📸 Meet Our Customer Service Rockstars! Proactive problem-solvers by day, customer satisfaction champions always. Heidi Pillay, Praiseworth Gabisa, Oseremen Osehon, Celine Nandlal, Monica Ng'ang'a, Lyndi Coetzee, Stella O., Richmond Okyere, Loice Wafula Thanks for being awesome! 🌟 #CustomerServiceWeek #lifeataza
About us
We are an international fintech offering best-in-class foreign exchange, payments, settlement, and treasury services worldwide. With AZA Finance, your business can move money, exchange currencies, make payments and settle easily across all major African and G20 currencies - instantly.
- Website
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https://bit.ly/3A3ypFa
External link for AZA Finance
- Industry
- Financial Services
- Company size
- 201-500 employees
- Headquarters
- London
- Type
- Privately Held
- Specialties
- FX, Treasury, Cross Border Payments, Mobile Money, Mobile Wallets, Instant Settlement, FCA Regulated, Payments, Last Mile Payments, and EU Regulated
Locations
Employees at AZA Finance
Updates
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AZA Finance reposted this
Head Customer Management CRM @AZA Finance | Driving Customer Satisfaction and Service Excellence | Fintech | Banking
𝐂𝐞𝐥𝐞𝐛𝐫𝐚𝐭𝐢𝐧𝐠 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐢𝐧 𝐅𝐢𝐧𝐭𝐞𝐜𝐡 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 In the fast-paced world of African fintech, where every transaction counts, our customer service team stands as the frontline of trust and reliability. Today, I'm proud to highlight an example of the exceptional service that defines what we do at AZA Finance. A recent testimonial from an NPO director beautifully captures the impact of our team's dedication: "𝑇𝑜𝑑𝑎𝑦 𝐼 𝑑𝑒𝑎𝑙𝑡 𝑤𝑖𝑡ℎ 𝑎 𝑣𝑒𝑟𝑦 𝑝𝑙𝑒𝑎𝑠𝑎𝑛𝑡 𝑙𝑎𝑑𝑦 𝑏𝑦 𝑡ℎ𝑒 𝑛𝑎𝑚𝑒 𝑜𝑓 𝐻𝑒𝑖𝑑𝑖 𝑃𝑖𝑙𝑙𝑎𝑦. 𝑆ℎ𝑒 𝑎𝑛𝑠𝑤𝑒𝑟𝑒𝑑 𝑝𝑟𝑜𝑚𝑝𝑡𝑙𝑦 𝑎𝑛𝑑 𝑖𝑛 𝑎𝑏𝑠𝑜𝑙𝑢𝑡𝑒𝑙𝑦 𝑛𝑜 𝑡𝑖𝑚𝑒 𝑤𝑎𝑠 ℎ𝑒𝑙𝑝𝑓𝑢𝑙 𝑎𝑛𝑑 𝑣𝑒𝑟𝑦 𝑝𝑙𝑒𝑎𝑠𝑎𝑛𝑡, ℎ𝑎𝑑 𝑚𝑒 𝑠𝑜𝑟𝑡𝑒𝑑, 𝑎𝑛𝑑 𝑤𝑎𝑠 𝑎 𝑟𝑒𝑎𝑙 𝑐𝑟𝑒𝑑𝑖𝑡 𝑡𝑜 𝑦𝑜𝑢𝑟 𝑜𝑟𝑔𝑎𝑛𝑖𝑠𝑎𝑡𝑖𝑜𝑛. 𝐺𝑒𝑛𝑒𝑟𝑎𝑙𝑙𝑦, 𝑤𝑒 𝑎𝑟𝑒 𝑞𝑢𝑖𝑐𝑘 𝑡𝑜 𝑐𝑟𝑖𝑡𝑖𝑐𝑖𝑠𝑒 𝑏𝑢𝑡 𝑠𝑙𝑜𝑤 𝑡𝑜 𝑐𝑜𝑚𝑝𝑙𝑖𝑚𝑒𝑛𝑡... 𝑠ℎ𝑒 ℎ𝑎𝑠 𝑠𝑎𝑡𝑖𝑠𝑓𝑖𝑒𝑑 𝑎 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑎𝑛𝑑 𝑟𝑒𝑠𝑡𝑜𝑟𝑒𝑑 ℎ𝑖𝑠 𝑓𝑎𝑖𝑡ℎ 𝑖𝑛 𝑐ℎ𝑎𝑡 𝑙𝑖𝑛𝑒 𝑎𝑠𝑠𝑖𝑠𝑡𝑎𝑛𝑐𝑒." This feedback embodies the core values we strive for: • Prompt and efficient responses • Proactive customer management, averting issues before they happen • Putting the human back into digital support systems :) To Heidi Pillay and every member of our customer service team: Your commitment to excellence doesn't just solve problems—it builds lasting relationships and strengthens our reputation in the competitive fintech landscape. As we navigate the complexities of cross-border payments and cutting-edge financial technologies, remember that your role is crucial. You're not just providing support; you're fostering trust, ensuring compliance, and representing the best of what our company offers. This week, we celebrate you—the heroes who turn challenges into opportunities for customer satisfaction. Your work is a cornerstone of our success, blending technical expertise with genuine care for our clients. To our valued customers: We hear you, we appreciate you, and we remain committed to delivering the highest standard of service in every interaction. #Above&Beyond #AZAFinance #Fintech
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Are you struggling with the complexities of African markets? The AZA Finance web platform is your gateway to seamless cross-border payments across the continent. Find out how: https://bit.ly/3Y26m6m
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Our Inbound Partnerships Lead, Nena Nwachukwu, MBA will be at Moonshot by TechCabal! 🇳🇬 Discover how AZA Finance is driving innovation in cross-border payments across and beyond Africa. 📍 Eko Convention Centre, Lagos, Nigeria 📅 October 9th-10th, 2024 Connect with her if you'll be there! #moonshot2024 #fx #fintech
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Happy Customer Service Week from AZA Finance! 👨🏽💻🤝📞👩🏽💻 This week, we honour our exceptional customer service team and express heartfelt gratitude to our valued customers. Our support team is the cornerstone of AZA Finance's success, expertly guiding customers across the continent. To our customers: Your trust in our fintech solutions drives us to maintain our 99.5% uptime and world-class security standards. Thank you for choosing AZA Finance as your partner in powering the FX behind Africa's trillion-dollar growth. To our CS team: Your dedication in supporting customers and ensuring seamless cross-border transactions is admirable. #CustomerServiceWeek #AZAFinance #lifeataza
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AZA Finance is heading to Dubai for the IAMTN - Payments Network Summit! 🇦🇪 Our Head of Account Management Obiageli Idowu will be representing us at this pivotal event in the remittance industry from October 9-10. Are you attending? Connect with her and discuss how we're reshaping cross-border payments across Africa and beyond! #IAMTNSUMMIT2024 #remittances #payments
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Do you operate a business in Africa that is regularly making cross-border payments across the continent and beyond? Swipe through to discover why paying in your local currency is a game-changer for your international transactions! 👉 Embrace the power of local currency transactions with AZA Finance. Let's chat today. 💬 #FinTech #CrossBorderPayments #Africa
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The Pan-African Payment and Settlement System (PAPSS) is set to transform cross-border transactions in the continent and this piece by The Conversation Africa describes it well. https://bit.ly/4eLrWRR The initiative aligns perfectly with our mission to simplify currency exchange and reduce USD dependency for African businesses. We continue to provide essential FX services for companies navigating multi-currency markets.
Africa’s new online foreign exchange system will enable cross-border payments in local currencies – what you need to know
theconversation.com
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Our CEO Elizabeth Rossiello will be at the EuroFinance International Treasury Management Conference in Copenhagen from October 2nd to 4th this week. Are you attending? We'd love to connect and discuss how we're shaping the future of FX, treasury management and cross-border payments within and with Africa. Connect with Elizabeth or send a message to schedule a meet-up! 🤝
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AZA Finance reposted this
FinTech | Africa | Growth | Expansion | Payments | Partnerships | LinkedIn Influencer | ex Flywire, Flutterwave, MPOWER Financing
B2B Cross-border payments in Sub-Saharan Africa is estimated to be at US $1.5 trillion and Africa is set to maintain its position as the second-fast-growing region, just next to Asia according to the African Development Bank Group Please check out an insightful piece by CEO of AZA Finance Elizabeth Rossiello on how "Cross-border payments are still costing businesses in Africa too much" #africa #fintech #crossborderpayments #africameansbusiness You can read more here: https://lnkd.in/dJYW-Sje Cellulant CNBC Africa