Future of Field Service

🔎Sticking to the status quo might seem safe, but is it truly the best strategy for long-term success? In this week's UNSCRIPTED Podcast, Sarah reflects on her experience at the recent Field Service East event, where the dangers of complacency were explored. While a strong legacy and happy customers are valuable assets, there’s always the risk of disruption if we don’t proactively seek out opportunities for innovation and growth. The real challenge lies in maintaining what works while simultaneously embracing new ideas that can drive us forward. Don’t get left behind—let’s push boundaries and stay ahead of the curve! Listen to the full episode now: https://loom.ly/GpS24BM #Innovation #ChangeManagement #Leadership #FieldService #BusinessGrowth

🌐Digital transformation isn’t just a buzzword; it’s an ongoing journey. In this weeks UNSCRIPTED Podcast Sarah reviews her time spent at the recent Field Service East event. Sarah explored how organizations are moving from paper-based processes to fully integrated, data-driven operations. This journey, often described as servitization, is redefining how businesses operate, offering new ways to deliver value through intelligent, AI-driven solutions. It’s not just about replacing old systems; it’s about unlocking new potential and driving innovation across the board. The future of service is here—are you ready to embrace it? Listen to the full episode here: https://loom.ly/GpS24BM #DigitalTransformation #Servitization #Innovation #FieldService

In today’s fast-paced service environment, the connection between customer experience and employee experience has never been more crucial. In our latest UNSCRIPTED Podcast episode Sarah Nicastro discusses take-aways from the recent Field Service East event. Sarah emphasized how leading organizations are evolving their approach to technology—not just to drive efficiency, but to enhance employee satisfaction. After all, happy employees are the cornerstone of exceptional customer service. By aligning our focus on both, we create a win-win scenario that drives growth and strengthens relationships. Let's not just talk about customer-centricity; let's live it by investing in our teams! Listen to the full episode now: https://loom.ly/GpS24BM #CustomerCentricity #EmployeeExperience #CustomerExperience #Leadership

🚀 Strategic Thinking for Field Service Success 🚀 In our recent podcast episode, Sarah Nicastro explored the strategic side of field service management with Daniel Trabel, Director of Field Service EMEA, Thermo Fisher Scientific. We discussed how Thermo Fisher is adapting its business strategy to meet the growing demands of the field service sector, including the consolidation of service functions and the integration of digital and field roles. Daniel provided valuable insights into how a well-aligned business strategy can drive growth, enhance service delivery, and keep your organization ahead of the curve. If you’re focused on strategic planning in field service, this episode is a must-hear! 🎧 Don’t miss out on the full discussion: https://loom.ly/pnPbquY #BusinessStrategy #FieldService #Leadership #Growth #Podcast

🌟 Unlock the Key to a Successful Customer-First Strategy! 🌟 In today’s rapidly evolving business landscape, focusing solely on customer satisfaction isn't enough. The critical, yet often overlooked element? Employee Experience (EX). At the recent Field Service East event, Sarah Nicastro discussed how prioritizing EX can transform your business. Engaged and empowered employees don't just perform better—they drive innovation and deliver exceptional customer experiences. By leveraging technology to enhance EX, companies can create a win-win for both employees and customers. Curious about how to integrate EX into your customer-first strategy? 👉 Read the full blog here and learn how to take your business to the next level: https://loom.ly/kIb1RuM #CustomerExperience #EmployeeExperience #EX #CX #BusinessStrategy #Innovation #FieldService #Technology #Leadership #EmployeeEngagement

🌟 Stand Out 50 Awards Update! 🌟 We’ve received some truly incredible nominations for the Stand Out 50 Awards, and we are beyond impressed by the caliber of leaders who were submitted. The passion, innovation, and dedication displayed by these nominees is truly inspiring. Our judges are now deep in deliberation, and let’s just say—it’s going to be a tough job to narrow it down! The quality of entries has set a high bar, making this decision-making process both challenging and exciting. Stay tuned for updates, as we’ll be announcing the winners very soon. We can’t wait to share the outstanding leaders who are making waves in the field service industry! 🎉 find out more: https://loom.ly/zqnm1a4 #Leadership #ServiceExcellence #StandOut50 #FutureOfFieldService #Awards #IndustryLeaders #StayTuned

🌍 Driving Success Through Diversity and Open Discussions 🌍 In our most recent UNSCRIPTED episode, Daniel Trabel, Director of Field Service EMEA, Thermo Fisher Scientific shares the importance of fostering a diverse workforce and cultivating a culture of open discussions. Daniel emphasizes how diverse teams contribute to more innovative problem-solving and how a culture of open communication can lead to greater team success. We dove into real-world examples of how embracing different perspectives has driven positive change and improved overall performance. This conversation is a must-listen for anyone looking to build stronger, more inclusive teams. 🎙️ Tune in to the full episode now: https://loom.ly/pnPbquY #DiversityAndInclusion #TeamSuccess #Leadership #WorkplaceCulture #Podcast

🔧 Enhancing Customer Experience with the Right Tools 🔧 In our latest UNSCRIPTED podcast episode, Sarah Nicastro had an engaging discussion with Daniel Trabel Director of Field Service EMEA, Thermo Fisher Scientific about the crucial role of tools and technology in enhancing the customer experience in field service. The episode explored how leveraging digital solutions like augmented reality and AI can provide real-time support and significantly improve customer satisfaction. Daniel shared some practical insights on how these tools not only streamline service processes but also help in building stronger relationships with customers. If you’re interested in elevating your customer experience, this episode is packed with valuable takeaways! 🎧 Listen to the full episode here: https://loom.ly/pnPbquY #CustomerExperience #FieldService #DigitalTransformation #Innovation #Podcast

The next UNSCRIPTED Podcast by Future of Field Service episode drops tomorrow 🎤 But there's still time to catch up on last weeks episode from Alban C., Schneider Electric ⬇ Our favorite quote from the episode was "some people want it to happen, some wish it would happen, others make it happen." A Michael Jordan quote that has helped Alban strive to be among those who make things happen. Building a reputation for service excellence and truly understanding what people envision has driven him to consistently walk the talk throughout his career at Schneider Electric. Listen to the full episode now for the full conversation... Apple: https://lnkd.in/e4_YMgvB Spotify: https://lnkd.in/ew8GXxCN

The skilled labor shortage in the field service sector has only worsened post-pandemic, and with Baby Boomers retiring, the challenge is growing. Are we overlooking the value of keeping older technicians engaged? 🧠 Field service work is demanding, but with technology like remote assistance and creative role adjustments, older techs can still contribute significantly. By rethinking retirement and creating paths for less-demanding roles, we can better support our workforce and customers alike 👏 Has your company explored ways to keep older techs involved? Share your insights and read the full piece here: https://lnkd.in/eKk5AqNU #FieldService #LaborShortage #TalentRetention