Correla

Correla will be exhibiting at the Energy Innovation Summit on the 29th and 30th of October! Join us at Stand C4 to discover how we're helping customers navigate the complexities of the energy market, accelerating industry innovation, and paving the way to a net-zero future. Our Elevate team will also be on hand to discuss how we are partnering with energy market scale-ups such as Electron, sharing our expertise, profile, and reach to support and enable innovative tech businesses to drive sustainable growth. “The flexibility industry we operate in is at an inflection point, and unlocking scale requires a best-of-breed approach to technology and service. This is exactly what Correla are bringing to the partnership, with a proven track record of providing extremely high levels of service for critical national infrastructure in the GB energy market.” Chris Broadhurst, Chief Commercial Officer, Electron Register today: https://bit.ly/3Nuvht2 #EnergyInnovationSummit #NetZeroFuture #EnergyInnovation #Correla #Sustainability #Innovation

Following on from the recent publication of our latest Institute of Customer Service (ICS) scores as part of National Customer Service Week, we are thrilled to announce that Correla has once again been reaccredited with the ServiceMark standard. This recognition demonstrates our continued commitment to providing the highest levels of customer experience. ServiceMark is a national standard that independently recognises an organisation's commitment to high-quality customer service and for continually maintaining these high standards as part of a long-term strategy. It assesses customer satisfaction and employee engagement to help businesses understand the effectiveness of their customer satisfaction (CSAT) strategies. The accreditation provides businesses with the opportunity to demonstrate their excellence in CSAT both internally and externally. At Correla, customer satisfaction is at the heart of everything we do and this reaccreditation is a testament to our dedicated team and the trust we’ve built with clients across the energy industry. We’re proud to be continually raising the bar on customer service excellence. To read more about our ServiceMark accreditation click here: https://lnkd.in/eRTM-Yas #CustomerExperience #ServiceExcellence #EnergyTech #ClientSuccess #OperationalExcellence

At Correla, we are passionate about our people and delivering exceptional customer satisfaction (CSAT). We understand that great leadership is more than just guiding a team, it’s about inspiring, empowering, and fostering an environment that enables every team member to thrive, ensuring our customers receive the best experience possible. As part of National Customer Service Week, our Correla Management Team has shared how they believe leadership supports the delivery of excellent CSAT. #leadership #ncsw2024 #customerservice #customersatisfaction #poweringchange Institute of Customer Service

Our PHEX North stand is open! Come visit us today or tomorrow at stand 33 and discover our cutting-edge heat pump software designed to streamline installations and save you time. Whether you're a professional installer or looking to make the transition, our team is ready to show you how our solution can transform your ways of working and improve your customer’s journey. #PHEXNorth #HeatPumps #energyefficiency #innovation #cleantech

2 Days to Go! Book your place NOW!   In our latest webinar, Scaling Up for Success: Mastering the Create, Sell, Serve Model and the Power to Serve, we'll share how to optimise customer engagement and service delivery, attract new business, and scale more efficiently. We’ll also share how we've supported companies like Electron in turning their service into a competitive advantage. “The flexibility industry we operate in is at an inflection point, and unlocking scale requires a best-of-breed approach to technology and service. This is exactly what Correla are bringing to the partnership, with a proven track record of providing extremely high levels of service for critical national infrastructure in the GB energy market.” Chris Broadhurst, Chief Commercial Officer, Electron Register here: https://lnkd.in/eSuWA72W   📅 10th October 🕔 12.30 – 13.30   #businesstips #customerserviceexcellence #growthstrategy #growyourbusiness Energy Systems Catapult

To mark the start of National Customer Service Week, we’re delighted to publish our most recent set of scores recognised by the Institute of Customer Service (ICS). Our customer promise contains a commitment to increase the satisfaction of our clients' end-customers. This commitment is something we take incredibly seriously, so much so that we’ll often commit to embedding this into our contracts and partner with the ICS to independently measure our performance each year. We’re delighted that our recent scores continue to not only demonstrate significant year-on-year improvements across all key areas, but also highlight how Correla’s approach to customer satisfaction is yielding results which buck the trends being observed across the UK and closely associated sectors. You can access and read the full report here: https://lnkd.in/ed7UfKDq We recognise our people are vital in our ongoing commitment to deliver exceptional customer service. Keep an eye out later this week for news on how we are continuing to invest in this area. #ncsw2024 #customerservice #customerexperience #poweringchange #serviceexcellence #cx #energy

The launch of our new heat pump software is getting closer! We’ll be at PHEX North on 9th-10th October offering exclusive access to visitors to trial our launch features. Get your free tickets here: https://lnkd.in/etC2bMiM #heatpumps #events #greenenergy #renewables #energy #greentech

Stuck in the weeds? 👇   Do you spend more time managing day-to-day operations than driving innovation and growth? Join our latest webinar aimed at scaling up organisations across the energy and utility sectors.   Unlock the full potential of your business with the Create, Sell, Serve model! In our upcoming webinar with Energy Systems Catapult on the 10th of October at 12.30 – 13.30, we will look at how leveraging partnerships could help remove some of the day-to-day operational distractions and allow you to focus on vital activities such as developing innovative products and selling.   We'll discuss how exploring different options for "Serve" can be a game-changer in scaling your business.   Sign up now to unlock ideas on how to elevate your business: https://lnkd.in/ew2kzA7M   #webinar #customerexperience #operationalefficiency #growthstrategy

In celebration of National Inclusion Week, Correla is thrilled to introduce the Hidden Disability Sunflower Scheme. Did you know that globally, 1 in 6 people live with a disability? Astonishingly, up to 80% of these individuals have a non-visible disability, amounting to over 1 billion people worldwide. This voluntary scheme offers a simple yet powerful way to communicate that you have a hidden disability. By wearing the Sunflower, you signal to others that you might need a bit more help, understanding, or simply some extra time. Correla is excited to provide a range of sunflower products for our people who choose to participate, along with items for supporters within our organisation who want to show their solidarity! For more info on the scheme you can visit: https://bit.ly/3ZGU58v #HiddenDisabilities #SunflowerScheme #InclusionMatters #SupportAndUnderstand

We're proud to announce that Correla has been named finalists in not one, but THREE categories at the prestigious Engage Awards! - Overall Customer Experience Excellence - Organisational Culture - Best Employee Wellbeing Strategy These nominations highlight our commitment to creating exceptional customer experiences and building a work environment where our people can thrive. Curious about how we're setting the standard in customer experience and employee wellbeing? Read the full article to learn more about what these nominations mean to us and how we’re making an impact: https://bit.ly/4gwojkM #CustomerExperience #EmployeeWellbeing #OrganisationalCulture #EngageAwards #Leadership #Teamwork