Help Desk Specialist

We are currently seeking an energetic individual to work full-time in our London office as a Help Desk / IT Support Desktop Specialist. This is position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both written and oral.

Responsibilities include:

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring help desk requests
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required skills:

• Fluent English language
• Strong interpersonal skills and ability to interact with various people
• Highly self-motivated and with reasoning skills
• Be able to work in a team-oriented, collaborative environment
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 Pro and Windows 11 Pro)
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of ServiceDesk Plus
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Ability to follow through and document issues as well as provide resolutions
• Knowledge of Mac OS X is desirable
• Familiarity with Microsoft Active Directory a plus

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