Criterion Adjusters

Storm Éowyn is the fifth storm already of the 2024/2025 cycle, which runs from early September to late August each year.   Northern Ireland and Scotland’s central belt were significantly impacted with gusts reported of well over 81mph. Our team have been busy supporting clients and their policyholders in Scotland. Despite hectic schedules, there was still time for loss adjuster, Eilidh McCallum Cert CILA, BDMA, PMICS, to capture a quick photo of the breathtaking view of Edinburgh Castle.   For assistance, please contact us at claims@criterionadjusters.com

Our managing director Helena Evans ACILA FUEDI - ELAE FIFAA spoke with Mia Wallace from Insurance Business UK about how damage from recent flooding is impacting high-net-worth insurance customers – and how the insurance industry can step up to support them. For example, a core challenge in supporting HNW clients during these incidents is that of finding accommodation for any customer during a localised surge event. With HNW individuals, Helena told Insurance Business, the challenge will be finding a property of the same size and standard in the same area, that is available to rent. These challenges require a deep understanding of the unique needs of HNW clients. ➡️ Read the full article here  https://lnkd.in/gpU9SRzh

Visiting Jersey, Mallorca and fire damage at a 16th Century property in Bedfordshire. It’s all in a week’s work for Stuart Dean, associate director at Criterion Adjusters. Stuart shares his hectic and varied schedule with Insurance Post. It’s a role that in this one week alone sees him liaising with conservation offices, drone operators, forensic specialists, surveyors, structural engineers, restoration experts, scaffolders, kitchen fitters and most importantly: policyholders. “Having an empathetic approach with the policyholder is so important. While you can’t immediately make things better, understanding what they have just been through and giving them your time to just listen is key. "I spent several hours on site, but left hoping that I had helped answer any of the policyholders’ immediate worries and minimised where I could, the stress they were clearly feeling.” Read the article in full here https://lnkd.in/eYRkG2Ja

Criterion were delighted to be invited to participate in a panel discussion at the Insurance Age HNW forum.   Sean Fitzgerald our Technical and Quality Manager joined Jonathan Swift, Grace Best-Devereux and Claire Welford ACII ACILA to discuss 'Tackling underinsurance in high net worth: spotting and mitigating the biggest gaps in coverage and how can we protect clients?' Key discussion areas: 🗣️ The benefits of obtaining valuations whereby Insurers as a result could offer rebuilding costs guarantees and extended cover for specified items beyond the sum insured to deal with fast-appreciating items such as high-end watches fuelled by limited supply. 🗣️ Past challenges, Covid and Brexit and future challenges including availability of labour and materials and possible effects of the government’s plans for rapid expansion of house building programme, wars and conflicts.   Key takeaways from the session:   ➡️ Valuations need to be obtained from the appropriate professional to ensure sums insured are correctly set and importance of reviewing at regular intervals. ➡️ A general surveyor may not be appropriate for listed and heritage properties. ➡️ Understand what the policy covers, e.g. for Buildings cover the sum insured should not just cover the home but outbuildings, driveways, walls, fences, gates, tennis courts and swimming pools which can be overlooked. ➡️Accurately reflect the value of fixtures and fittings and home automation. Our specialist surveying division, Criterion Surveyors Ltd offers expertise in rebuilding cost assessments for the HNW market. One of our knowledgeable team members would be happy to explain how.   #insurance #HNW #HNWi #lossadjuster #claimsadjuster #insuranceclaims

Congratulations to our managing director, Helena Evans ACILA FUEDI - ELAE FIFAA on winning the prestigious Claims Professional of the Year category at the Women In Insurance Awards. Helena continues to push our industry forward as the very first female MD of Criterion Adjusters, and past president of The Chartered Institute of Loss Adjusters. Her team applies a unique human touch to ultra-challenging and complex HNW, fine art and HNW real estate claims. Judges of the Women in Insurance Awards commended Helena for "opening up the world of adjusting to women and making a real difference". Judges also commented on Helena's passion for "bringing the human touch to claims" and for "ensuring clients get an exceptional service".  Congratulations to all award winners! #WIIAwards #lossadjuster #hnwi #insuranceclaims

It’s been a whirlwind week in the life of a High Net Worth Loss Adjuster at Criterion! We visited a major loss in Jersey on Wednesday, followed by a UHNW claim in beautiful Mallorca on Friday. ✈️✨ Every day brings new challenges and opportunities, reminding us that no two cases are alike. Here’s to staying adaptable and making a difference for our clients, no matter where the journey takes us! #claimsadjuster #HNW #claimsmanagement

Congratulations Damon Reeve on presenting recently at The Chartered Institute of Loss Adjusters ( CILA ) Emerging Talent conference. Damon spoke at the event as the UK representative for Young FUEDI - the European Federation of Loss Adjusting Experts, an organisation comprising fifteen national loss adjusting associations, each representing loss adjusting experts in their own countries. Damon joined Criterion in 2021 and is now a Senior Loss Adjuster dealing with high-value property and major losses. He is an emerging talent within Criterion. His speech at CILA promoted loss adjusting as a career. It is refreshing to hear the passion, enthusiasm and drive of new talent in our industry. #HNW #claimsadjuster #insurance #lossadjuster

Our managing director Helena Evans ACILA FUEDI - ELAE FIFAA, shares her insights on luxury sustainability and how nostalgia is transforming consumer preferences. Discover how these trends are impacting the high-net-worth (HNW) insurance market in this thought-provoking piece by Mia Wallace at Insurance Business. Read the article here: https://lnkd.in/eaywVv8n Criterion’s team of expert adjusters provide a specialist claims service dedicated to the High Net Worth, fine art and antiques markets as well as complex residential and commercial real-estate claims. #insurance #claimsmanagement #HNW

Congratulations Matthew West-Robinson Matthew West-Robinson Dip CII ACILA joined our team almost a year ago to the day. Having successfully passed his final exam, he is now an Associate of The Chartered Institute of Loss Adjusters (CILA). The CILA Associate qualification is the gold standard in claims. It denotes that Matthew has both the depth and the breadth of knowledge coupled with proven practical experience in the successful handling of claims. Becoming an Associate of the CILA is a significant achievement and enables Matthew to describe himself as a Chartered Loss Adjuster. Congratulations. #lossadjuster #claimsmanagement #hnwi

Last week we hosted a selection of clients at the Eye of the Collector exhibition for a private tour. The morning provided the perfect backdrop to celebrate long-standing partnerships and our shared goals of ensuring clients receive exceptionally high-quality service. Held in the stunning 1859 Grade II listed Garrison Chapel at the Chelsea Barracks, Eye of the Collector is a unique fair offering a curated presentation of art and collectible design in dialogue with beautiful architectural surroundings. Summing up the event our Managing Director Helena Evans ACILA FUEDI - ELAE FIFAA said: “Art gets people talking and business conversations naturally turn to more personal ones. Eye of the Collector was the perfect setting for anyone working with High Net Worth and Ultra High Net Worth individuals like we do”. --- Criterion is the adjusting arm of Charles Taylor, specialising in the assessment and resolution of claims for wealthy individuals and high-end property. Reach out to our experts for more insight into claims management. #hnw #hnwi #claimsmanagement #adjusting