Laughing Leadership

Unlock the UK Market: Top 10 Tips for South African BPOs In my latest interview with Dave D'Arcy, founder of Laughing Leadership and BPO veteran with over 30 years of experience, we discussed South African BPOs' strategies for entering the UK market. Are you focusing on long-term relationships rather than just cutting costs? Are you leveraging South Africa's true strengths: quality, talent, and cultural alignment? Dave shares his Top 10 Tips for South African BPO executives looking to develop new business with UK buyers, including: • Building strong, strategic relationships • Targeting niche sectors like e-commerce and leisure • Offering analytics and business insights • Emphasising leadership development across all levels Moving away from apologising for challenges like load-shedding ...and many more insights! Dave will also visit South Africa in November for the BPESA national conference and is available for one-on-one or team meetings in Johannesburg, Cape Town and Durban. Don't miss this opportunity to connect with him! Get your copy of "What South African BPO Executives Need to Know" (An easy-to-read ebook based on my interview with Dave D'Arcy late last week: https://bit.ly/4dAdJGC #BPO #SouthAfrica #CustomerExperience #UKBusiness #Leadership #BusinessDevelopment #CX #Outsourcing #BPESA #CapeBPO Dave D'Arcy Traci Freeman (she / her) Bryan Schneider Debby Webster Hilário Fiandeiro Beverley Dickson (Executive MBA) Iemraan Kara (MBA, IEDP, MPhil LEC, FIBSA) Roz Broome Luvendra Naidu Peter Ryan Mark Hillary 🤖Stephen Loynd Steve Weston Kenny Rodgers Neil Drummond Tanya Phillips Paul Swainson Helen Maslin Shelley Ainsworth Kobus Van Der Westhuizen Kobus Nel Anton Vukic Candice Roberts Andrew Portmann CA (SA) Tania (Pollacchi) ZeemanClint Crowster 📊 Cheryl Paarwater Mark Essey Verena Banach Saskia Hill CA (SA) Brandon M. Clinton Cohen Ian Wood Rael Landau Eben Louw Carl de Villiers John Watling Robin Hoekstra Shoana Padayachee Renee Keeble

In the business world, opportunities often come with risks. As a business owner, I receive frequent offers from BPO and Tech vendors wanting to pay me for leads. However, this usually involves working for free and taking on the risk. That's why, at Laughing Leadership, we've developed a shared risk and reward model. Interested? Contact me at dave@davedarcy.co.uk for details. Exciting news! In October, I'll be embarking on a trip across Africa to connect with BPO leaders. I'll be discussing our services and exploring potential collaborations. Reach out if you'd like to schedule a meeting and delve into these opportunities. #BPO BPESA Rod Jones Peter Ryan Paul Swainson Kenny Rodgers Robert Joubert

Our amazing QFamily in Kenya is ready for the 2024 Digitally Fit Awards Gala, where OnQ Kenya has been nominated for the third time as Best Contact Center in the Business Category: Contact, Call & Tele Centers! 🌍🏆 I’ll be joining CFO Alan Nottingham Kenya Operations Manager Fridah Mumbi Assistant Operations Manager Dennis Mwaniki, Recruitment Associate Kelvin Wanyeki, and Executive Assistant Caroline Wanyeki as we proudly represent OnQ Kenya at the awards gala on September 27 at Safari Park Hotel. The entire global QFamily is with us in spirit as we aim to bring this award home! 🎉 OnQ continues to build a winning family through service and innovation. 🚀 OnQ - Elevating Global Labor and Technology Solutions. onqoc.com #OnQ #OnQKenya #QFamily #KenyaDigitallyFitAwards #BestContactCenter

Service design is the key to creating seamless, intuitive customer experiences. My latest article breaks down 5 essential strategies CX professionals need to know to design services that engage, delight, and retain customers. #CustomerExperience #ServiceDesign #CXLeadership #CustomerEngagement Callbi Speech Analytics #SpeechAnalytics CxOutsourcers Gert Fourie Francois du Plessis Corey Springett Henriette O'Riley Potgieter Charl van Heerden Nosihle Mbatha Robert Kellerman

Visit Foundever at the UK Contact Centre Conference 2024 in London on stand 7 to experience a transformative journey with their AI-driven solutions, enhancing every stage from recruitment, training, and customer management.   Speak with the Foundever team for expert advice on how AI can augment your operations and witness first-hand how it boosts recruitment, speed-to-proficiency, training, quality, CX and cost-effectiveness through live 1:1 demos.   If you haven’t registered your place yet – time is running out. Register here: https://lnkd.in/e7f8Nb3b Free for CCMA members – a great member benefit. Or £199 + VAT for non-members.    #uknccc

Zoom has announced the launch of Zoom Workplace and Workvivo - by Zoom on Amazon Web Services (AWS) Marketplace 🚀 Customers can now purchase various Zoom Workplace products, including Meetings, Team Chat, Phone, Whiteboard, and Spaces, alongside Workvivo, Zoom Contact Center, and Revenue Accelerator directly through AWS Marketplace. Graeme Geddes, Chief Growth Officer at Zoom, said “By making Zoom available through a private offer in AWS Marketplace, we are able to reach more customers and are better equipped to enable IT teams to consolidate their technology." Read more on exciting latest news here 👉 https://lnkd.in/e83yFvDB #ContactCentres #CXNews #SystemIntegration