🌟 Join Us at Our Upcoming NPS Loyalty Forum Events in 2025! 🌟 We're thrilled to announce an exciting lineup of events to connect, inspire, and grow together. Whether you're passionate about customer loyalty, leadership, or experience management, we have something for you. Mark your calendars and secure your spot! 📍 Vienna, Austria 🗓️ NPS Loyalty Forum February 12-13, 2025 Join us to explore the latest trends and strategies in customer loyalty while networking with industry leaders. 📍 Salt Lake City, Utah 🗓️ Special Edition NPS Loyalty Forum March 17-18, 2025 This unique Forum will take place just before the Qualtrics X4 Experience Management Summit (March 18th - 20th), a fantastic opportunity for senior leaders. Learn more about X4 here: https://lnkd.in/gB6-MVT 📍 Montreal, Canada 🗓️ Women in Leadership Summit and NPS Loyalty Forum April 29 – May 1, 2025 Celebrate and learn from incredible female leaders, then join our Loyalty Forum to delve into customer loyalty strategies. 💌 How to Register: Email us at NPSLoyalty.Forum@Bain.com to secure your place at any of these events. Spots are limited, so don’t wait! Let’s collaborate, innovate, and lead together. See you there!
MyCX
IT Services and IT Consulting
MyCX is Bain & Company's all-in-one subscription for customer experience excellence and home to the Global CX Standards
About us
MyCX is Bain & Company's all-in-one subscription for customer experience excellence, designed to help you assess and advance your company’s CX capabilities and develop deeper expertise by learning from CX leaders and peers.
- Website
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www.bain.com
External link for MyCX
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- London
- Founded
- 2022
- Specialties
- CX Training, CX Certification, CX Data Analytics, CX Accreditation for Organizations, CX Measurement, Customer Insights & Analytics, Predictive NPS, CX Strategy, CX tools, Customer Experience Insights, Root Cause Analysis, Key Driver Analysis, Customer Journey Management, Customer Lifetime Value, CX Community, and CX Roadmap and Assessment
Updates
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We're excited to be part of the Bain delegation at X4 next week. Let Erin Wallace or Paul S. know if you want to catch up. We're looking forward to exploring the State of Customer Experience with you all in Salt Lake!
Customer engagement is evolving—are you keeping up? Join us at Qualtrics X4 in Salt Lake City, where our experts will share insights on customer experience, AI, and the future of business. Plus, we’re recording live episodes of the Customer Confidential podcast on-site. Don’t miss the breakout session on March 19, where Rob Markey and Michael Heric will cut through the AI buzz and share what really matters for leaders navigating this transformation. Learn more: https://atbain.co/4hrboj2
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MyCX reposted this
🎉 Reflections on an Incredible NPS Loyalty Forum Event in Florida! 🌴 Last week, we hosted our NPS Loyalty Forum at the Carrier Headquarters in Florida - a gathering of over 100 industry leaders united by a shared passion for Customer Experience. 💡 Empowering Leadership: Our second-ever Women in Leadership Forum explored the importance of leading with empathy, authenticity, and vision. 🔍 Customer-Led Growth: A highlight of the Forum was the C-Suite Spotlight panel, where executives shared insights on embedding customer-centricity into strategy, driving loyalty, and enabling sustainable growth. Philip Sager Ajay Agrawal Melissa Hentschel Sasha Weintraub 🤖 Innovation in Customer Experience: From Synthetic Customers powered by AI to creating Inclusive Customer Journeys, our speakers offered forward-thinking perspectives on how technology and inclusivity are transforming the CX landscape. 🌐 Global & B2B Perspectives: Discussions on Customer Experience in the B2B Ecosystem and Global Standards for CX underscored the importance of universal excellence. 🌟 Collaboration & Insights: Engaging breakout sessions fostered deep discussions and idea-sharing, leaving participants energized and equipped with actionable strategies to elevate customer loyalty. A huge thank you to our incredible speakers, participants, and the Carrier team for hosting us and helping make this event a success! Erin Wallace Paul S. Hannah Parkin Daniel Moellerhenn Tara Boone (Kroeger) Alastair Cox, Christian Regout Paula Fernández Louise Keely Madison Dyal Anderson Naiara De León We look forward to hosting our next Loyalty Forum in Vienna, Austria in February 2025. Please reach out to NPSLoyalty.Forum@Bain.com to register your interest in attending.
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🎉 Reflections on an Incredible NPS Loyalty Forum Event in Florida! 🌴 Last week, we hosted our NPS Loyalty Forum at the Carrier Headquarters in Florida - a gathering of over 100 industry leaders united by a shared passion for Customer Experience. 💡 Empowering Leadership: Our second-ever Women in Leadership Forum explored the importance of leading with empathy, authenticity, and vision. 🔍 Customer-Led Growth: A highlight of the Forum was the C-Suite Spotlight panel, where executives shared insights on embedding customer-centricity into strategy, driving loyalty, and enabling sustainable growth. Philip Sager Ajay Agrawal Melissa Hentschel Sasha Weintraub 🤖 Innovation in Customer Experience: From Synthetic Customers powered by AI to creating Inclusive Customer Journeys, our speakers offered forward-thinking perspectives on how technology and inclusivity are transforming the CX landscape. 🌐 Global & B2B Perspectives: Discussions on Customer Experience in the B2B Ecosystem and Global Standards for CX underscored the importance of universal excellence. 🌟 Collaboration & Insights: Engaging breakout sessions fostered deep discussions and idea-sharing, leaving participants energized and equipped with actionable strategies to elevate customer loyalty. A huge thank you to our incredible speakers, participants, and the Carrier team for hosting us and helping make this event a success! Erin Wallace Paul S. Hannah Parkin Daniel Moellerhenn Tara Boone (Kroeger) Alastair Cox, Christian Regout Paula Fernández Louise Keely Madison Dyal Anderson Naiara De León We look forward to hosting our next Loyalty Forum in Vienna, Austria in February 2025. Please reach out to NPSLoyalty.Forum@Bain.com to register your interest in attending.
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MyCX reposted this
🔥 Hot off the press 🔥 We're excited to unveil the 2025 collaboratively-endorsed Global Standards for Customer Experience today, featuring input from a global network of CX leaders & experts. Rooted in Bain & Company's CX Advance Framework with valuable contributions from Kantar and Qualtrics, these Global Standards are poised to revolutionize how organizations deliver on customer experience across industries and around the world. 👉 Download your copy of the Global Standards today: https://bit.ly/4eBvaaK #CX #CustomerExperience #GlobalStandards
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🔥 Hot off the press 🔥 We're excited to unveil the 2025 collaboratively-endorsed Global Standards for Customer Experience today, featuring input from a global network of CX leaders & experts. Rooted in Bain & Company's CX Advance Framework with valuable contributions from Kantar and Qualtrics, these Global Standards are poised to revolutionize how organizations deliver on customer experience across industries and around the world. 👉 Download your copy of the Global Standards today: https://bit.ly/4eBvaaK #CX #CustomerExperience #GlobalStandards
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🌍 Dive deeper into the Global Standards for CX in our next webinar. Hear directly from experts and principal authors at Bain & Company, Kantar, and Qualtrics and join the discussion with live Q&A. Register below 👇 We'll see you there!
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Miss our recent announcement? 📣 Earlier this month, we launched a first look at the new Global Standards for CX! Developed in collaboration with Qualtrics and Kantar, the Standards are set to elevate best practices for CX teams, and enhance experiences for customers across industries and around the globe. 💡 Download the Standards today and share your input during our consultation period - now through August 31, 2024: https://bit.ly/3A76fwP #ChangeMakers #CX
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Our experience management survey closes soon! 🛠️ **Which experience management tools / platforms are you relying on? ** Help us shed light on how teams are applying these tools today. ⚙ Take the survey today: https://bit.ly/4c81mka
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The wait is over! Our "Third Wave of CX" course is now live, exclusively for MyCX members. 🌟 This masterclass video course dives deep into the current state and future of customer experience, exploring key themes like: 🌐 The New Imperatives for CX: Learn how we arrived here, key hallmarks of the Third Wave, and what exceptional looks like in this new era 🚀 Innovative Strategies: Understand how leaders are staying ahead with cutting-edge CX methodologies. Join us on this exciting journey and transform your approach to customer experience with insights from Stanford Swinton. Crafted by instructional designers Sarah Rosenthal and Chris Neidig. 🎓✨ Our MyCX community now has access. Dive into the course today and be part of the future of customer experience! #CustomerExperience #CXInnovation #FutureOfCX #MyCX #Training
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