West Kent Housing Association

📢 We're hiring! - Finance Officer ⭐ We are seeking a Finance Officer responsible for ensuring our payments are made in a timely way to maintain the delivery of services. 📝 Could this be you? https://ow.ly/aoAU50U07XU Applications close: Wednesday 13 November 2024, 9am. #WestKent #Hiring #Careers

Our vision is to deliver places to live and space to grow for our current and future residents. We want our customers to have a positive experience regardless of who they are, where they live or how and when they choose to interact with us. Our Chief Executive Tracy Allison is looking for a dynamic and visionary leader to join her forward-thinking executive team as Executive Director, Housing and Neighbourhoods to drive the transformation of customer service and housing options for our communities. In 2025 we will begin the first phase of reshaping our customer service offer to reflect the changing needs of our residents and to make the most of our recent investment in a new housing system and customer portal. We need someone with a track record of leading and delivering substantial change in how customer services are delivered. We are determined to maintain a diverse organisation, reflective of the communities we serve, and we welcome and encourage candidates from under-represented groups to consider applying for this opportunity. If you are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special and want to contribute to shaping the future of a leading local organisation, then visit the link below to find out more and apply. https://lnkd.in/eZZXRuQQ Application closing date: 12 noon, Tuesday 3 December 2024. #WestKent

As part of our 35 years of West Kent campaign we're proud to celebrate 10 years of Montgomery Court. Montgomery Court is one of our extra care schemes and has grown into a vibrant community where residents are empowered to live independently with the support they need. 🎥 Hear from residents and staff about the positive impact Montgomery Court has had on the local community. For more inspiring stories from our 35 years of West Kent, visit: www.westkent.org/35years #WestKent #WestKent35 #MontgomeryCourt

Happy Diwali! We wish all our staff, residents and partners celebrating today a very happy Diwali.

West Kent and Sevenoaks District Council signed their three-year annual partnership agreement last week, which outlines how the two organisations will continue to work together to provide homes and neighbourhoods people are proud to live in. Cabinet members from Sevenoaks District Council and Board members from West Kent came together to celebrate how working together at a more strategic level had delivered for the district. Looking forward, the new three-year agreement will focus on: ➡️Working together to prevent homelessness, through providing support to sustain existing tenancies and by working to rehouse people quickly. ➡️Working in partnership to better match available homes to current residents when their needs change so they can move to a more suitable home. ➡️Work together in delivering a place-based approach as West Kent invests in their current homes to regenerate neighbourhoods and develop opportunities in partnership to support local communities. Read the full story below https://ow.ly/5jSP50TT7pn

🌟 Introducing Dawn Grant, our Employability Training Manager 🌟 Since joining us in 2019, Dawn has been at the heart of empowering our residents with the skills and confidence they need to succeed. From setting up a hybrid training hub to providing tailored support for young people facing mental health challenges, Dawn is all about breaking down barriers and unlocking opportunities. 💼💚 Her work is truly multi-generational, from helping older residents rediscover their transferable skills, to advising those in work poverty on securing better-paying jobs. She’s passionate about tackling digital exclusion by ensuring job seekers have access to vital tech like tablets and laptops. Dawn’s deep commitment to the community is what drives her; “the best thing about working for West Kent is the people”, she says. 🎥Watch Dawn share more about her role and the impact she’s making every day. For more inspiring stories from our 35 years of West Kent, visit: www.westkent.org/35years #WestKent #WestKent35 #Community #MakingADifference

🎉Our Youth Services team have been busy working with children and young people to celebrate Black History Month 🎉 Over the last week they have been preparing different Afro-Caribbean dishes, designing posters inspired by trailblazers both past and present and highlighting the importance of celebrating different heroes through conversation. To find out more on Black History Month, visit: https://ow.ly/W56550TCcVt To learn more about our Youth Services, visit: https://ow.ly/lUpJ50TPKfc #BlackHistoryMonth #WestKent

Today is Anti-Slavery Day, a reminder slavery can happen anywhere. At West Kent, we are fully committed to preventing modern slavery across our organisation and supply chains. As part of our commitment to the Modern Slavery Act (2015), we regularly review and update our Modern Slavery Statement, which outlines the steps we take to prevent, identify, and address any signs of modern slavery. To help raise awareness and ensure our team is vigilant, we’ve developed learning resources for our employees. By equipping our employees with the tools to recognise and report signs of modern slavery, we’re taking active steps to protect our communities and ensure a safe and ethical environment for all. To find out more information about Anti-Slavery Day, visit: https://ow.ly/cG1f50TOqeX #AntiSlaveryDay #ModernSlavery

Capturing stories from our staff and residents is an essential part of our communications approach. Earlier this week our communications and marketing team went out to meet residents and staff to film new interviews (with 7video Ltd) as part of our 35 years of West Kent campaign! Watch this space for more content in the coming weeks. To find out more about 35 years of West Kent visit ⬇ ⬇ ⬇ https://lnkd.in/dgwbiPQx #WestKent35

🌟 Celebrating National Customer Service Week 🌟 At West Kent, this week is all about reflecting on the remarkable moments our team has shared with residents. It’s a wonderful reminder of the impact great customer service can have, and how we strive to make every interaction count. 💙 Our customer service team is always ready to go the extra mile, offering invaluable support to residents who need guidance or have questions. Here are just a few examples of how they've gone above and beyond: 📞 Helping a resident in their 90s navigate our self-service portal, ensuring they felt confident and supported every step of the way. 🌻 Listening to residents’ wishes and transforming the front garden of a building, creating a beautiful space where new friendships have blossomed and flowers planted. 💡 Assisting a resident being chased for incorrect utility bills by providing the necessary information to dispute the charges. 📝 Completing an online garage application for an elderly resident, ensuring they felt reassured and heard. This week, and every week, our team continues to make a difference in the lives of our residents. To learn more about National Customer Service Week, visit: https://ow.ly/mTTq50TJQmS #NationalCustomerServiceWeek #WestKent #CustomerService #Community #GoingAboveAndBeyond