Easy Ice

Shout out to Tiffany Austin, our Orlando branch’s Operations Administrator, for earning an I.C.E Award nomination this month! Tiffany was chosen by her colleagues for being relentlessly resourceful and productive, and always making things happen when it comes to operations in Orlando. Here’s what a colleague had to say about everything she does for Easy Ice in such an important market: “Tiffany has really stepped up and taken on a lot of extra duties with so many changes happening in Orlando. She’s doing an excellent job and has gone above and beyond to make everyone else’s jobs go smoothly.” Thanks again for all you do to help us in Orlando, Tiffany—keep up all the great work!

Congrats to Debby Ganz, our Marquette branch’s Logistics Coordinator, for her August I.C.E Award nomination! Here are a couple of submissions from her colleagues highlighting how much she contributes to our success: "Debby is one of the hardest workers I have ever had the pleasure of meeting. She goes above and beyond each and every day. Her job is not easy, but she makes it happen. Tracking every single shipment inbound/outbound, coordinating movers, finding missing equipment, handling all damage claims—I could go on and on about everything she does. She is a HUGE support to all of us and has so much knowledge and experience in her field. Definitely a fantastic resource for our organization. She’s a wonderful coworker, friend, resource, support and we couldn't do it without her!"   "Debby demonstrates exceptional work in managing our tracking and shipping logistics on a daily basis. Her dedication and expertise is unmatched and works relentlessly to ensure shipments are getting to where they need to go and everyone involved is well informed. Without her meticulous records and communication efforts, the installation timeline that we see today simply would not exist. The number of times she has saved the day by making arrangements on such short notice or solving complex shipping issues and errors makes her an unsung hero!"   Debby, we appreciate everything you do behind the scenes to keep things running smoothly! Thank you for all you've done to earn this nomination. 

A big thank you to Hector DeJesus, one of our Field Service Technicians in Orlando, for all he’s done in his role to earn an I.C.E. Award nomination this month! Here’s what one of his teammates had to say about all his efforts in our Orlando branch: “Hector has been working tirelessly to keep our Orlando team afloat during this extremely busy season! Also, he and his wife just welcomed a new baby, and I don't know how he is doing it all so well. He has a positive attitude, and he’s always willing to come in early and stay late to help us out. Whatever it takes to get the job done! We can't thank him enough for stepping up.” Hector, we appreciate all you’ve done to help us bring Ice the Easy Way to customers in Orlando. Thank you for everything, and once again, congratulations on the newest member of your family!

A huge congratulations to Andrea Morales, our Scottsdale Branch’s Solutions Specialist Coordinator, for winning July’s I.C.E. Award! 🧊🏆 Andrea had so many submissions from her colleagues across so many different categories, we can’t even come close to fitting them all in this post!    With that said, we think this one is a great example of why we’re so lucky to have Andrea:    “Andrea, aka Dre, is usually the first person a customer speaks to when they call us. She has one of the most difficult jobs of anyone—she’s the first voice customers hear, and always leaves them with a positive impression upon speaking with her. One of her duties is answering the phones with an energetic, happy-to-help-you attitude to direct their call to the proper person or department.     She always directs our customers where they need to be in the most impressive manner imaginable. We hear her all day, and it's very motivating how calm and helpful she comes off to our customers. We're proud to hear her positive attitude and nobody is better on the phones with customers! We're very grateful to have her here on the phones for us! Way to go Dre!”    Andrea, thank you so much for all you do for our Scottsdale branch! From your proficiency in your role to the great energy you bring to those around you, we’re so thankful that you’re a part of our team. Keep up the great work! 

We couldn't be more excited for the Summer Olympics—especially Kelvin! There's something special about watching the best in the world do what they do, whether that's world-class athletic talent, or providing ice the Easy Way

Shout out to Jim Anderson, one of our Service Delivery Coordinators in Marquette, for his July I.C.E Award nomination! Jim was nominated for being the type of person to make things happen with his productivity and resourcefulness. “Jim has been an outstanding member of the Service Delivery team, and he’s learned so quickly in his near one year at Easy Ice. Jim has taken on additional responsibilities within our department as well as helping to start new adventures.   Jim not only takes on additional work, but he does it with the best attitude and always has a smile on his face and a kind word to say. Our customers could not be in better hands!”   Jim, thanks for not only being fantastic at your job, but also being a source of positivity and joy for your teammates around you! We appreciate you and are lucky to have you on our team.

Join Kelvin as he makes the rounds at the Texas Restaurant Association Show, where Easy Ice was thrilled to share a booth with our partners at Mission Restaurant Supply! Thanks to everyone who came to chat, learn about Easy Ice, and play Plinko with us!! We'll see you all next time. 

Congrats to Lindsay Black, our Marquette Branch’s Service Delivery Lead, on getting nominated for July’s I.C.E. Award! These kind words from her colleagues tell you all you need to know about why she deserves this recognition.   “Lindsay is wonderful to work for and work with. She's excellent at guiding her team through the implementation of changes—always thinking about different approaches to problems that help Easy Ice put the customer first, and defining strategies for service delivery that have tangible, positive results. Beyond her skills as a manager, she's 100% willing and super apt at rolling up her sleeves and doing the trench work in service delivery (and she's like, SCARY good at it). If she gets directly involved in a customer issue, it's going to get results, and they are going to be a customer for life.”   “Lindsay is the bedrock, always there, foundation of our SD team. She cares deeply about all of our well being, as well as that of our company and our customers. She has a wealth of knowledge, and is always happy to share with us! She leads by example always—never dumping the gritty tasks to us and always willing to lend a hand. She’s always in a good mood and setting a positive tone in our environment! She makes all of us better employees!”   Lindsay, words like that from your team tell us a whole lot about your dedication to your work, your colleagues, and Easy Ice as a whole. Thank you so much for all that you do, we appreciate you!

Shout out to Rafael Hernandez, one of our Orlando branch’s Field Service Technicians, for his July I.C.E. Award nomination! Rafael received 10 different submissions across 4 different categories for this nomination, (wow!) and we’ve included a few of them below.    “Rafael is not only the best installer on the market, but he never misses an opportunity to not only help us in the branch, but tell us something as little as "Thank you.” There's never been a time where he’s ever said or done anything negative. He's genuinely a great person and the world needs more of him.”    “Rafi is consistently boosting team morale through his positive attitude. Between bringing donuts for the team to making his way around the building on a regular basis just to check in and see how everybody is doing, he is always doing his best to make sure we have a great day.”     “Rafael is an outstanding human being. His heart, and kindness are immeasurable. He is always willing to help others with whatever they need. Stay late, come in early—whatever it takes to get the job done and make the customer happy.”    Rafael, these kind words from your coworkers tell us not only how great you are at your job, but what a wonderful person you are to work with and be around. We appreciate everything you do in Orlando—keep up the great work and keep being you!

We had a great time at the California Restaurant Association San Diego event. Here is another recap and highlight of Plinko! We are always excited to create a cool experience.