Cambridge Service Alliance

Exclusive Webinar: AI Applications in Service Experience. Discover how AI is transforming customer service, marketing, and sales in our exclusive webinar with Prof. Mohamed Zaki, in collaboration with GoLearning powered by e& UAE. Learn AI-driven strategies to enhance customer experiences, optimize business performance, and drive growth in today’s digital landscape. Register Now: https://bit.ly/42tSfJD Cambridge Service Alliance #AIinService #CustomerExperience #MarketingAI #SalesOptimization #DigitalTransformation #BusinessGrowth #GoLearning #KnowledgeGroup ندوة حصرية: تطبيقات الذكاء الاصطناعي لتحسين تجربة الخدمة. اكتشف كيف يُحدث الذكاء الاصطناعي تحولًا في خدمة المتعاملين، التسويق، والمبيعات في ندوتنا الحصرية مع البروفيسور محمد زكي، بالتعاون مع GoLearning. تعرّف على استراتيجيات الذكاء الاصطناعي لتعزيز تجربة المتعاملين، تحسين الأداء التجاري، ودفع النمو في العصر الرقمي. سجّل الآن: https://bit.ly/3WElk1i

🎉 Happy New Year to You All!! 🎉 Looking for a new challenge..... COURSE AVAILABLE - Data-Driven Design for Customer Experience (CX) ENROL DEADLINE: 27th January 2025 This course is run with University of Cambridge Online Duration: 8 Weeks (3rd February 2025 - 30th March 2025) Commitment: 6-8 hours per week Price: £2,200 Study Mode: Tutor Guided Cert of Achivement: Evidence your learning with a Certificate of Achievement from the University of Cambridge on successful completion. Course overview: Customer experience (CX) has evolved exponentially over the last decade as we enter a new era of the experience economy and these changes aren’t expected to slow. To keep pace with rapid developments and new opportunities, organisations must develop a comprehensive framework that connects digital, physical and social channels to offer a seamless omnichannel customer experience. This course will equip you with various step-by-step practical frameworks and methods to develop new customer experiences for your organisation as well as give you the ability to implement them consistently across all channels. You will explore different technologies and industry examples, such as the use of AI and digital twin services, and learn how your organisation can go beyond traditional tools by embracing new thinking around customer interactions (including human-human, human-digital and human-ecosystem) to create highly personalised, consistent and integrated experiences. You will also learn how to use data from different systems and service encounters to your advantage and develop new business models using data as a critical resource to drive new revenue streams. https://lnkd.in/eB-6NFWN

The Department of Industrial Engineering and Economics (IEE) at Institute of Science Tokyo (Science Tokyo) 東京科学大学 was honored to host Prof. Mohamed Zaki for a special seminar on AI Applications in Service Experience 🤖 The session provided valuable insights for both faculty members and students, showcasing the transformative potential of AI in reshaping service management practices. A heartfelt thank you to dearest Prof. Zaki for sharing his expertise and inspiring all of us! We eagerly look forward to welcoming you back in the future ✨

It was an pleasure to be invited to teach #Digital #services and #Data-Driven #Customer #Experience #Transformation to an outstanding MBA cohort from diverse industries in Japan, including #Amazon and #Pivotal at the @Japan Advanced Institute of Science and Technology (JAIST), Japan. Many thanks to Professor @Kunio Shirahada for the invitation! Great discussions on the future of #digital #services in #Japan Cambridge Service Alliance

🌟 Exciting Milestone Achieved! 🌟 I’m thrilled to share that my PhD has been formally approved at the University of Cambridge! 🎓 This journey has been one of profound learning, exploration, and perseverance and I am deeply grateful for the support and guidance of my supervisors, colleagues, and loved ones along the way. My thesis, titled Achieving excellence in managing customer experience – An exploration of smaller details that make a difference, delves into the nuances of operationalising Customer Experience (CX) management. The frameworks, tools and resources from this contribution have helped create a methodology to operationalise customer experience management (CXM) and transform organisations with customer experience-centricity by integrating their business and digital capabilities. 📚 For those interested and have the patience to read (the ones in the picture read every word minutely 🙂 and truly grateful to them) ... you can find the open access version of the thesis here:  Jha, G. (2024). Achieving excellence in managing customer experience - An exploration of smaller details that make a difference [Apollo - University of Cambridge Repository]. https://lnkd.in/eJwYS2RM As I take this next step, I’m excited to apply these insights to real-world challenges and collaborate with academics and professionals passionate about CX and its management! 🚀 Thank you to everyone who has been a part of this incredible journey! 🙏 #PhD #CustomerExperience #CX-Centricity #Excellence #Gratitude University of Cambridge Cambridge Service Alliance

At the recent Cambridge Service Alliance's Industry Day, HCLTech joined top industry and research leaders to explore how #AI and #GenAI are transforming customer service. - Jan H. Blümel explored AI-driven personalization - Gautam Jha revealed how to build CX-centric strategies for holistic customer experience - Helen Z. focused on using GenAI to optimize service experience design - Abhimanyu Kanwar shared how manufacturing organizations can enhance customer service with LLMs and RAG systems Read the article to explore the key takeaways from the day on how to unlock the power of AI and GenAI to deliver exceptional customer and user experiences, while driving long-term, sustainable growth: https://lnkd.in/eiyNSPGM #HCLTechUK