🚀 Customer Journey Mapping: Do You Have a Clear Game Plan? 🚀 Customer Success isn’t just about reacting to customer needs—it’s about proactively engaging them at every stage of their journey. Having a clear customer journey map can be the difference between just managing accounts and truly driving success. But here’s the real question: Does your customer journey map outline the proactive activities needed to engage customers in each phase? 🤔 If not, you might be missing out on key opportunities to boost adoption, reduce churn, and increase expansion. A well-defined journey helps your team anticipate customer needs and act before issues arise. 💡 I'm curious: how many CSMs out there have a solid customer journey map with proactive engagement activities per phase? Let’s find out! Irit Eizips
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