Tech On Toast

A bit of Monday motivation just for you! On the latest Tech on Toast Podcast, we sat down with Mark Roberts, CEO of Rapid Res who shared some amazing insight into how he set up his company and the barriers he faced! Here's what else we learnt: 👉 How to cut service times by up to 67% for a table of 4 👉 How to turn tables faster, seat more diners, boost revenue 👉 All while giving your team time to actually serve, not scramble Mark and his team are hospitality tech experts on a mission to "Bring back lunchtime!" and they're doing it with lightning-fast tools designed for operators who want results without friction. We chat: ✅ How independents are beating big chains with tech-driven agility ✅ The chaos of online bookings (and how to win in it) ✅ The future of rapid service without losing the guest experience This one's for GMs, Ops Directors & restaurant leaders ready to lead from the front. Search "tech on toast" any where you listen to your podcasts!

If you’ve been anywhere near a restaurant lately—either working in one or simply grabbing a bite—you’ll know the landscape is shifting. Guests expect more, operators are under pressure to do more with less, and somewhere in the middle, tech is starting to look less like a luxury and more like the thing that keeps the wheels turning. Where are you removing friction and saving costs ? Do you need help ? Read on and say hello….👋 https://lnkd.in/eVnnDvXu

We’re feeling the Friday vibes today! & we’re very excited to announce Gracie Batcheler as our new Community & Events Manager 💫 ☀️ Gracie is full of energy, has an amazing analytical mind, & is incredibly organised (Sara Sutcliffe is going to love working with her! Chris Fletcher 🍞 watch out! ). After spending 5 months traveling the world 🌍, Gracie's ready to take on the challenge of growing and supporting our community. Which, since our launch just two years ago, has exploded to over 60,000 members! With 30 events last year alone, a brand-new website, some incredible events just around the corner, Gracie has plenty on her plate! 🍽️ Please join us in welcoming Gracie to the team 💥

Things that just make sense. Refreshing the menu when dishes aren’t selling. Doing a stock take to cut waste and save money. Deep cleaning the kitchen to keep everything running smoothly - maybe you don't need an extra chef? 👀 Running a mystery diner review to check the guest experience. Refining service sequences to make life easier for your team. So, why wouldn’t you do the same for your tech? Because tech doesn't make sense... that's why! 😄 Luckily, we're here. We've got a super quick tool to help you to untangle your tech & find out ways it can support every area of your operation! Try it for yourself - take our 2-minute health check and see what’s working (or not). You can access it over on our website!

🎶 Can't shake the tune of "Harder, Better, Faster, Stronger" (Kanye 🫣, right?) after listening back to the latest Tech on Toast podcast! Mark Roberts CEO of Rapid-res , a digital platform that's making the dining experience... harder, better, faster, stronger.... 🎶 joined us for the latest episode. I always love speaking to CEOs & Founders because you understand their "why"... For Rapid Res? "A team of hospitality tech experts who want to bring back lunchtime!" With tools that boost efficiency and speed up table turns, restaurants can seat more diners and increase revenue. Plus, using Rapid Res can cut service times by up to 67% for a booking of 4️⃣, meaning diners spend less time waiting & more time enjoying their meals. We dive into independents leveraging agility over the constraints of chains, and how Rapid Res is navigating the complexities of online bookings to bring back the lunchtime rush for everyone! 🍕 🌭 🍔 Tune in... maybe over lunch? 👀 https://lnkd.in/eCUPJKjC

Operations is hard. That's it. That's the post. Jokes! Getting the right info to the right people at the right time? Even harder. Your team is already juggling multiple logins, different apps, & let’s be honest app fatigue is real 😴 ❌ No consistency. ❌ No engagement. ❌ No time to waste. But what if you spoke to them through WhatsApp? ✅ No group chats. ✅ No logins. ✅ No downloads. Just your team + totti, Your Ai Hospitality Expert, delivering the info they actually need, when they need it - in a casual chat. And it’s not just your content. It's ours too & did we mention that we’ve partnered with SIDEWAYS ? The learning experts, so your team gets access to top-tier training videos inside WhatsApp... an app they already use every day. 💡 Our content + SIDEWAYS’ content + your content. That’s totti. Simple, because ops is not. Want access? Comment below. We got you!

In the race to digitise, are we losing sight of what truly sets great hospitality apart? Hospitality is about human connection - the warm welcome, the thoughtful service, the moments that turn guests into loyal fans. The best tech doesn’t replace this magic. It amplifies it. On the latest Tech on Toast Podcast, I chat with Pete Saunders MIH of Zonal Hotel Solutions about how businesses can use tech to empower teams, streamline operations, & elevate guest experiences... without losing the personal touch. 💡 Key takeaways: ✅ Automation should free up time for guests, not replace interactions. ✅ The best tech keeps staff at the ❤️ of service. ✅ Seamless tech + human warmth = unforgettable experiences. Technology isn’t the future of hospitality... people are... always. 🎧 Ready to dive in? Search Tech on Toast on all streaming platforms.

Blink & you may have missed it. What a whirlwind few days! 🏎️ HRC was absolutely packed with energy, innovation, & some seriously insightful conversations. We absolutely LOVED calling the Tech Xchange home! Over the past few days, we’ve helped so many operators navigate the ever-evolving world of hospitality tech, cutting through the noise to find the right solutions to untangle their tech. And of course, totti, Your Ai Hospitality Expert was right there with us, proving why she’s the ultimate hospitality ops companion. From improving food GP to choosing the best HR/workforce system, she had an expert answer for every question... not just any answer, but genuinely insightful recommendations, video explainers, & podcast links to back them up. 🚀 Who had a chance to meet her? We'll drop her link in the comments! So, how long before we can hit pause for the weekend? 😮💨😄

Customer obsessed operation & customer obsessed tech…🤝 In the latest episode of The Tech on Toast Podcast, Chris Fletcher 🍞 sits down with Pete Saunders MIH, Head of Relationships at Zonal Hotel Solutions, to discuss how technology should enable NOT replace the art of hospitality. Here's what we really stood out to us after listening to this one! 🎧 ➡ True personalisation starts with understanding your guest. It's not just about knowing their name or preferred table. It's about using smart, intuitive tech to anticipate their needs before they do - offering seamless, frictionless experiences that feel effortless. ➡ Operational efficiency should serve the guest, not the business. Tech should remove barriers, reduce admin, and free up teams to do what they do best… create meaningful, human connections. A customer-obsessed business ensures that every tech investment enhances, rather than detracts from, the guest experience. ➡️ Legacy tech isn’t a weakness, it’s a foundation for innovation. The hospitality industry is built on relationships, trust, and decades of operational expertise. The best technology solutions don’t erase the past; they evolve with it, ensuring that innovation is grounded in what truly works for both guests and teams. Hospitality has never been about transactions. It’s about moments… those small but powerful interactions that turn a one-time visitor into a lifelong guest. 🎧 Listen to the latest episode now to hear from Pete on how Zonal is helping businesses harness technology to create exceptional, unforgettable experiences! Search "Tech on Toast" on all streaming platforms!

HRC Day 2 & totti, Your Ai Hospitality Expert is ready to guide you every step of the way! 👣 💚 All Gravy she knows exactly where to find you & Jonatan Marc Rasmussen ! totti. Your industry wrapped in WhatsApp, what's your first question? Link in the comments ⬇️