Conveying Your Message LLC

At Conveying Your Message, we are committed to empowering #Industrial and #Manufacturing companies by providing them with sustainable sales, marketing, and service solutions that focus on the customer experience and fuel long-term growth. No customer deserves to be taken for granted and no customer-facing employee deserves to be crushed under customer expectations. Our approach revolves around three key pillars: 📈 Growth Consulting: We work closely with you to develop a customer-centric blueprint that aligns your sales, marketing, and service teams with business goals and objectives. ⚙️ HubSpot Implementation: We help you create a single source of truth customer platform that facilitates seamless teamwork and effective communication among your teams. 🕘 Resource Efficient Content Creation: Our demand generation strategies focus on helping you build a resource efficient content creation system to reach a wider audience and drive meaningful engagement. To start your sustainable growth journey today, visit our website at https://hubs.ly/Q0260Gmd0

Had a blast working with Madelyn Donovan, Courtney Houtz, and the team Butler Technologies, Inc. on this project to optimize their quoting process using HubSpot. Sometimes, you don't need to buy more HubSpot and your team is capable of building things in it themselves. So what is the problem? Well, HubSpot can do A LOT. And as the HubSpot team moves at light speed to add more and more features to their customer platform, it is close to impossible to keep up. That's where we come in. We help you keep up with what's new while understanding what is relevant for your business at the same time. This allows you to focus on the change management and internal communication required to actually DO MORE with HubSpot. Congrats, Madelyn! If you are tired of being asked to buy another Hub or reading through project scopes containing 100s of project hours while knowing you could do much of it yourself, let's chat. https://lnkd.in/gh5Unutx

So here it is. My truly unsolicited plug for you to check out #SprocketsandGears. I'm not a big "podcaster" but sometimes on that long 5 hour drive to North FL to check in on the parents... I like to listen to something other than my grotesquely out of key voice singing at the top of its lungs to the Pandora channels I've listened to multiple times. 🧡 Selim Maalouf and Chris Carolan have been at this cast a minute and if you are a #HubSpot user, supporter, partner, #SuperAdmin.... take a listen. Don't be scared off by the Industrial and Manufacturing slant... so far they have tackled general topics that we all live with and think about conquering. I mullinated, I nodded my head, I even laughed out loud a few times. Selim, Chris and to all the awesome guests you've brought in... thank you and MORE EPISODES!!! My cat appreciates the break from my warbling. 🙀

An Easy-To-Manage, #SelfService Portal for Reps and #Customers. #Delivered. You have been wanting to make it easier for customers, #manufacturer reps, independent sales reps, installers, field service providers, suppliers, #partners, and other external stakeholders to have easier access to data that is specific to them and their relationship with your business. You have been wanting to deliver this WITHOUT inviting them into your digital revenue applications like the #CRM and #ERP. You have been wanting to deliver this WITHOUT a burdensome implementation that takes many months, many man hours, and carries a total cost of ownership in the $100K-$1M range. You have been wanting to deliver this WITHOUT needing a team of people to develop and maintain it. WITHOUT dependence on 3rd party support. WITHOUT a "managed services" ball and chain. It is time for you to deliver. The Delivered Self-Service Portal was designed to answer the questions your #customer-facing teams are receiving every day in countless calls and emails before, during, and after placing an #order. Who? - Who is my #sales contact? - Who do I send my #billing details to? - Who will be installing the equipment I ordered? - Who will be providing the training? - Who do I go to for questions? What? - What specifications did I order? - What quantity did I order? - What was the cost this time? Last time? - What was my discount? - What is my #quote/order/PO/customer/serial/tracking number? When? - When was the order submitted? - When is it scheduled to ship? - When am I scheduled to receive my order? - When DID it ship? - When DID I receive it? Where? - Where are you sending the invoice? - Where are you #shipping my order to? - Where is the order coming from? - Where is it at in the #production process? - Where is it at in the shipping process? How? - How do I reach out if I need help? - How do I use it? - How do I teach someone else to use it? - How do I perform maintenance? - How do I get #service? Am I resonating yet? If you provide self-service answers to these questions, how many calls and emails would you be preventing every day, week, month? A sales leader recently shared that they get 600 emails a month FROM ONE CUSTOMER. At a $10M manufacturing company, it's easy to justify this since it is your biggest customer. Just kiss all that margin you thought you had goodbye. But this is just the busy work. The easy stuff. The table stakes. The REAL opportunity is providing self-service answers to questions like... Who do I BUY more from? What else should I BUY to go with my order? When can I BUY the new upgrade? Where can I BUY more of these on your website? HOW CAN I BUY MORE RIGHT NOW?! Say hello to delivered #resell, #upsell, and #crosssell goals for the year. Say hello to the delivered #customerexperience you are used to outside of work. Get Delivered Today. Book a demo in the comments.

🔍 Join us on March 1st for an event on Proactive, Post-Sale Order Management with HubSpot! Learn from Chris Carolan & Selim Maalouf as we discuss the upcoming "Customer Order" Object & "Deliverable" Custom Object. Don't miss out! https://lnkd.in/e-CTBXMU #HubSpot #PostSale

Mark your calendars! Join us on March 1st at 1:00 PM ET for an exclusive online event on proactive, post-sale order management with HubSpot! Discover how to elevate your customer experience with Chris Carolan & Selim Maalouf from Conveying Your Message. Save your spot now: https://lnkd.in/eSNNhWSY

If the Industrial and Manufacturing space typically face similar operational challenges Why haven't software companies figured out a holistic solution? ⚙️Industrial Tech Stack LIVE⚙️ kicked off 2024 and we had a great conversation led by the one and only Scott Brinker. One of the questions we wanted to highlight was about the need for composable solutions when the problem sets in a specific vertical seem to be similar. It's refreshing hearing real world professionals about real world situations where the answers are not always straight forward. 📽️ Watch the video to listen to what Scott's take is on the matter 👇Want to be a part of this great conversation? Make sure to join us on February 20th for our next session. Register to get the Zoom Meetings on your calendar https://hubs.ly/Q02k9wwk0 #ITSL #IndustrialTechStack #CustomerExperience #TechStack Video Credit: 👉 Julie Runez 👉 Scott Brinker

Our CEO, Christopher Nault talking about the importance of a B2C mindset in B2B marketing on the Conveying Your Message LLC podcast! 🔊 Check out the full episode using the link in the comments below! 👇 #inboundmarketing #b2bmarketing #podcast #brandawareness #b2b

Voice of Customer research doesn't need to be complicated Dave breaks down based on his experience, what VoC should be. #VOC doesn't have to be complicated. You can simply use whatever tools you have at your disposal to start a meaningful conversation with your best customers. Thank you again Dave Loomis for being a guest on the show. Check out the Full episode - https://hubs.ly/Q02jmhny0 👇👇 Like what you hear? You can enjoy The Manufacturing Marketing Show on your platform of choice. Make sure to: 📹 Watch on YouTube 🎧 Listen on Spotify, Apple Podcasts and YouTube Music 🔔 Follow Selim Maalouf & Chris Carolan so you never miss any future episodes

Voice of Customer research strikes fear in some people's minds But we always recommend doing VoC to anyone one we work with, and Dave wishes more marketers marketers did the same. Having a clear and simple framework can ease the fear and bring you one step closer to understanding your customers. Thank you again to Dave Loomis for being a guest on the show. Check out the Full episode - https://hubs.ly/Q02h_7Y00 👇👇 Like what you hear? You can enjoy The Manufacturing Marketing Show on your platform of choice. Make sure to: 📹 Watch on YouTube 🎧 Listen on Spotify, Apple Podcasts and YouTube Music 🔔 Follow Selim Maalouf & Chris Carolan so you never miss any future episodes