Big Sea

🌟 BugHerder of the Month: Melissa Cozart 🌟 We celebrate Melissa Cozart as our ‘BugHerder of the Month’ for August! 🎉 Melissa and her team recently completed a multi-year project, launching a completely new website for Mote Marine Laboratory & Aquarium which received overwhelming positive feedback. Meet Melissa Melissa Cozart is the Director of Development at Big Sea, where she brings over a decade of experience in WordPress development and project management. Known for her meticulous attention to detail and leadership in complex web projects, Melissa consistently delivers outstanding results that exceed client expectations. The project The Mote Marine Laboratory & Aquarium project was a massive undertaking, involving a complete overhaul of an outdated CMS and significant architectural changes to the website. With over two dozen stakeholders involved, Melissa was tasked with managing an extensive amount of feedback on tasks, text, images, and more. How she did it Melissa used BugHerd to manage the review and QA process during the website build. • Feedback was triaged and prioritized: BugHerd’s robust interface allowed Melissa and her team to effectively manage the client feedback process. • Team collaboration was seamless: The kanban-style dashboard provided by BugHerd was instrumental in keeping the team on the same page. • Clarity and Context was maintained: BugHerd enabled them to revisit detailed discussions and screenshots so that every piece of input was fully understood and addressed within the proper context, reducing misunderstandings and ensuring actionable outcomes. The results Melissa’s strategic leadership, supported by BugHerd, ensured a successful project launch for her team. There was a significant reduction in post-launch issues reported by users, and satisfaction among stakeholders was high. “Your superiors will love that BugHerd saves time and money, but your clients will love the clarity of communication between all project parties.” 🚀 Read more about the project here: https://lnkd.in/gu-Zi3qQ #BugHerderOfTheMonth #WebDevelopment #Leadership

I don't even know how to respond to the gushing words of Lashonda Curry about our work on the new Florida Humanities website. I'm so proud of the heart that our team bring to every project. "I really appreciated their communication style, organization, patience, training and teaching, and being so responsive to any questions or concerns we had. They were both extremely knowledgeable and easy to talk through and troubleshoot and colloborate with when needed. We all thoroughly enjoyed working with them as they did an incredible job of walking us through the process every step of the way with thoughtfulness, great customer service and positive attitude." Great clients + great causes = great, fulfilling work for the Big Sea team.

⬇️ Steal our New Donor Welcome Series ⬇️ A system-generated receipt isn't good enough. Yet that’s all I’ve received from two different orgs in the past month. Do better. It’s so easy. We use this series - or something similar - as one of the first automated series we set up in your email automation tool. 💡The core elements of individual donor stewardship can be automated.💡 (You are using an email automation tool, right?) This series is triggered when a new donation is received from a first time donor. It's easy because we use tools that work together seamlessly - Fundraise Up + HubSpot - that allow us to use data about donors to build sequences. Then, we branch the emails to encourage one-time gifts to turn into recurring gifts (again, data is passed from Fundraise Up straight into HubSpot). The first time we do this is the very last email in this sequence – but don't worry - we've got sequences for that, too. Now, this is just the structure of the sequence; the real magic comes in the storytelling and how you connect with those new donors around issues that are important to them. I'd say it's the least you can do but so many orgs are doing so much less. #Fundraising #nonprofit #nonprofitfundraising #nonprofitmarketing #donorstewardship #nonprofitemail