AskNicely

Since Dec 2023, the team at Red Door Escape Room has been using AskNicely to take the guesswork out of the guest experience. “We have been able to very specifically use feedback about this location and this new concept to identify the opportunities that we have to improve it and make it a better guest experience. With the AskNicely features, we're able to see how well episodes are scoring, what the guest sentiment is around the individual ones, what factors they enjoy and don't enjoy in each one.” Cameron McKibben, Director of Operations, Red Door Escape Room Learn more: https://hubs.li/Q02WWn0H0 #10for10

Appreciation post for AskNicely customer Century Fire Protection, a valued customer since March 2019! The frontline heroes at Century Fire use our platform to enhance customer relationships, address negative feedback promptly, and significantly increase sales through improved customer service. The company even transformed a $500,000 deal into a $1.2 million project by addressing customer concerns effectively. Go team! Learn more: https://hubs.li/Q02WWqrX0 #10for10

While it can be challenging to handle NPS detractors, addressing their concerns thoughtfully can turn a negative experience into a positive outcome 🙁➡️😊 Read more: https://lnkd.in/gJu78A7q #loveyourfeedback

Today we’re celebrating the awesome team at URComped an AskNicely customer since July 2023. Since using AskNicely, URComped has seen a whopping 1400% increase in Google reviews, most of which are 5-stars ⭐️⭐️⭐️⭐️⭐ ️Learn how here: https://hubs.li/Q02WnHz_0 #10for10

Coming soon to screens near you 👀

As part of our 10-year anniversary, we’re shouting out some of our incredible customers who are using AskNicely to deliver world class experiences. Today it’s all about Caci New Zealand - the leading provider of medical aesthetics services in New Zealand. Using AskNicely to collect, respond to, and analyze feedback, the team at Caci has experienced: 🟣 Higher NPS scores 🟣 Increased referrals 🟣 Improved customer retention As Chief Experience Officer, Emily Stevenson so rightly points out "The only way you transform the business is by actually acting on the feedback." Learn more about Caci’s success #10for10 story here: https://hubs.li/Q02W9Sdx0

We’re excited to recognize and celebrate the past 10 Living in the Purple winners! Congratulations to Jolene Smith, SHRM-SCP, Josiah Bowen, Jason Hinze, Vlad Pashchenko, Yesenia Hamilton, Lindsay B., Jomar Ferreras, Breanne Singley, Joshua Mc Donald, and Tony Shi! These outstanding individuals consistently demonstrate our core values: Play to Win (own it, keep it simple), Love Your Feedback (stay curious, share often), and Be Nice (kind IS nice). Their contributions help make AskNicely what it is today. Curious about what it means to be #LivingInThePurple? #10for10 Learn more here: https://lnkd.in/ggQP-WDN

🎉AskNicely turns 10 today! 🎉 It's been an incredible decade of delivering customer experience magic. From humble beginnings in a garden shed back in 2014, when Aaron Ward and john ballinger set out to answer one question: How do we help businesses deliver better experiences to their customers? We've come a long way since then. Today, we’re proud to have teams in Auckland, Portland, Salt Lake City, and Amsterdam under the leadership of Kirsten Newbold-Knipp. To mark this milestone, we're excited to share a special video looking back at some of our biggest moments and accomplishments. We’re inspired by the journey ahead and remain committed to empowering people to create awesome customer experiences every single day. Our mission is simple: Grow people-powered businesses by motivating employees to deliver the best for every customer, every time. Here’s to the next 10 years of Living in the Purple, and beyond! 💜 #AskNicelyTurns10 #10for10 #CustomerExperience

"AI is revolutionizing customer service by enabling businesses to address customer issues before they arise. This shift from reactive to proactive service allows companies to use data, automation, and machine learning to anticipate customer needs and solve problems autonomously." At AskNicely, we want AI to help businesses create better customer experiences every day. That’s why we’re creating features that use AI to make it easier for our customers to provide top-tier customer experiences while learning and improving along the way. https://hubs.li/Q02VwFG30 #loveyourfeedback #ai #customerexperience

Something exciting is coming soon 👀 🎬