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At Zoom’s CX Summit 2024, leaders gathered to explore the evolving landscape of customer service 🌍 Ben Neo, Head of Zoom CC EMEA, addressed a key concern: 44% of customers feel service has declined in recent years. With customer expectations rising, traditional methods are struggling to keep up. Following this, there were presentations from Nerys Corfield, Amy Roberge, Laura Ball, James Adamczuk and Iqbal Javaid, as well as SharkNinja and EVBox. The Summit highlighted the shift towards integrated, omnichannel experiences that prioritize seamless, real-time support across all customer touchpoints. For our full highlights and takeaways, read our latest news here 👇 https://lnkd.in/ePMxbfib #CX #ContactCentres #CustomerExperience