Lightspeed India

I'm a big fan of "value retail". Time and again, a new platform with value based positioning has been able to carve out space in a competitive market with very large incumbents. Their offering has been simple - significantly (30-40% at least) lower prices than incumbents. They have squirmed their way to a large outcome. This has happened across categories, without a doubt.    Meesho came eight years after Flipkart/ Amazon with their average order value being <INR 350 vs INR 1k+ for market. They're at $5B GMV RR.   Zudio rose from <INR 150 cr in 2017 to INR 6000 cr+ currently with ASP of <INR 500.   Lab grown diamonds are 60%+ cheaper than mined diamonds while being physically/ optically/ chemically the same. From 2016 to 2023, they expanded market share from <5% to 50%+ (by volume).   Janaushadi stores (Govt operated pharmacies selling "generics") rose < INR 150 cr revenue in 2017 to INR 2400+ revenue RR in 2024. They sell 50-70% lower priced medicines.   Physicswallah rose to $200m+ revenue in 4 years with ~20% of incumbent's pricing.   Globally, late entrant Temu rose to $40B GMV RR within 2 years on the back of low pricing. Imagine threatening Amazon's territory   But low pricing as a strategy is an outcome. It looks simple but behind it lies extremely complex inputs that make it possible. It involves opening up exclusive low priced supply and creating the most optimized and lean operations to squeeze out every penny. - Temu/ Shein had access to China's low cost manufacturing capabilities, longtail China suppliers who weren't able to monetize well in China's competitive domestic market, regulation of De minimis in US where they don't pay import duty taxes via air drop shipping - Zudio did end to end manufacturing in-house at low TAT at reasonably low MOQ that enabled entire inventory refresh in < 2 months, leading to limited inventory losses. They made a strong call of spending zero on marketing/ branding - Physicswallah spent 8 years to conquer YT led distribution (45m+ subscribers) leading to limited CACs vs incumbents who spend 30-40% of their revenue on sales / marketing (via feet of street) - Meesho opened up "direct from manufacturers" supply with their low (zero) commission model - LGD/ Janaushadi are both product innovations (same quality at exceptionally low prices)   Because of this, it's nearly impossible for incumbents to replicate the low pricing strategy almost instantly. As they are not just mimicking the prices but also tightly run operations, new supplier partnerships, marketing advantage.   If you want to disrupt pricing for a market, an ideal question to ponder on is how will your supply chain enable that..

𝗪𝗵𝗮𝘁'𝘀 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗳𝗮𝗰𝘁𝗼𝗿 𝗶𝗻 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗦𝗮𝗮𝗦 𝗽𝗿𝗼𝗱𝘂𝗰𝘁? In our recent #FeedbackFriday poll, the majority of you highlighted User Experience as the key element in creating impactful products. In a recent article in Limitless, Rohit Agarwal, co-founder of Portkey, shared effective approaches for incorporating user feedback and developing a Minimum Viable Product (MVP) that fosters engagement. Read the full article for actionable insights and tips on amplifying your product’s impact: https://lnkd.in/gcEraXqc

Insurance offers a vital safety net, especially in times of uncertainty, protecting our assets and well-being. As our world becomes more digital, the demand for online, accessible insurance solutions is growing—particularly in health and auto coverage. This week’s Founder Friday shines a spotlight on Acko, founded by Varun Dua, who set out to revolutionize insurance in India by making it digital-first. 🌟 Established in 2016, Acko embarked on a journey to transform the traditional insurance sector through technology-driven solutions tailored to the digital era. Varun Dua utilized his extensive experience in the insurance industry to develop a platform that offers intuitive, affordable, and reliable insurance products directly to consumers. 📱 Acko harnesses the power of data analytics and machine learning to provide personalized insurance policies, making the process of purchasing and claiming insurance fast, smooth, and transparent. The platform's innovative approach includes features like instant claim settlements, minimal paperwork, and user-centric customer service. 📈 With a strong focus on car and bike insurance, Acko has expanded its offerings to include health and travel insurance, catering to a broad demographic. Their strategic partnerships with major e-commerce giants and fintech platforms have further amplified their reach and impact. 🌍 As Acko continues to grow, it has successfully served millions of customers, making it one of the fastest-growing insurtech startups in India. Their pioneering efforts have not only garnered significant customer trust but have also placed them at the forefront of the insurtech revolution Learn how Acko is leading the charge in digitizing India’s insurance sector: www.acko.com #FounderFridays

In their recent article, Swathi Moorthy and Annapurna Roy highlights the critical role of AI in healthcare, opening with a powerful story from Jiwan Jyoti Christian Hospital in Uttar Pradesh. Read about how Qure.ai's AI enabled chest Xray solution deployed at the hospital helped diagnose a man in his 70s with tuberculosis after months of uncertainty.   With India's healthcare system under immense pressure, AI solutions like Qure.ai are helping bridge the gap by providing accurate diagnostics and supporting clinicians in decision-making. We are glad to contribute to transforming patient care and enabling access to timely, life-saving interventions.   Full story here: https://lnkd.in/g5spTGce

Milestone achieved! Grateful for all the support as we mark an exciting moment at Mstack. We're eager to share our next chapter in transforming specialty chemicals. Follow our journey here and visit mstack.co for more. ✨💡 Stay tuned as we push boundaries! #Gratitude #SpecialtyChemicals #Innovation #Future

In Case You Missed It: Swipe ➡️ as Sreevathsa P, Founder and CEO of Servify, shares actionable insights on how to deliver exceptional customer experience by prioritizing customer satisfaction, leveraging data-driven insights, and navigating regulatory challenges effectively. Subscribe to #Limitless to join our community of #crossborder founders: https://lnkd.in/g4V58hG7

We at Lightspeed hosted Generative BLR to examine the impact of GenAI on healthcare. We brought together leaders from across the healthcare industry - physicians, heads of hospital chains, pharmaceutical companies, and founders building cutting-edge products to cater to the healthcare ecosystem for a fireside chart with Dev Khare, Prashant Warier from Qure.ai, Hrituraj Singh from Triomics and Dr. Vibhuti Agrawal from Innovaccer. We unpacked: - How GenAI is expanding the market for healthcare adoption - The ambient role of AI in healthcare workflows - How specialised solutions compete with foundational models - The ethical implications of AI in healthcare Reach out via a ping / on abhiram@lsip.com if you're building in this space :) Lightspeed India Dev Khare Rahul Taneja Mansi Chugh

India’s aim of becoming a $5 trillion economy will require at least $1 trillion to come in from manufacturing, said Amrit Acharya, Co-founder and CEO of Zetwerk, addressing the role of manufacturing in driving Indian industry. “India aspires to build a five trillion economy. That's not possible if at least a trillion of that will not come from manufacturing. We are maybe halfway there and our vision really is to catalyse the Indian GDP to deliver $1 trillion of value in manufacturing,” Acharya said, speaking at TechSparks 2024. Speaking about the scope of furthering the manufacturing economy, Acharya noted, “The world is a very volatile place today. It's dynamic, but in every volatility, there is opportunity, and that would be my big message for anyone trying to build a business today, that every sector is going through both ups and downs, and if you can navigate those, well, there's a lot of opportunity in it.” Read more at: https://lnkd.in/gQYDZc9X Read more at: https://lnkd.in/gQYDZc9X

AI in customer service is already making waves. Is your enterprise riding it big? Vasudev Chatti, Head of Solutions Engineering, explored how AI is transforming support operations, cutting costs, and elevating customer experiences, in our recent KnowledgeBridge session at #ConseroCX. Here are our key insights: 1️⃣ The AI imperative: Generative AI solidifies itself as a game-changer. We're seeing AI revolutionize support operations, enabling scalable, human-like conversations while significantly reducing costs. 2️⃣ Industry pulse: Leaders are eager to harness AI's potential but face crucial questions. From deployment strategies to risk management, we addressed the pressing concerns about adopting Generative AI in complex enterprise environments. 3️⃣ Innovation showcase: Enter YellowG - where Generative AI meets support excellence. We also demonstrated how our Orchestrator LLM drives contextual conversations, and how AI is making voice automation more human-like than ever. 4️⃣ Strategic implementation: Success lies in smart deployment. We shared industry-specific blueprints for AI integration, from email automation to cross-sector support solutions. Real-world examples illustrated how businesses are boosting response times and agent capacity. 5️⃣ Future roadmap: The landscape of customer service is evolving rapidly. We explored emerging trends and best practices to stay ahead in the AI-driven support revolution. Thank you to all participants for engaging in this pivotal discussion on the future of customer service automation! Consero | Jillian Symon | Christine Johnson Vikas Bhambri | Deepak Jose  #customerexperience #contactcenter

We’re thrilled about our recent milestone on Open Network For Digital Commerce (ONDC)—reaching an incredible 1.5 lakh daily orders for food delivery and logistics. In just 15 months, we’ve hit double-digit market share in major cities, with over 10% in key markets like Delhi and Bengaluru for overall food delivery. We are offering great assortment, demand-side integration, and competitive price points that benefit both customers and merchants alike. If you're a restaurant owner or a cloud kitchen looking to get onboarded on ONDC, send ‘Join’ over WhatsApp on this number- +91 7510175101 ! Let's grow together 🚀 Anshoo Sharma Naman Mawandia Chunky Shah https://lnkd.in/gnMAvujT #magicpin #ONDC #FoodDelivery #Growth #3rdLargestFoodDeliveryApp