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Caroline and Matt are looking forward to seeing you at the UKCX24 Awards tomorrow night 🍾 As proud sponsors of the Best use of Customer Insight and Feedback, we wish all entrants the best of luck 🍀 Are you going? Drop us a comment below and we'll see you there ✨ #UKCX24 #UKCustomerExperience

📢 Labour’s first 100 days in power: The business community’s verdict 📢 The first 100 days in government is often seen as a critical milestone and sets the tone for the leadership and direction of a new administration. With Sir Keir Starmer hitting this mark on October 11th, we've surveyed 1,200 UK business leaders to gauge their thoughts on the new Labour government’s performance so far. While energy prices, inflation, and tax levels remain top of mind for businesses, the overall sentiment towards Labour’s economic policies remains positive. However, as tax rises loom in the upcoming Budget, can this goodwill last? Check out the full findings in Carl's latest blog and find more on our Business Opinion Omnibus in the comments 👇 #LabourGovernment #UKPolitics #100Days #Economy #TaxPolicy #BusinessCommunity cc Matt C. Caroline Ahmed Lucy Watts Jacqui Banerjee Max Clapham James Bland

This World Mental Health day, we're looking back at some important global insights produced in partnership with BRAND UKRAINE and Alligator Digital last year.   The research provides a valuable snapshot of attitudes towards mental health in different global regions and presents an opportunity to respond.   Better insight can make a better world - let's keep the conversation on Mental Health going. Today and everyday.   Read Jacqui's blog here: https://lnkd.in/ef5dGqFR Get the full eBook via the link in the comments 👇 #WorldMentalHealthDay cc Matt C. Caroline Ahmed Jacqui Banerjee Lucy Watts James Bland James Myring Edward Wheeler Maria B. Gary Lovesee Paul Russell Richard Stevenson Max Willey Tim Barber FMRS Tim Sander Thomas FOLQUÉ Katie Vosper Karen Troubridge Max Clapham Clive Samachetty

🚀 Discover BrandXP 🚀 A new solution to measure and optimise your brand's impact! The result of extensive R+D with colleagues at BVA Doxa and BVA Xsight, BrandXP combines behavioural science and artificial intelligence so that you can: - Find out what people really think about your brand, getting beyond the limitations of rational System 2 Q+A - Break out of siloes and assess the impact of customer experience on brand image - Gauge how well you are adapting to people's changing needs and socio-cultural contexts - Identify which actions you need to take internally or attributes you need to push externally - Model different scenarios and develop action plans to strengthen your brand 🙌 AND BrandXP is fully flexible, meaning that it can be tailored to suit your needs, brand and sector - no rigid and mysterious black boxes here! Contact Edward Wheeler for more! #mrx #brandinsight #besci #AI --- cc Matt C. James Myring James Bland Lucy Watts Matthew Petrie Emma Hall, MPA James Keleher Max Willey Richard Stevenson Kiran Kuttappa-Gold

Blended travel is becoming the new standard, especially for Gen Z and Millennials, who are effortlessly combining business with leisure. With flexible work options on the rise, travellers are looking to make the most of their trips - enjoying destinations while staying productive. Hotels have the opportunity to evolve by creating dynamic, experience-driven spaces that cater to the diverse needs of today’s guests such as ✨ Flexible Workspaces 🏊♀️ Leisure Amenities 💻 Technology Support Read Anubhuti's blog to learn how hotels can tap into this $594 billion market: https://lnkd.in/eiYSSiSv Or reach out to her directly: anubhuti.manglik@bva-bdrc.com #BlendedTravel #Bleisure #HospitalityTrends #WorkLifeBalance

Dynamic pricing: opportunistic or fair? James' latest blog delves into the controversy surrounding dramatic price hikes for Oasis tickets. How do consumer perceptions shift based on these factors: 📣 Demand ❤Emotional connection 💸 Value and how does this compare with the hotel industry’s approach to pricing? You can read more in the comments, or message James directly: james.bland@bva-bdrc.com #DynamicPricing #Oasis

🚀 SMEs at the mid-point of 2024: optimism & challenges ahead Looking towards the election in July, SMEs were largely optimistic. Half of them planning to grow, and two-fifths were set to innovate, bouncing back to pre-pandemic levels! However, within this group of ambitious innovators - from start-ups to larger SMEs - funding remains a challenge. Despite recovering profits and credit balances, rising costs, economic uncertainty, and recruitment issues persist. While demand for finance is low, success in securing funds still favours larger, more experienced SMEs. Understanding the diversity of SMEs - by size, sector, and ambition - is crucial to supporting this vital part of the economy. Read more of the Q2 2024 report in the comments below 👇 #SMEs #BusinessGrowth #Innovation #Finance #UKBusiness Caroline Ahmed Matt C. Carl Phillips Jacqui Banerjee Lucy Watts Karen Troubridge Max Clapham Edward Wheeler

🚨 Is the new government delivering on its promises? 🚨 Following the much-anticipated King’s Speech in July, UK businesses are feeling the pinch. Our latest Business Opinion Omnibus (https://lnkd.in/eqCnmT7T), which surveyed 1,200 financial decision-makers, sheds light on the key concerns. Top business priorities? • Tackling energy prices (34%) • Controlling inflation (33%) • Managing interest rates (26%) Concerns shift depending on business size and sector; larger companies worry about productivity, while small businesses focus on national debt and Brexit. So, did the King’s Speech inspire confidence in the business community? While the reaction is cautiously optimistic, the devil is in the detail. Read the full blog to explore how different sectors responded to key policies and what it means for the UK economy: https://lnkd.in/eHb3_C2M Or message Sayaka for more: sayaka.nohora@bva-bdrc.com #BusinessInsights #UKEconomy #EnergyPrices #Inflation #InterestRates #BusinessConfidence #SurveyResults

In 2023, 32% of #SMEs identified the current economic climate as a significant barrier to future growth, according to our latest SME Finance Monitor Regional report, commissioned by UK Finance. With concerns about inflation, rising costs, and market volatility, UK SMEs are navigating turbulent water and understanding these regional insights is critical for businesses and policymakers alike. Find out more about how SMEs near you are feeling in the comment section below 👇 #UKBusiness #SMEs #EconomicClimate #BusinessGrowth

Want to discover how providers delivering more EPIC customer experiences have the power to significantly elevate their CX from competitors? Join us tomorrow for the first of our webinar series: 'Emotional currency – why emotions matter in banking' and discover how emotions drive customer experience and which organisations excel at this. There's more to come too. ✔ 24/9: Duty calls – are banks meeting the mark on Consumer Duty? 💚 01/10: Sensitive matters – how vulnerable customers experience Financial Services Have you signed up, yet? https://lnkd.in/gmR2yBeY #CustomerExperience #CX #Banking