Field Service News by Copperberg

It feels like both two minutes and a lifetime ago since we launched Field Service News. Such is the way of things when you are driven by passion to build and develop something you believe in. This year, we celebrate what an amazing—epic—decade it has been of contributing to the field service sector. We're incredibly proud of our journey so far from very, very humble beginnings to leading some of the industry's most important discussions across the world. But perhaps most important of all, we've made lots of good friends. Including, of course, our new colleagues at Copperberg, whom we have worked alongside in a non-official capacity pretty much since we began this incredible journey. Now, having made that partnership official as FSN becomes part of the Copperberg family, the next chapter of the FSN story continues. So we invite you to join us as we celebrate our 10 incredible years. Let's go down memory lane and reflect on the highlights (and maybe even some lowlights! 🙂) that compose the pages of the FSN history. But most of all, we invite you to stay along with us as we continue to evolve and produce something of value for an industry sector that really plays a critical role in keeping the world turning every single day. Cheers to 10 years and beyond! 🥂 #FSN10 #fieldservice #fieldserviceexcellence #serviceexcellence

🔍 How do you pinpoint inefficiencies in your service process? According to Coresystems AG CEO Jean-Thomas Célette at the #FieldServiceForum, it starts with three critical steps: 1️⃣ Listen to customer feedback—understand their complaints and get to the root cause. 2️⃣ Measure performance with KPIs to track organizational efficiency. 3️⃣ Continuously identify and improve processes. These takeaways stemmed from JT’s roundtable discussions with industry peers. Discover more insights from his interview below 👇 and explore the rest of our post-event coverage: https://bit.ly/fs24ahjc #fieldservice #serviceexcellence #servitization #manufacturing #workforceplanning #IoT #AI #predictivemaintenance #aftermarketindustry #fieldservicemanagement

𝘼𝙙𝙤𝙥𝙩. 𝘼𝙡𝙞𝙜𝙣. 𝘼𝙙𝙖𝙥𝙩.💡These three words hold the key for any field service organization aiming to thrive in today's market and the future. We gleaned this critical insight during our #FieldServiceForum interview with Michael Berkowsky from Evora IT Solutions, in which he explained why service businesses must adjust quickly to shifting customer expectations and technological developments. Watch the full interview below 👇 to hear more from Michael. Plus, don't miss the rest of our post-event coverage here: https://bit.ly/fs24ahmb #fieldservice #serviceexcellence #servitization #manufacturing #workforceplanning #IoT #AI #predictivemaintenance #aftermarketindustry #fieldservicemanagement

🔌 From zero connected devices to 750,000 in just eight years—that's the incredible transformation Viessmann Climate Solutions has achieved, as shared by Maaz Aslam Khan at the #FieldServiceForum. We explored this transformation further in our post-event conversation with him... "In the Residential Heating business, connectivity wasn't initially seen as a value proposition," Maaz revealed, discussing the challenges they faced early on. Over the past eight years, Maaz and his team have developed a robust digital tool ecosystem that empowers installation partners and end customers to fully leverage connectivity. This approach has set Viessmann apart in a fiercely competitive market, proving that a customer-centric approach in digitalizing the service journey is critical to standing out. For more inspiration, watch the video below. Explore the rest of our post-event interviews here: https://bit.ly/fs24ahmk #fieldservice #serviceexcellence #servitization #manufacturing #workforceplanning #IoT #AI #predictivemaintenance #aftermarketindustry #fieldservicemanagement

It is a simple statement of fact that a solution provider with deep market knowledge of the sector they serve will bring with them a much more sophisticated understanding of the industry's current landscape and can work alongside you to predict the seismic shifts that may affect service delivery. When seeking solution providers who can become truly effective partners, market knowledge represents a comprehensive awareness of the industry's fluctuations, customer needs, technological trends, and the competitive landscape. This knowledge can and should encompass an understanding of regulatory changes, market conditions, and the innovation trajectories of both service strategies and the technologies required to make them effective.    In our new article, we'll discuss why today's field service organisations require more than just software; they need a genuine partner who is well-versed in the intricacies of both the processes of operations of the field service sector. 👉 https://bit.ly/46oH5FP #fieldservice #fsmtechnology #fsm #digitaltransformation #serviceexcellence

🫨Shockwave at the #FieldServiceForum! TOMRA’s Clinten van der Merwe shared his organization's bold service vision: by 2035, TOMRA aims to be 100% remote. Serviceability, bridging the skills gap, and adopting to different technologies while ensuring sustainability form the context through which this strategy was shaped. Clinten also highlighted how by realizing this aim, TOMRA will be able to: 1️⃣ provide their customers with more real-time predictability on their equipment 2️⃣ help its engineers to have more flexible working hours Watch the full interview below 👇 to hear more from Clinten and explore how TOMRA is leading the way in service transformation. Dive into more post-event insights here: https://bit.ly/fs24ahcm #fieldservice #serviceexcellence #servitization #manufacturing #workforceplanning #IoT #AI #predictivemaintenance #aftermarketindustry #fieldservicemanagement

🗝️ "Row in the same direction" - SightCall's Hans Göttlinger used this phrase to describe how important it is to take people along the organization and have strong communication in order for service organizations to accelerate change. After a great day of conversations at the recent #FieldServiceForum, we spoke with Hans about his key takeaways. He summarized what he learned from the roundtable discussions: "There is always a lot of technological noise as a reason for not changing. At the end of the day, it's actually people and acceptance. It's the willingness of the organization to change, and the organization consists of people, so the key to success is people." Watch the full interview below 👇 to hear more from Hans. Explore the rest of our post-event interviews here: https://bit.ly/fs24ahhg #fieldservice #serviceexcellence #servitization #manufacturing #workforceplanning #IoT #AI #predictivemaintenance #aftermarketindustry #fieldservicemanagement

Amongst the complexity of field service operations, a solutions provider’s strategic vision can serve as the golden thread that allows us to find our path through the maze of constant innovation to genuine long-term industry success. As any seasoned field service leader will attest, strategic vision in our sector is about more than simply keeping pace with trends; it’s about anticipating and shaping the future of field service excellence – both in terms of processes, operations, and our people. In our new article, we'll explore the critical criteria you should be looking at when searching for the best partner for your service business. 👉 https://bit.ly/46tjNPo #fieldservice #fieldservicemanagement #fsmtechnology #fsm #digitaltransformation #serviceexcellence

"AI for the sake of AI doesn't make sense," underscores Jeff Nieze from Baxter Planning during our interview with him at the recent #FieldServiceForum event. Jeff shared key insights from the roundtable discussion he facilitated with Andreas Grundsell, highlighting that AI should support specific outcomes. "What problem are you solving? What's the value you're driving? Then, work on the right solution." Watch the full interview below 👇 to hear more from Jeff. Explore the rest of our #FieldServiceForum After Hours coverage here: https://bit.ly/fs24ahjn #fieldservice #serviceexcellence #servitization #manufacturing #workforceplanning #IoT #AI #predictivemaintenance #aftermarketindustry #fieldservicemanagement

📌 Remember to PIN THIS for the next time you choose a solution provider in #fieldservicemanagement: When selecting a solution partner, keep in mind that they are not just there to offer tools. They are there to provide you with vision, strategy, and guidance. Their reward for doing so is sustained contracts that lead to long-term success for both companies. Read more at https://bit.ly/46oH5FP #fieldservice #fsmtechnology #fsm #digitaltransformation #serviceexcellence