Auger

Auger

Insurance

Wallasey, Wirral 1,557 followers

30 years of doing 'whatever it takes' for the UK insurance industry

About us

Auger are the leading underground services and subsidence specialist working exclusively for the insurance industry across the UK. With 30 years’ of expertise in our sector, we specialise in the handling, investigation, validation and repair of drainage, water mains and off-mains claims, and carry out subsidence site investigations and laboratory testing on behalf of insurers and adjusters. Our employees’ development is our passion. In 2016 we established our Auger Academy, committed to providing our workforce with opportunities for career progression and personal development. We are dedicated to training those with no previous experience in our industry and equipping them with the skills they need to excel, as well as encouraging our existing team to access further training, external qualifications and higher education. The result is an expert nationwide workforce of over 200 people trained in ‘the Auger way’. We are a data-led organisation who have always been at the forefront of technology in our field, and continue to push these boundaries through an in-house team who utilise custom development and SaaS to drive tailored solutions for our customers and clients. These factors combine to help us deliver an unrivalled end-to-end service deserving of our exceptional NPS of 80+. As an organisation who recognise the importance of upholding our clients’ reputation and strengthening their relationship with their policyholders, you can truly rely on us to do ‘whatever it takes’ every step of the way. Contact: Louise Chadwick - Head of Client Operations - louise.chadwick@auger.co.uk Chris Cowen - Client Relationship Manager - chris.cowen@auger.co.uk

Industry
Insurance
Company size
201-500 employees
Headquarters
Wallasey, Wirral
Type
Privately Held
Founded
1994
Specialties
Drainage investigation and repair services, Water supply pipe investigation and repair services, Drainage and water supply pipe validations, Subsidence investigation and repair, Septic tank specialists, Customer Service, and Dedicated Claim Management

Locations

Employees at Auger

Updates

  • Auger reposted this

    View profile for Joshua Hughes, graphic

    Head of Digital Operations at Auger

    It’s rumored that OpenAI might unveil their new frontier 𝗼𝟯 𝗺𝗼𝗱𝗲𝗹𝘀 today. If the benchmarks are accurate, it blows all other LLM's out of the water when it comes to solving unique problems (ARC-AGI benchmark graph below). Here are just a few of the potential benefits for the insurance industry that we at Auger plan to achieve through AI: 1️⃣ 𝗖𝗹𝗮𝗶𝗺𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Faster claim handling and decisions through precise data analysis and automated workflows. 2️⃣ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: More personalised support and real-time updates, leading to higher satisfaction levels. 3️⃣ 𝗗𝗿𝗮𝗶𝗻𝗮𝗴𝗲 𝗜𝗻𝘀𝗽𝗲𝗰𝘁𝗶𝗼𝗻𝘀: Advanced pattern recognition to spot damage, minimise disruptions and reduce costs. 4️⃣ 𝗗𝗲𝘁𝗲𝗿𝗺𝗶𝗻𝗶𝗻𝗴 𝗟𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Faster interpretation of policy details to clarify liability in complex cases. 5️⃣ 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Quicker resolution of customer concerns, minimising frustration and building trust. Stay tuned for the official announcement from OpenAI — it’s a promising leap that could bring unprecedented efficiency and accuracy to insurance! 🚀

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  • View organization page for Auger, graphic

    1,557 followers

    The Auger Suite: The Hub 🎓 The Hub is our central store for all training materials, company documents, and the go-to place to access our Auger Store. Through the Hub, operational teams can view personalised performance dashboards to monitor their progress against departmental benchmarks and track their goals. Engineers can also explore over 50 interactive "Toolbox Talks", covering key topics like Manual Handling and Trench Safety. In the Auger Store, Engineers can easily order equipment, consumables, and uniforms - all in one place. Our goal is to further develop The Hub to offer our team a more comprehensive view of skills and career progression within the company 💡. #TheAugerSuite #Innovation #ClaimsManagement #ClaimsHandling #WhateverItTakes

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    1,557 followers

    The Auger Awards 2024 🏅 One of the highlights of our annual Christmas Party is celebrating our team's dedication to doing 'whatever it takes' for our customers, clients, colleagues and communities through presenting our Auger Awards. Well done to this year's winners, we couldn't do what we do without you! Joe Murphy Benjamin Doheny Mhairi Miller Sophie Hatherly Jack Breheny Jodie Kay Compton Harry 📸 #Recognition #EmployeeAppreciation #Awards #GoldenShovelAwards #CustomerService #WhateverItTakes

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  • View organization page for Auger, graphic

    1,557 followers

    The Auger Festivities: Engineer Training Day 🎓 We recently brought together our Engineering Workforce from across the country for a day of learning, collaboration and growth. This event featured a number of engaging sessions led by our Leaders and Managers, covering everything from a Company Update and Customer Service Workshop, to Departmental Discussions and specialised training in Compliance, Health & Safety, and Well-being. See below for the highlights captured on the day... 👇🏻 #TrainingDevelopment #Growth #TeamBuilding #WhateverItTakes

  • View organization page for Auger, graphic

    1,557 followers

    Giving back this Christmas... 🎄🤲🏻 This festive season, our team have been busy supporting those in our local community who need it most. We partnered with WEB Merseyside to make Christmas extra special for children and young people by fulfilling their holiday wishes. Through our gift tag initiative, we delivered 50 personalised gifts, spreading festive cheer to those less fortunate. A number of our colleagues also volunteered their time at the local Foodbank, while our HQ team came together to donate a brilliant 684 food items as part of the Foodbank Advent Collection. We're proud of what we've achieved together! 🤝🏻 Liah Pulford Faye Baker Jack Breheny Mike T. #GivingBack #Charity #Community #WhateverItTakes

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