HR Shared Services (HRSS) is a newly set up team in transforming end to end professional HR experience. Value added to processes and services through automation, simplification and innovation.
The job holder will have to deliver high quality shared services to all business units and employees. He/She is one of the key members to drive success in HR efficiency and effectiveness. This role is required to support and provide inputs to the following:
Contribute in standardization and simplification of process flow
Assess the effectiveness and efficiency of the existing tools on documentation and information management
Participate in improvement initiatives
Executive the daily HRSS operations
The Job
You will:
Perform with collaboration in ensuring the tasks assigned are carried out to a high standard and completed within service level agreements (SLAs) This includes but not limited to the following
General administration on employee benefits with the focus on medical benefit and pension management
Agents for HRSS hotline, mailbox and Chatbot
Other ad hoc projects / tasks as assigned
Refer potential issues received from interacting with employees through various platforms (e.g. hotline, mailbox and Chatbot, etc.) to supervisors and resolve accordingly if needed. With guidance of supervising manager, provide perspective in the existing business processes, business rules, metrics and standard operating procedures to identify areas of improvement
Assist manager to work with key stakeholders to determine areas for optimization; develop solutions to continuously improve and streamline processes and to develop value adding enhancements
About You
Ideal qualification / experience:
Bachelor degree in Business, HR or related discipline
Minimum 2 years’ relevant experience gained from the role as a HR practitioner
Independent, proactive, self-motivated and organised
Challenge the status quo and aim for continuous improvement
Good team player and ability to work under pressure
Fluent written and spoken English and Chinese.
Good command in written and spoken English and Chinese
Terms of Employment
The level of appointment will be commensurate with qualification and experience.
Closing Date
Only shortlisted candidates will be notified.
We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.
Seniority level
Entry level
Employment type
Full-time
Job function
Human Resources
Industries
Non-profit Organizations
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