Field Service

Your technicians' time is extremely valuable. As the weather gets hotter, that means the busy season is approaching. With an increase in demand for repair requests or big projects, freeing up their time from busy work becomes much more important, which will lead to improved productivity, increased satisfaction from both the technicians and customers. And so ServiceTrade put out great article showing how you can free your technicians from busy work. Have a read! https://lnkd.in/erJUrGkf #FieldServiceEurope #customerservice #techsolutions #serviceoperations #workforcesolutions

Being a first mover can offer significant competitive advantages, but it also carries inherent risks. Field Service Europe's program will delve into the strategic considerations leaders must weigh when deciding to be early adopters of new technologies and approaches - https://bit.ly/3RBJLtQ   Learn from Jean-Claude Jobard from Marmon Foodservice Technologies, Tanjef Szellas from Leica Microsystems, Alexander Dux (he/him/his) from Hach, and Baxter Planning 💡   This ‘First Mover Risk and Rewards’ Panel will cover:   ➡ The potential rewards of first-mover initiatives, such as market leadership, brand differentiation, and innovation momentum.   ➡ The risks associated with rapid investments, including financial exposure, technology integration challenges, and market volatility.   ➡ Case studies of successful and unsuccessful first-mover strategies in various industries, with a focus on actionable insights.   ➡ Best practices for assessing when and where to invest quickly to stay ahead of the competition.   ➡ Strategies for managing long-term expectations and sustaining digital transformation efforts to ensure ongoing success and adaptability.   Walk away with a nuanced understanding of the first mover dilemma, equipped with practical tools and frameworks to make informed investment decisions. For more on this year's program: https://bit.ly/3RBJLtQ #FieldService #FieldServiceEurope #ServiceandSuccess

Ready to revolutionize your field service operations? Join us at Field Service East for the opportunity to learn from the industry leaders who are doing just that. Meet Eric Porter, VP of Centralized Services at Ricoh USA, Inc. Eric brings over 20 years of Service Delivery expertise. Certified in Green Belt and ITIL, he has led global service desks and operations across multiple functions, driving customer experience and revenue growth. In his session, "Leveraging Field Service Through AI, Automation, and Remote Connectivity," you'll discover how AI, automation, and remote connectivity are transforming field services. Key topics include: - Data-driven decision making - NLP/LLM based Chatbots - Governance and human feedback loop with LLM - Automation in Field Service - Enhancing workforce efficiency Don’t miss Eric’s insights on optimizing workflows and enhancing service quality. Learn more about Field Service East here: https://bit.ly/3wQmXyQ  #FieldServiceEast #AI #Automation #ServiceDelivery

I'm also excited to be a panelist at the Field Service East 2024 conference, discussing "Build vs Buy: Creating Systems to Support Your Organization and Evaluating In-House and Third-Party Partners". Join me on August 14th at 10:25am at the conference as we explore strategies for optimizing service systems and making crucial build vs buy decisions. I'm thrilled to share insights alongside other industry experts. Looking forward to insightful discussions and networking opportunities! See you there. 🚀  #FieldService #PanelSpeaker #ServiceSystems #BuildVsBuy

Managing your technicians' schedules can be tricky. Unexpected events will happen, which can throw off the rest of their schedules. And that'll eventually lead you down a road of inefficiency, customer dissatisfaction, stress, and inflexibility. So how can you optimize their schedules so that you can properly address the unexpected while getting the scheduled work done in a timely manner? This is where Nomadia's tips come in. Check them out! https://lnkd.in/egFMXBhS #FieldServiceEurope #customerexperience #serviceoperations #techsolutions #workforcesolutions

Are work problems holding you back? It’s time to gain independence and find lasting solutions at Field Service East. Join us this August 13-15th at the JW Marriott Orlando Bonnet Creek Resort & Spa, FL, and gain insights from 60+ expert service organization speakers who have conquered the same hurdles you face. Learn from their experiences and get the tools you need to revolutionize your service strategy. Not only that, with 400+ executives in attendance, you are guaranteed to make new connections, network with the brightest minds in the industry, and return to the office with actionable insights. Take the first step in gaining your independence from work problems: https://bit.ly/3wQmXyQ #FieldServiceEast #WorkIndependence #ProblemSolving #IndustryLeaders #ServiceStrategy #FourthofJuly

Field Service Europe is all about addressing the most pressing challenges and exciting advancements in the industry. This year's newly released full agenda is packed with insights and strategies to help you navigate and thrive amidst the industry's evolving landscape. What's New at the Event? ➡ Societal Challenges: As a new era of professionals enters the market, we’ll explore strategies for attracting and retaining top talent. ➡ Logistic Challenges: The ongoing conflicts in the Middle East and Ukraine, as well as disruptions like those from the Suez Canal, have significantly impacted supply chains. Learn how to adapt and overcome these hurdles. ➡ Technological Challenges: Discover how to bridge the digitalization gap between Europe and the US, leveraging new technologies to enhance efficiency and competitiveness. ➡ 1:1 Meetings: Shake hands with your next business partner and get immediately implementable solutions for your business. ➡ Generative AI: Learn about AI you can use today for an easier tomorrow. Download the full agenda today: https://bit.ly/3RBJLtQ #FieldService #FieldServiceEurope #ServiceandSuccess

First Time Fix Rate: The percentage of time a field service worker is able to complete their job on the first attempt. It's a crucial metric for service organizations to focus on in order to keep their customers happy, increase customer retention, and save time from return visits. They say the top-performing organizations have a First Time Fix Rate of 88% and above. Striving to get your company to the same level? Gemvision shared 5 different ways you can improve your First Time Fix Rate: https://lnkd.in/gjqrEwaY #FieldServiceEurope #FieldService #AugmentedReality #Innovation #OperationsExcellence

Are you a senior manager passionate about professional development and leadership excellence? Then the Leadership Development Networking Group at Field Service East is a must-attend session that's designed just for you! Why you should attend: - Personal Growth: Learn to become a more influential leader in today’s fast-paced service landscape. - Modern Leadership Skills: Gain practical insights you can use in your daily work. - Comprehensive Skill Building: Equip yourself with the tools to handle any situation. - Mentorship & Networking: Connect with industry leaders and exchange valuable ideas. - Stay Ahead: Discover innovative strategies to keep your leadership style cutting-edge. - Versatile Leadership: Learn how to lead effectively across different service sectors. - Supportive Community: Build lasting relationships with future leaders. Don’t Miss Out: Seats are limited, so RSVP and secure your spot! Learn more about Field Service East here: https://bit.ly/3wQmXyQ #FieldServiceEast #servicestrategy #serviceinnovation #networkinggroups

At this point, it's no secret that the field service industry is facing challenges of an aging workforce and skill shortages. These challenges have led to consequences like increased labor costs, missed business opportunities, lower productivity, and more. But this is where AI can come into play and bridge the gap between what the industry needs and what the newer workforce can provide. Joe Biron wrote an InSkill blog showing 5 ways AI can address this: https://lnkd.in/gvAvPzEd #fieldservice #artificialintelligence #workforcesolutions #solutionprovider #innovation