Tech On Toast

Customer obsessed operation & customer obsessed tech…🤝 In the latest episode of The Tech on Toast Podcast, Chris Fletcher 🍞 sits down with Pete Saunders MIH, Head of Relationships at Zonal Hotel Solutions, to discuss how technology should enable NOT replace the art of hospitality. Here's what we really stood out to us after listening to this one! 🎧 ➡ True personalisation starts with understanding your guest. It's not just about knowing their name or preferred table. It's about using smart, intuitive tech to anticipate their needs before they do - offering seamless, frictionless experiences that feel effortless. ➡ Operational efficiency should serve the guest, not the business. Tech should remove barriers, reduce admin, and free up teams to do what they do best… create meaningful, human connections. A customer-obsessed business ensures that every tech investment enhances, rather than detracts from, the guest experience. ➡️ Legacy tech isn’t a weakness, it’s a foundation for innovation. The hospitality industry is built on relationships, trust, and decades of operational expertise. The best technology solutions don’t erase the past; they evolve with it, ensuring that innovation is grounded in what truly works for both guests and teams. Hospitality has never been about transactions. It’s about moments… those small but powerful interactions that turn a one-time visitor into a lifelong guest. 🎧 Listen to the latest episode now to hear from Pete on how Zonal is helping businesses harness technology to create exceptional, unforgettable experiences! Search "Tech on Toast" on all streaming platforms!

HRC Day 2 & totti, Your Ai Hospitality Expert is ready to guide you every step of the way! 👣 💚 All Gravy she knows exactly where to find you & Jonatan Marc Rasmussen ! totti. Your industry wrapped in WhatsApp, what's your first question? Link in the comments ⬇️

Excited for day 2... 💚

We’ve been getting a lot of questions lately: What actually is a Tech Check? We were chatting with a friend in People & Culture, and the easiest way to explain it was this: It’s kind of like reviewing your recruitment process to find ways to make life easier for your team - but for your tech stack. Ever found yourself in a boardroom, staring at reports, wondering: “Is our tech actually making life easier for our team and guests?” If the answer is NOT a confident YES… it’s probably time for a Tech Check. Try it for yourself? Take our 2-minute health check and get tailored insights from people who actually get hospitality tech - because that’s all we do. https://lnkd.in/eV6WgzEt

What if we knew a way to save marketing managers MONTHS of work? 🤔 In the latest Tech On Toast podcast, Chris Fletcher 🍞 spoke with David Bird from Impact Data about how their TalkBox platform is transforming marketing automation. Here’s the magic: 🪄🪄🪄 🔧 Pre-built Automations tailored to your industry - no more starting from scratch. 📈 Custom Strategy & Reporting ready to go from day one. ⏳ Save months of work - marketing managers are breathing easy because the strategy and reports are already implemented! 🎧 Listen now to learn how TalkBox can streamline your marketing efforts and drive results faster! https://lnkd.in/eCUPJKjC

Just over a week ago, we gathered at Sea Containers 😍 The remarkable South Bank hotel - have you been?! Green & Fortune We hosted an exclusive evening of hospitality & innovation with our tech partner Dojo! We can also see Alex Dyer from Bizimply in the mix! Events like these are integral for us to hear from influential voices shaping the future of our industry! The energy, the shared knowledge, and the connections made truly set the tone for what’s next in hospitality... A huge thank you to everyone who joined us! Thomas Breen Olajide Alabi Jo Morgan Edward Allsopp Brendan Kelly William Connors Chris Goncalves Nicola Imoli Harry Ridley Stewart Fairbrass Rachel Masing Matthew Bell Your insights, experiences, and passion for the industry made the night unforgettable. What an invite to the next one? 👀 drop us a DM we'll share our event dates with you!

HRC 2025! Who else is going? 👀 You’ll find us at The Tech X-Change, the go-to space to: 💡 Gain valuable insights from industry experts 🔍 Explore cutting-edge tech solutions 🤝 Connect with like-minded hospitality pros What else would we be doing?! 😄... don't answer that! Drop a comment if you’re attending – we’d love to catch up! See you there. 👋

🎧 New Podcast Episode 🎧 The latest Tech On Toast podcast is now live! This week, Chris Fletcher 🍞 had the privilege of speaking with David Bird, Sales Director at Impact Data, about how businesses can supercharge revenue through data-driven marketing. 💡 3 Key Takeaways Every Marketer Should Know: The Power of Automation David shared how Impact Data's TalkBox platform is transforming marketing automation. By analysing customer behaviour, businesses can send personalised promotions at the perfect moment, boosting engagement without overloading teams. The result? Increased sales and delighted customers 🫶🏼 Data as an Insurance Policy In uncertain times, retaining customers is more critical than ever. David explained how viewing your customer database as a future-proof asset can create a safety net for your business. Grow and nurture your list now, and when it’s time to engage, you’ll have a solid foundation for success. 📊 Simplicity & Agility in Tech Solutions Simplicity & speed are crucial. Impact Data’s focus on deep integrations with select partners allows businesses to stay agile, adapt quickly, and deliver tailored, impactful solutions. 💡 👉 Listen to the full episode for more insights and learn how to apply these strategies to your own business! Whether you're a seasoned marketer or just starting out, there's something valuable for everyone in this conversation. 🔊 Listen now! 🔗 https://lnkd.in/eWCN3rvu

Fancy a fresh pair of eyes on your tech stack? ✅ Helping you pinpoint what’s working, what’s holding you back, and where small changes could unlock major wins. Customers want choice. Whether it’s how they book, order, pay, or interact. And so do your teams – they need smart tools that help them work better, not harder. Let’s make tech work for you, not against you. 🔗 Take the Tech Check today: https://lnkd.in/eV6WgzEt Or skip the form and go straight to Abbi Simms for a chat 📧 abbi@techontoast.community

New Tech on Toast Podcast – Don’t Miss It! 🎧 This one’s a must-listen! Chris Fletcher 🍞 sits down with SACHIN VASANI, the brains behind INSY, to unpack how one platform is reshaping restaurant marketing. 🍽️ When you catch up, you'll hear all about: Missed calls = missed revenue? INSY’s WhatsApp callback service helped one restaurant boost revenue by 50% just by recovering lost calls! Nishi – INSY’s AI-powered team member, currently undergoing intense training (or should we say, trial by fire 🔥). Want a sneak peek? Connect with Sachin for a demo link – there might even be a little incentive in it for you! 👀 Sachin is a key contact if you’re looking for expert marketing insights to attract, convert & retain customers like never before! Definitely send him a connect request! 💡 Whether you’re a restaurant owner or a tech fan, this episode is the one. 🎧🎧🎧 https://lnkd.in/e5gQP4JT