We're going to the Consero Customer Experience & Contact Center Forum in Las Colinas, Irving, TX 👀 Look out for Diego Secaira, MBA & Michael Wiese to discuss how you can deliver effortless CX at scale.
About us
PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.
- Website
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https://poly.ai
External link for PolyAI
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- London, England
- Type
- Privately Held
- Specialties
- Machine Learning, Conversational AI, Voice experiences, Voice Assistants, Customer experience, Digital Transformation, and Artificial Intelligence
Products
PolyAI
Intelligent Virtual Assistant (IVA) Software
PolyAI specializes in creating the most lifelike conversational AI voice assistants in the world. With a focus on delivering exceptional customer service, PolyAI serves a wide range of high-call volume industries and is committed to revolutionizing the ways customers interact with brands through advanced, remarkably human voice AI solutions. PolyAI's performance has earned spots in Forbes AI 50, Gartner Cool Vendors and Market Guide for Conversational AI Solutions, as well as a Gold Stevie Award for Contact Center Solutions in 2024.
Locations
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Primary
52 Bedford Row
London, England WC1R 4LR, GB
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12 E 49th St
New York, 10017, US
Employees at PolyAI
Updates
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👋 We're back with part three of an IVA technical deep dive for 'Deep Learning with PolyAI'. Co-founder and CTO Tsung-Hsien Wen joins Kylie Whitehead to discuss the complexities and advancements in building voice assistants using Large Language Models (LLMs). Shawn explains why LLMs are hyper-capable of handling unique conversational contexts, why they get you 70% of the way towards building a functional voice assistant, and what's in the remaining 30%. Find the full episode in the comments below 👇
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Companies like Procreate and Dove are choosing not to use generative AI in their products or marketing ❌. With other creative platforms following suit and emphasizing human craftsmanship, is an anti-AI brand movement catching fire, or is it just smoke? 🧠 We cover this and a lot more on the latest episode of Deep Learning. Watch it here: https://bit.ly/3X7S6aA #GenerativeAI #DeepLearning
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How Hopper scales phone support to millions of customers with PolyAI 🙌 🛫 When customers face travel issues and disruptions, they want fast and personalized support. Jo L. shares Hopper's experience deploying a PolyAI genAI voice assistant that understands caller intent, answers hundreds of FAQs, and seamlessly transfers calls to agents when needed. #GenAI #VoiceAI #CustomerSupport
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⛰️ Peaks in your contact center can be difficult to accurately forecast, prepare for, and manage. In the perfect world, you’d scale support capacity up and down to match fluctuating demand, enabling your agents to focus their time on high-value calls that enhance customer relationships. But the reality is often very different. Join us on October 3rd for this live webinar and learn how to: 📈 Scale your customer support without the lengthy and costly hiring and training process of onboarding new agents 💲 Smooth out call peaks at a lower cost-to-serve 🎯 Maximize the value of each call and refocus your team on high-value interactions Register your place here: https://bit.ly/3Z93BAU #CX #VoiceAI #CustomerSupport
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🧠 Have you watched the latest episode of Deep Learning? Damien Smith and Nikola Mrkšić chat about the implications of AI in creative processes, highlighting bold claims from brands like Procreate rejecting generative tools and contrasting views on AI's impact on various industries. 👀 Tune into the full episode here: https://bit.ly/476Edhr #DeepLearning #AI #EnterpriseAI #AIAdoption
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Did you know we've solidified a Strategic Collaboration Agreement with our partners at Amazon Web Services (AWS)? Read the article to find out how this collaboration empowers PolyAI to leverage the breadth of AWS 👉 https://bit.ly/4cCJ5vH #AWS #VoiceAI
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😳 AI promises automated customer service with unprecedented levels of personalization and voice-of-the-customer data like you’ve never seen before. However, shifting towards AI-powered solutions can feel like adding complexity to your role, particularly when you're already focused on reorganizing the underlying architecture of your contact center. And for that reason, contact centers are getting left behind. But it doesn't have to be that way. This implementation guide outlines the steps you can follow for effective and efficient voice AI implementation 🤝. Get your copy here: https://bit.ly/3W0ey4G #VoiceAI #DigitalTransformation #CustomerService
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👋 Have you seen the latest episode of Deep Learning? Damien Smith welcomed Kenn So to discuss the influence of large language models (LLMs) on everyday tech, the integration of AI in consumer devices, and Kenn's perspective on startups, the competitive tech race, and the future of AI-driven innovations 🔎. Plus, learn about Sherlocking and quasi-acquisitions (there's something you don't hear every day!) Check out the clip below and watch the full episode here: https://bit.ly/4cJjxgu #VoiceAI #EnterpriseAI #LLMs #Startups
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🙌 On November 14th, we're back with the only voice AI conference to focus on real customer stories! Join us at VOX 2024: Horizons as we take a realistic look at how AI is already transforming contact centers and offer practical advice from contact center and CX leaders who have been where you are. 🔮 Ready to build the contact center of the future? Save your spot 👉 https://bit.ly/3XG0TSW #PolyAIVOX2024 #AI #VoiceAI