The latest Coffee & Contracts session today promises to put the " Omp❗ " back in Compliance. If you missed this great discussion on the role of compliance in social care-health care contracting, we want to share the fun (and insights). Highlights below:
NAME SOMEONE. Most of even the larger community care hubs with complex funding and partnerships agreed that compliance is a part-time role for someone. But, there is a named someone. One of the pillars of a strong compliance program is a designated compliance officer.
WRITING THE POLICIES MIGHT NOT BE THE BIGGEST INVESTMENT OF TIME. In the long run, it is training staff, enforcing policies & responding to questions or problems that will probably take the most time. Good news is that engaging with staff and following best practices do more than just check compliance boxes, they build stronger operations.
COMPLIANCE AND TRUST GO HAND IN HAND. As social care providers are developing contractual relationships with health care partners, trust building is at the center of success. Shared understanding about compliance is scaffolding that supports trust and effective partnerships.
NOT A PROJECT. Pace yourself. Compliance is not a project, its an ongoing operational function.
HAVING SAID THAT....AVOID OVERKILL. As the old saying goes, the enemy of the good is the perfect. There are some compliance rules that are truly zero wiggle room (like HIPAA and protected health information). But, not every single good practice requires a full-blown documented policy that is updated on a weekly basis!
And finally, 7 GUIDING PRINCIPLES. The federal Health and Human Services Agency (HHS) outlined 7 guiding principles that underpin a strong compliance program. When in doubt, start here ↩
* Policies & Procedures,
* Compliance Leadership
* Training & Education
* Effective Communication
* Enforcing Standards
* Auditing and Monitoring
* Response & Development
Thanks to terrific speakers Mark Humowiecki and Jennifer Raymond and robust discussion in our breakout room Ray Manahan, MHA, PMP Eric McNair Scott Richard Taylor Kimberly Dyke-Harsley and Gina Trignani whose comments inspired this post!
Partnership to Align Social Care Camden Coalition Partners in Care Foundation
#managedcare #socialcare #SDoH #HRSN
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