Manager - Retail Human Resources

OUR MISSION: BEAUTY INNOVATIONS FOR A BETTER WORLD

We believe beauty inspires hope and empowers happiness, contributing to a world of wellness and a lifetime of fulfilment for all things living. Since our founding, we have expanded the possibilities of beauty through innovations to discover and create new value. With the power of beauty, we strive to create a better, more sustainable world for all.

Position Summary

As a Retail Human Resources Manager, you will be responsible for overseeing full spectrum of human resources activities within our retail organisation. This includes overseeing hire to retire process, developing and implementing HR policies and procedures, managing recruitment and onboarding processes, conducting training and development programs, and ensuring compliance with all relevant labour laws and regulations. You will also be responsible for end-to-end HR operations and payroll function of the Company.

You will play a crucial part in ensuring our retail team members are supported, motivated, and aligned with our company’s goals and values.

Key Responsibilities

Full spectrum HR activities for Retail Organisation includes:

Recruitment

• Manage the recruitment process for retail positions from job posting to onboarding
• Develop and implement effective sourcing strategies to attract top talent
  
  

Compensation And Benefits

• Drive and execute annual merit review and performance bonus exercise for retail organisation
• Assist in review and redesign of the compensation programs where necessary to ensure competitiveness to market
• Administer benefits for retail organisation with external benefit providers
  
  

Performance Management, Training and Development

• Conduct performance reviews and establish development plans for retail organisation
• Address performance issues and support managers in implementing corrective actions
• Identify training needs and coordinate development programs for retail organisation
  
  

Employee Relations

• Act as a point of contact for employees concerns and grievances, providing guidance and resolutions (within retail organisation)
• Foster a positive and inclusive work environment through proactive employee engagement initiatives.
• Implement and enforce company policies and procedures consistently
  
  

Payroll Processing (overall Company)

• Review and validate payroll data to ensure accuracy
• Work with respective departments and payroll vendor to ensure accurate and timely payroll processing; including payment to employee, payroll reconciliation, General Ledger posting etc.
  
  

HRIS, HR Operations And Compliance (overall Company)

• Handle all employee documentation and maintain accurate HR records
• Administer all employee benefits with external benefit provider
• Ensure compliance with labor laws and regulations governing retail operations
• Stay updated on HR best practices and industry trends to maintain compliance and mitigate risks
• Responsible for maintenance of the configuration of the HRMS to ensure compliance with the Company’s policies, practices, and employee handbook
• Any other task or assignments as assigned
  
  

KEY PERFORMANCE INDICATORS (KPI)

Direct Influence

To be determined by the position’s reporting manager with the following factors also be taken into consideration as part of the role’s KPI:

• Timely and accurate payroll administration
• Timely and accurate payroll reporting
  
  

Indirect Influence

• HR service level
• Lean & productive organization
  
  

Other Measures Of Success But Are Not Limited To

• All communication reflects company’s standards
• All deadlines are met
• All matters dealt with quickly and professionally
• All procedures and policies adhered to
  
  

Knowledge, Skills, And Experience

• Bachelor’s degree in human resources management, Business Administration, or related field
• At least 7 years of hands-on HR experience in FMCG or Retail Industry
• Possess strong knowledge of HR functions and practices, particularly in retail operations
• Excellent interpersonal and communication skills
• Ability to handle sensitive and confidential information with discretion
• Strong organizational and time management skills
• Proficiency in HRIS (Human Resources Information Systems) and MS Office (especially PowerPoint and Excel)