Oneserve

There's still time to have your say and contribute to our latest Call for Evidence 📢 We are seeking insights about common issues relating to housing maintenance. We want to hear from: - residents - repair operatives - landlords - contractors - MPs - councillors The Call for Evidence will be open for over 12 weeks and will be accompanied by casework reviews and fieldwork involving the Ombudsman meeting with landlords and contractors across the country, including in Liverpool, Cornwall and London. We will also speak to residents through our Resident Panel. You have until Friday 25 October 2024 to participate. Find out more: https://ow.ly/fvUU50SSTxn #ukhousing #RepairingTrust

Great to see the team out supporting clients - Lisa Tomlins and Henry Singer were with Mark Cumber at Lux Property Services. Working with clients face-to-face is critical in understanding how we can support them to work even more effectively with their customers. Partnership is key to the way we work at Oneserve.

Another excellent onsite visit this week with Henry Singer to see Rob Candler and the Team at Fixatex Ltd Ltd! It's always inspiring to see Fixatex consistently innovate and excel in the industry. Our discussions were filled with exciting future plans, and we're thrilled to be part of their journey. We're eager to continue our strong partnership and support Fixatex as they continue to grow. 🚀 #ClientSuccess #OnsiteVisit #Innovation #Partnership #Growth

A great Onsite Visit this week with John McIntyre the Team at Niblock Electrical Services! Discussing some exciting continued growth, including some new projects! 🚀 Face-to-face meetings like this are invaluable for several reasons: 🔎 In-Depth Collaboration: Allows us to dive deeper into project details and align our strategies with client needs. 🤝 Strengthening Relationships: Building stronger partnerships is key, and nothing beats the personal touch of an in-person meeting. 🎯 Clear Communication: Ensures everyone is on the same page, from new innovations to renewals and system enhancements. Looking forward to rolling out the next steps and driving success together! #ClientSuccess #OnsiteVisit #Partnerships #Teamwork #Innovation

Great result for the team at Salix Homes - one of the first #housingassociations to be graded a C1 organisation under the Regulator of Social Housing's new Consumer Standards. Well done to the whole team.

At Oneserve we recognise how critical good data is for #socialhousing regulatory compliance. Here's Shaw Consulting's Chris Shaw and DTP's Diane Carney CIHCM discussing data and the Regulator of Social Housing's new regulations. Some useful insights from Chris and Diane. Thanks for sharing.

The Housing Ombudsman has launched a ‘call for evidence’ into issues in #socialhousing maintenance. It follows a significant rise in complaints relating to disrepair. #housingassociations #housingassociation

🎨 Creating an inviting space for pre-school children to learn and grow 🎨 Members of our team joined up with Platform Housing Group to enhance the appearance of Darley Dale Pre-School and Nursery to make it a more welcoming place for children. Our Novus colleagues used their volunteering hours to upgrade the exterior of the nursery by making pre-paint repairs and painting the building. Parents and carers were invited to join in the fun, and we had activities to keep the children entertained such as coloring and story time. We were delighted to receive feedback from Tracey Silk, Community Engagement Officer at Platform Housing: “Thank you so much for all the work you all did at Darley Dale Nursery last week. Your team was amazing and so friendly and helpful. The nursery staff are really grateful and delighted with the result.” Take a look at the before and after photos to see the progress that was made. #DoGood #SocialValue #CommunityProject

We’re proud to have successfully delivered £6.5 million of maintenance for housing association Bromford during the 2023/24 financial year. Work was completed on 4,834 properties across Staffordshire and The Marches, East and West Midlands, and Gloucestershire. Our experience in delivering maintenance services to housing clients led to minimal disruption to residents, resulting in an exceptional customer advocacy score of 99.6%. A series of social value projects were also delivered across these communities including the refurbishment of six bedrooms of a women’s refuge in Staffordshire. Enquire today to learn how we can support your next project. https://lnkd.in/eRj5D_4D #NovusMaintain #PropertyMaintenance #RetrofitUK

Great to see #housingassociations being proactive in attracting trades to the #socialhousing sector. The #skillsshortage is one of the biggest challenges facing the sector and events like this will be key to recruiting more trades.