Salix Homes

We've had really some positive feedback about our #NCSW2024 thank you card initiative- and by reading of the lovely things people have written, you can see why!

We believe in celebrating the exceptional efforts of our colleagues, so each week we share the compliments our colleagues receive from our customers in our internal newsletter, Snapshot. This Service Recognition Day, here's a snapshot of some of the things our customers have said this year about the posititive impact our employees have had on them. #NCSW2024

The Customer Service Team is often the first point of contact for our customers and can be expected to answer questions about any aspect of the business, from repairs, rents, anti-social behaviour, environmental services and more. The team works rotating shift patterns from both the office and from home, taking incoming calls, answering customer emails, monitoring webchats and assisting with our remote concierge service. Yesterday our Executive Director of Customers and Communities Sian Grant spent time with Customer Service Officer Jenna Reed, learning what it's like to work in the Control Room, where the team need to juggle answering customer service calls and providing door entry for our high-rise residents. #NCSW2024

A simple "thank you" can brighten someone’s day, so this National Customer Service Week (October 7-11) we’ve been inviting our colleagues to take a moment to write personal, hand-written thank you cards.

We’re proud to be one of the first 100 Members of the Greater Manchester Good Employment Charter, a scheme that aims to raise employment standards across Greater Manchester. This week, we're supporting 'Good Employment Week (7-11 October) and if you also think 'Fair Work is Good Work' then find out more about you can get involved: https://lnkd.in/e8GeHKSu

As part of our National Customer Service Week activities, our Executive Director of Resources Eric Tamanis spent time in our Customer Contact Centre to learn how the team provide support and advice to our customers. Eric was call shadowing with Ethan Swift, one of our Customer Service Officers and tomorrow it'll be Executive Director of Customers and Communities Sian Grant's turn to put on the headset. #NCSW2024 #EffectiveServiceLeadership 

This year alone, we have taken legal action in nine cases to protect colleagues and contractors from abusive and unacceptable behaviour. The outcomes have included injunction orders, a suspended possession order, and even an eviction - all positive results, but we know there is more that goes unreported.  #NCSW2024 #ServiceWithRespect

We believe that colleagues should always be treated with dignity and respect. We’re launching our new Service with Respect campaign to raise awareness, encourage reporting, and ensure that all colleagues feel supported when dealing with difficult situations. Ahead of Service with Respect Day, we have also introduced new ‘Service with Respect’ signage in reception, along with a message on our phone systems, informing customers that we have zero tolerance for abusive conduct. #NCSW2024

It’s National Customer Service Week (7-11). Each year we take part to raise awareness of customer service and the vital role it plays, and to celebrate the value of good customer service and the difference that makes for our customers- both internal and external. #NCSW2024

We’re looking to recruit for a range of positions in our Repairs Team: Multi Skilled Electrician x2 Multi Skilled Joiner x4 Multi Skilled Plasterer x2 Multi Skilled Plumber x2 Roofers Mate (Fixed Term 2 Year Contract) Healthy Homes Manager Senior Repairs Manager As a valued member of our Repairs Team, you’ll enjoy fantastic employee benefits, including up to 34 days of holiday, a generous pension plan, and a company van for operative roles. If you’re ready to make a difference and grow your career, you can find out more about the available opportunities on our website: https://lnkd.in/e9pMp3M If you’d like to come and meet the team at our Diamond House office for a chat about the opportunities on offer, we’re having an open day tomorrow (Saturday 5 October). Register your interest here: https://lnkd.in/ekPNXqmZ We’ll also be at the Manchester Jobs Fair by The Bridge at Old Trafford on Friday 11 October 2024 from 10am – 1pm. We'll see you there!