling. Have any questions? Find your answers here: https://lnkd.in/eUvvzrhG #AQS #CustomerSupport #AI #supportQA

Are you hunting? We’re hiring! 🥨 Zendesk acquired Klaus in March, and we’re expanding our team to find the best and brightest to bring our QA solution to new heights. Current open roles in Tallinn (hybrid): ✨ Data Engineer ✨ Sr DevOps Engineer ✨ Sr Machine Learning Engineer ✨ Machine Learning Engineer ✨ Sr Security Engineer ✨ Sr Front-End Engineer ✨ Front-End Engineer ✨ Sr Back-End Engineer ✨ Product Manager ✨ Product Designer Benefits include mobile & internet allowance, home office setup, recharge Fridays, sabbatical, and iconic themed parties at our annual retreat. Find out more here: https://lnkd.in/d9Q3MGSC #hiring #jobs #ML #DevOps #Data #frontend #backend #engineer

🍾 We’re thrilled to announce Zendesk intends to acquire Ultimate: https://zdsk.co/3v6g3Fb With Ultimate, Zendesk will offer AI agents that have enhanced intelligence and are not just reactive but also proactive problem-solvers, complementing human expertise.

This International Women's Day, there's something we recommend you do. (𝘐𝘵'𝘴 𝘯𝘰𝘵 𝘨𝘪𝘷𝘦 𝘸𝘰𝘮𝘦𝘯 𝘧𝘭𝘰𝘸𝘦𝘳𝘴.) 💫 Follow this list of 10 Influential Women in Customer Service 💫 73% of customer service agents are women, so if you work in this space, you should make sure you have their voices on your feed. Leslie O'Flahavan Rea Alducente Cait K. Antonia J.A. Hock Valentina Thörner Mercer Smith Kaitlyn Gobiel Åsa Nyström Katalin Fritz, MBA Marlene Lee Summers 𝘗𝘚 𝘠𝘰𝘶 𝘤𝘢𝘯 𝘢𝘭𝘴𝘰 𝘨𝘪𝘷𝘦 𝘧𝘭𝘰𝘸𝘦𝘳𝘴, 𝘵𝘩𝘦𝘺'𝘳𝘦 𝘯𝘪𝘤𝘦. #IWD #internationalwomensday2024 #CX #customerservice