Yocuda

UK grocer Marks and Spencer is already leading the way in sustainability. ♻ Now, they’re taking even more steps to solidify their commitment to net zero. They recently announced that they are the first UK retailer to switch to paper packaging for garlic baguettes, removing 5.5 million units of plastic. 🥖 This is part of Plan A, their pledge to eliminate 1 billion units of plastic packaging by 2027. Bravo, Marks and Spencer! 👏 #NetZero #Sustainability A1 Retail Magazine Image credit: Marks and Spencer Read more here: https://lnkd.in/e8eNTDfS

In retail, the customer experience is king. 👑 As society advances and technology progresses, it’s crucial for brands to ensure they are evolving with the times. Retail Technology Innovation Hub explores how some of the biggest brands are enhancing the in-store experience and, in doing so, building closer connections with shoppers. With leading examples of experiential retail from Starbucks ☕ ➡ Read more here: https://lnkd.in/eEi3tFkw Scott Thompson #CX #RetailExperience

How much have receipts really changed over thousands of years? 🗿 Archaeologists recently unearthed an ancient shopping receipt dating back to the 15th century. This clay-inscribed tablet details a large purchase of furniture. Although it uses hundreds of different characters instead of letters, many brands still rely solely on this type of physical receipt, even after thousands of years. In the digital world we live in today, #eReceipts are the natural evolution—promoting sustainability, driving post-purchase engagement, and creating a single customer view. 🔍 So, what era is your brand living in? 👉 Read more here: https://lnkd.in/e48apCry Image credit: Fox News Media  Ashley J. DiMella #DigitalReceipts #Evolution #Sustainability

French supermarket Carrefour to trial payment by… the palm of your hand 🖐🏼 The technology - developed by payment terminal specialist Ingenico - works by ‘palm biometrics’ and uses the veins in your hand to validate the payment. The technology is already used by retail giant Amazon in its Whole Foods Market shops in the US and is also used in China, usually via the brand Wechat Palm Pay. Can you see this becoming the norm for payments? 🤔 ➡ Read more here: https://lnkd.in/drTZv2wP #POS #Payments  Photo credit: Amazon

😲 A UNIQLO customer was left shocked when they received this long default receipt for just one clothing item. 🌳 As The Cool Down states, waste from receipt paper matters as over 9,000,000 trees are cut down annually for something that nine times out of ten gets immediately thrown away. At Yocuda we believe that in a digital world, there is no longer a need for automatic printing of receipts. ✊🏼 The paperless #ReceiptRevolution is coming and retailers need to be ready. ➡ Read more here: https://lnkd.in/e4Hgz_gg #Digital #Receipts Photo Credit: Reddit, Inc.

Is your loyalty programme a truly #omnichannel experience? gianfranco cuzziol, Head of Customer Dr. Martens plc, recently spoke to The Paypers about customer loyalty and omnichannel. Here are some of the three takeaways that we think hit the nail on the head: 💙 Omnichannel approaches enable more personalised interactions. 🛒 Omnichannel loyalty programmes can increase convenience for customers. 📈 Omnichannel strategies help businesses track and measure the success of their loyalty programmes more accurately. Read more here: https://lnkd.in/dp38cekW #customerloyalty #CRM

How are you identifying and engaging with customers? 🎯 On average, retailers only know who 15% to 27% of their store visitors are. Bluecore has reported that retailers are letting up to 85% of potential customers fly under the radar and missing out on a significant opportunity to increase repeat purchases. 👉 Read more here: https://lnkd.in/ehW3_TCM #CustomerEngagement Retail Technology Innovation Hub Scott Thompson Jason Grunberg

🇪🇪 Estonia is another country taking steps towards a more sustainable future in retail and where the paper receipt is facing extinction. Currently, the law requires merchants to issue a receipt if the purchase amount exceeds €20. Under the proposed changes, this requirement would be eliminated. If adopted, the current law will be further amended to require merchants to issue a paper receipt (or a digital receipt with the customer's consent) only if the consumer pays in cash and does not use a #loyalty card. ➡ Read more here: https://lnkd.in/eDfDTQsU #DigitalReceipts Ministry of Economic Affairs and Communications of Estonia Eesti Rahvusringhääling Mari Peegel Marcus Turovski Paper receipts. Source: ERR

🤖 “Technology is not the enemy of human interaction; rather it can be a powerful ally” Just under a third of shoppers crave the level of personal service that in-store shopping provides, according to the findings of the latest EY Future Consumer Index. They found that while technology continues to transform consumers’ retail experience, people continue to return to stores for reasons that technology can't satisfy. Read more here: https://lnkd.in/emd_GZuf Kristina Rogers Stephen Wynne-Jones ESM - European Supermarket Magazine #RetailTechnology 

♻️ Sustainability Insights: Shaping the Future of International Shopping This study from Global Blue reveals that a significant 69% of shoppers prioritise sustainability when making purchasing decisions, with an impressive 82% more likely to support brands with clear sustainability commitments. Deep dive into the minds of international shoppers to discover how sustainability is reshaping the way we shop and interact with luxury and fashion brands. 👉 Download the report here: https://lnkd.in/e5r4x8xj #sustainability #Insights