As the CEO of an #insurtech company, I am constantly evaluating how we can leverage technology to drive meaningful change in the #insuranceindustry. Capgemini's "World Property and Casualty Insurance Report 2024" sheds light on a pressing issue: 92% of insurers are struggling to bridge the gap to #underwriting excellence!
🔍 Key Findings:
- Predictive Analytics: While 83% of executives recognise the importance of predictive models, only 27% have implemented them
- Data Integration: 70% of trailblazers effectively integrate third-party data, compared to just 12% of typical insurers
- Optimised Workbenches: 65% of leading insurers have mature underwriter workbenches, versus 19% of others
- Sales Enablement: 78% of top performers use underwriters as sales enablers, compared to 36% of mainstream insurers
📊 Challenges and Solutions:
- Data Mastery: The report highlights a critical lack of data mastery, with 73% of insurers facing pricing precision issues and 70% struggling with inconsistent underwriting decisions
- Technology Trust: Only 43% of underwriters trust their automation tools, a gap that needs bridging for effective transformation
🛠️ Actionable Insights:
1) Connect the Data Dots: Investing in data lakes and AI-driven projects is essential, but success hinges on overcoming #data silos and legacy system limitations
2) Unlock Insights: Modern core systems and predictive #analytics are pivotal for extracting actionable insights that align with business goals
3) Evolve the Underwriting Role: Reduce administrative tasks to free up underwriters for growth-focused activities, thereby enhancing productivity and customer experience
🌟 Real-World Examples:
- Allianz & Cytora: Collaborating to drive AI-powered risk processing
- Zurich Insurance & Quantee: Blending traditional and AI-driven pricing techniques
- Esure: Re-platforming with MACH-architected systems for superior performance
🔗 Collaborative Transformation:
Success requires the right partner who doesn’t just want to offer the next consulting project or shoehorn their existing technology onto your problem.
Instead, you need a partner who sits in your corner, combines your insight and knowledge with their external network and experience and suggests solutions (be that buying or building technologies, connecting with the right knowledge owners or a combination thereof)systems. By focusing on connecting data, unlocking insights, and evolving the underwriting role, insurers can transition from being mainstream to trailblazers.
This isn't just about adopting new technologies; it's about reshaping the entire underwriting process to drive better business outcomes. For that reason, it might make sense to ask for some shortcuts and insights into what has worked and hasn’t so far. Let's transform underwriting together and lead the industry towards a future of #insuranceinnovation and excellence. Get in touch if you want to discuss this in more detail!
⬇ Report linked in the comments