Ingrid

It's not about winning, it's about taking part, they say — or maybe sending a message 🚀 Congratulations to our CEO, Piotr Zaleski, on his nomination for SaaS Leader of the Year 2024 at Breakit SaaS Summit 2024 and a big, BIG round of well-deserved applause to Oscar Höglund, Co-Founder and CEO of Epidemic Sound, for bringing home the trophy 🏆 Shoutout to other finalists: Erica Sandelin Ekelund, CEO at Voyado; Louise Barnekow, CEO at Mynewsdesk; Sarah Lee, Founder and Chief of Staff at Stravito 👏

An international brand rooted in Scandinavian simplicity, Samsøe Samsøe says goodbye to the noise of online deliveries — hello shopping that fits people's everyday lives, without all the hassle 👋 Samsøe Samsøe dates back to 1993, when the Samsøe brothers opened a small namesake jewelry shop in Copenhagen’s Latin Quarter. Having transformed into an international, contemporary fashion house since then, the brand sells in over 40 own stores and more than 1.6K retail spaces across 31 countries, as well as online. Inspired by the Nordic lifestyle, Samsøe Samsøe celebrates the simplicity of great and lasting style with modern day essentials and new classics. We're proud to be part of Samsøe Samsøe's delivery optimization journey and help the brand's team create an even stronger impact with a custom Ingrid + Adyen checkout in this critical e-commerce aspect, one order at a time. Here's to a successful re-platforming in great collaboration with Centra, Adyen, Voyado, Storyblok, and Aino 🤖

Designed for Nordic e-commerce brands looking to succeed in a global landscape. Get your free copy: https://lnkd.in/gE9yXSJC Become a global leader in your niche, following the path of industry pioneers, by leveraging the insights in this comprehensive guide, from market research and localization to digital marketing and a seamless CX. Dotdigital, Ingrid, Trustpilot, MakesYouLocal, Poetype, Junipeer, New Amsterdam AB, Vaimo, Youwe, Gorgias, ZAGO Sweden, NoA Connect 👋

Designed for retail, built for people. We had the pleasure of visiting Paul Smith’s store in Copenhagen for a fantastic opportunity to see our In-store product in action and hear about the team's experience with the app. One of the biggest challenges the brand faced were online stockouts due to a wide but not deep enough inventory. While they had items available in their physical stores, a lack of system integration prevented them from offering these products online, resulting in missed sales and lost revenue. While migrating its entire commerce experience to Centra to create the limitless, agile, scalable commerce channels they knew were possible, Paul Smith was also looking for a solution that would integrate delivery, tracking, returns, and customer experience into one, equally seamless platform. By unlocking local store fulfillment and leveraging the full potential of Ingrid's delivery experience platform, Paul Smith boosted weekly revenue by 10% per store and achieved significant seasonal growth by integrating brick-and-mortar stock into their online sales. From real-time product feedback to insights into the brand's store operations and loyal customer profiles, plus an exclusive sneak peek into upcoming In-store product development from our team, it was so exciting to witness our vision for the industry's future come to life alongside one of the UK’s most iconic brands. Can somebody pinch us, please?!

Data and insights from Harper and Ingrid, based on conversations with 45 top UK retailers, benchmarking 100 leading fashion brands, and 130 million deliveries.

Looking to boost your checkout conversions? Join us on Thursday at IMRG's Weekly Data Show for exclusive e-comm benchmarking insights and actionable data from the UK 👉 https://lnkd.in/d9299Eki 👋 Elin Hammenfors IMRG, Ingrid, Worldline, RevLifter #ecommerce #retail #retailing #delivery #UK

Is your retail brand shifting focus from top-line growth to profitability? Do you want to achieve the best customer experience in delivery and returns in the most profitable way for your brand? ⚫ Insights gained from conversations with 45 of the UK’s top retailers during Harper and Ingrid’s breakfast series on delivery and returns pricing strategy; ⚫ An analysis of the delivery and returns offerings from 100 of the UK’s top retailers; ⚫ Data from over 130 million deliveries carried out on Harper and Ingrid’s platforms. No fluff. Just real industry insights and stats. Download your free copy in the comment below. #ecommerce #retail #retailing #UK

What makes a blast of an e-commerce event? Insights, ideas, and a great company. Massive shoutout to Voyado for Love Generation 2024 in Oslo 🖤 All of us here are dedicated to helping the retail industry create relevant, meaningful experiences for consumers — easily and flexibly. Our mutual goal? To help build a loyal customer base that keeps coming back, so loyalty discussions were quite a big topic. Everyone got a great opportunity to join a panel discussion featuring Kappahl Group, IKEA, Boots Apotek, Parfym.se, and VITA, as the brands shared insights on building customer loyalty programs, tackling the challenges of enhanced security to protect member data, and mastering the art of creating seamless omnichannel experiences throughout the shopping journey. Many great thoughts on how the customer journey in the retail industry can be strengthened through the use of advanced technology. Our team's so grateful to everyone who attended and joined our networking fun, as well as our co-sponsors Vipps, Lipscore Real Reviews, and Sitoo. Also, Voyado's claw machine, hello? Where can we get one and what should we put inside? Kristian Sonnenberg, Linda Rosendal, Tobias Fredriksson, Siri Nordhagen, Andreas Solbakken, Peter Christiansen, Lina Hasic, Felix Kruth, Arash Gilan, Beate Sundin Trollvik, Michael Jerlin, Andreas Sjölund, Rebecca Nelson, Martin Persson, Joel Savilahti 🫰 P.S. Want to talk about increasing customer loyalty through your delivery and returns experience? We've got something for you 👉 https://lnkd.in/g7dR-QeV

Improving Customer Satisfaction and Profitability with Delivery and Returns Last week, I spoke with several Centra clients about the increasingly critical role delivery and returns play in shaping both customer experience (CX) and profitability. As these touchpoints grow in importance, refining strategies in this area can lead to significant business gains. Thanks to insights from Harper and Ingrid, here are my top five picks from their report that any e-commerce brand can implement to drive customer satisfaction while increasing profitability: 1. Offering Multiple Delivery Options: Brands that provide a range of delivery choices (e.g., express, standard, sustainable) see checkout conversions rise to 60%, compared to only 47% for brands with a single option. Flexibility directly boosts sales by catering to varied customer preferences. 2. Concierge Delivery Increases Transaction Value: Harper’s “Try Before You Buy” service enhances the customer experience and boosts Average Transaction Values (ATV). It also allows for immediate returns of unwanted items, minimizing the impact of returns and enabling quicker resale. 3. Click-and-Collect as an Untapped Opportunity: Although only 32% of UK retailers currently offer click-and-collect, 69% of shoppers use it. Implementing this option reduces last-mile delivery costs while offering customers added flexibility. 4. Charging for Returns to Protect Profit Margins: Research shows that charging a modest return fee has not led to reduced return rates. This helps cover the costs of handling returns without negatively impacting overall sales, preserving profitability. 5. Optimizing Free Shipping Thresholds: Setting a free shipping threshold slightly above the average order value (AOV) encourages customers to add more to their cart, boosting total sales and absorbing shipping costs effectively. #CX #Delivery #Lastmile #Experience #Ecommerce #headless. Liam Young Piotr Zaleski

What does the future hold for e-commerce delivery and returns? We asked a fortune teller — literally 🔮 Last week, we celebrated our new office in downtown Stockholm with tarot and crystal ball readings, a custom photo booth, and the best crowd in the city. Our team's grateful to everyone who joined us and made it happen. The tarot cards may have predicted the future of e-commerce, but we think it’s safe to say... the night delivered. 📍 You can now find Ingrid's HQ at Sveavägen 34, Stockholm.