SVL

✨🌟 We raised a grand total of £7417.50 for Beatson Cancer Charity! 🌟✨ Thank you so much to everyone who made a donation, it makes such a difference to those facing cancer. Beatson Cancer Charity provide a whole range of wellbeing and specialist services including complementary therapies. Your generous donations will help the team continue to make a huge difference!

A massive thank you to everyone who joined us for Innovate Automate Outperform: The AI Advantage! We truly are grateful for the time and energy each of you dedicated to being part of this important conversation. Your insights, questions, and enthusiasm made the event an even richer experience for everyone. It’s inspiring to see so much innovation and collaboration in these rapidly evolving fields. Let’s keep supporting each other through our digital journeys, pushing boundaries and exploring new possibilities together. We're looking forward to continuing the conversation and working towards a future shaped by technology! P.s. We absolutely loved being in the toon and we'll definitely be back. #SVLtoon

What an afternoon! 👏🏻 First up Paul Harris from Corporate Modelling Services shared ways you can give your back office superpowers and the benefits it’ll have across your whole business, from time saved to better engaged teams. Steven James then chaired a panel between Chris Rainsforth, Paul Gardner, Paul Harris, Paul Air and Chris Ward where some very interesting questions were raised concerning WFM successes, challenges and opportunities. Networking is now well underway in the Gin Bar before we head off to Lane 7 to get competitive. #svltoon

Fantastic talks so far today! We heard from Laura Scott who talked us through Dialect Communications Amazon Web Services (AWS) journey so far. From starting out during the pandemic to becoming a multi-award winning team, the team have really embraced digital transformation and AI. Next we heard from Amber Jobling of Newcastle Building Society who shared digital transformation insights and highlighted that just because something’s always been done one way, doesn’t mean it can’t change. Two very different journeys both with great insights, enthusiasm and results! Julie Mordue of Greenbean got the whole room thinking about recruiting the next generation of frontline advisers and why it’s time to treat customers and clients the same. We’re now breaking for lunch following a really insightful round table discussion, thanks so much for your engagement! #svltoon

Some amazing insights from 🤖Debbie Bicker! Debbie has emphasised that everyone’s on a digital transformation journey and that you can implement digital changes in small chunks. “Al is not going to replace humans, but it will augment what we do. It's not about man versus machine, but rather man with machine.” We’re now hearing from North East local Laura Scott from Dialect Communications #svltoon

Our event is in full swing! Thank you so much to everyone who’s joined us. Richard Abdy has given his opening remarks and Suzanne Brennan has warmed the room up with a game of hit or miss. We’re now hearing from our very own 🤖Debbie Bicker who’s talking the room through the history of technology and AI! Don’t forget to use the hashtag #svltoon

Just over 14 hours to go…. #SVLtoon

We can't wait to see you all at the event tomorrow! It's going to be a fantastic day. 🎉 We'll be posting regular updates and behind the scenes content on here but we've also set up a brand new instagram account so be sure to give us a follow - https://lnkd.in/dwAAjBns To those who've set off already, safe travels and see you in the morning. 👋

⌛ Our event is this week! Have you registered yet? Innovate Automate Outperform: The AI Advantage is our exclusive event, providing you with invaluable insights into the power of technology and its transformative potential for your contact centre. 📆 Wednesday 23rd October 📍 Crowne Plaza, Newcastle At SVL, we want to help you meet your digital transformation goals. Understanding, embracing, and making the most of AI tools is the best way to succeed - and that’s why we’ve organised this event! Here’s what you can expect: 💭 Expert insights from industry leaders, who will share their experiences and strategies for leveraging AI. 🔮 Information about future-proofing your business with the latest AI, tools and best practices. ⭐ Inspiration and motivation from customer success stories. 🤝 Fantastic networking opportunities with like-minded industry professionals. … and if you need some extra convincing, we’ll be providing refreshments, goodies, and hosting a fantastic evening do at Lane 7 after the day’s talks have concluded! Don’t miss out - sign up now! https://lnkd.in/ejgXZeky

Our partner SVL are hosting an exclusive event - Innovate Automate Outperform: The AI Advantage at the Crowne Plaza, Newcastle upon Tyne Wednesday 23rd October, 2024 Join them for a day of insightful talks, inspiring success stories and fantastic networking opportunities. AI is such an important topic - it’s not just a buzzword, or a futuristic piece of technology, it’s the key to a successful contact centre. One of their guest speakers includes our own legend Chris Rainsforth who will be an expert on the WFM panel. Register your interest: https://lnkd.in/e7qURSmn