Plain Numbers

We train communication professional to communicate numbers, and the words around the numbers, more clearly. Unlike traditional training programs this is not where our involvement ends. We work with our partners over multi-year partnerships to create genuine, sustainable, and scalable change to the way they approach their communications. Want to hear more? Email us on enquiries@plainnumbers.org.uk #CustomerUnderstanding #ConsumerDuty #

Interested in hearing how you can embed this proven Approach into your communications and increase customer understanding? Contact us ➡ https://lnkd.in/e_fJGxKS #CustomerCommunication #ConsumerDuty

Understanding your income is crucial for financial well-being, yet many payslips we encounter daily are confusing. The Plain Numbers Certified payslip by PayCaptain is clear and effective, designed to empower individuals financially.   This payslip prioritises improved understanding, and it shows. By removing unnecessary numbers to avoid information overload and using language tailored for clarity, PayCaptain ensures people can easily understand their earnings. Want to read our case study on the payslip in our Plain Numbers in Practice report, click here ➡ https://lnkd.in/eFjgbxme Want to see people's reactions to the payslip ⬇ #FinancialLiteracy #CustomerExperience #PlainNumbers #PayCaptain #ClearCommunication

Empowering Communication Professionals with the Plain Numbers Approach We equip communication professionals with the skills they need to apply the Plain Numbers Approach to their work. This model empowers our partner firms to enhance their communications by embedding the clear communication of numbers, and the words around the numbers, for their customers. One of the key successes of this model is that it enables their teams to apply these skills directly, alongside other important initiatives their organisation is involved in. We’ve explored this further in our 'Plain Numbers in Practice' report ⬇ Interested in learning more about Plain Numbers? Dive into the full report here https://lnkd.in/eFjgbxme #CustomerUnderstanding #Training #Certification

We're excited to see our partnership with ScottishPower receive numerous pieces of coverage ⬇

If you're heading to Utility Week's Consumer Vulnerability & Debt Conference next month, be sure to look out for our Director of Partnerships Ben Perkins contributing a talk about all things Plain Numbers. 🔊 #Utilities #CustomerUnderstanding #EnergySector #vulnerabilityanddebt

Poor numeracy skills are a vulnerability many organisations don't consider when creating their customer communications, yet almost half of the UK adult population struggle with numbers. With the Plain Numbers Approach we provide communication professionals with skills and unlimited support, so they can communicate numbers, and the words around them, more clearly. #Numeracy #CustomerExperience #CustomerVulnerability

We're proud of the training we provide and the ongoing support our partnership team deliver, which is why it's so great to receive feedback like this 👇 #CustomerExperience #Numeracy #ClearCommunication #Training

Thank you to Charlotte Wightwick at the Association of British Insurers for highlighting the importance of our partnership in her blog post. We're proud to work with so many leading organisations in the insurance sector. "Our work with Plain Numbers, an organisation committed to helping people who struggle with numeracy, has helped promote financial inclusion across our membership by producing guidance on clear communication. Several of our members have since taken forward their own partnerships with Plain Numbers, showing our sector’s willingness to engage on these issues.  

We're excited to share another excellent example from our Plain Numbers in Practice report, featuring Aviva's income protection statement. Aviva has adopted the Plain Numbers Approach to present information in a clear and digestible manner. This ensures that customers receive the key details about their policy and understand the actions they need to take. The information is concise and easy to understand, demonstrating how companies can support their customers in making the best financial decisions for their unique circumstances. Curious to see how Aviva implemented the Plain Numbers Approach? Click through to page 14 of our report here https://lnkd.in/eFjgbxme #CustomerExperience #FinancialLiteracy #PlainNumbersApproach #Aviva