IT Helpdesk Support Analyst
Hermès
London, England, United Kingdom
Over 200 applicants
See who Hermès has hired for this role
Key Responsibilities
Good knowledge and experience of:
- Resolve user issues in an accurate, timely manner
- Provide an excellent level of support and communication
- Escalate to 3rd line when necessary
- Maintain the internal ITSM ticket system
- Maintain the asset database
- Manage starters/leavers
- Create ‘how to’ guides for common end-user issues
- Configure and deploy new equipment (laptop / iPhone / printers etc)
- Assist with project deployments
Good knowledge and experience of:
- Windows 10
- Office 365 applications
- Active Directory
- TCP/IP networking / WiFi
- iPhone and MDM
- A good cyber-security awareness
- Good level of experience of supporting in a 2nd line role
- Excellent communication skills, verbal and written
- Methodical and logical approach
- “can do” attitude
- Ability to work under your own initiative and part of a team
-
Seniority level
Entry level -
Employment type
Temporary -
Job function
Information Technology -
Industries
Retail Luxury Goods and Jewelry
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