GBS.World

📘 Don’t miss out on our free eBook! Learn about the common outsourcing challenges and how to overcome them with practical solutions. Download your copy today: https://lnkd.in/erF5UbUX #GBSWorld #globalbusinessservices #bpo #contactcenter #contactcentre #cx #customerexperience #ito #itservices #backofficesupport #bposervices #bpooutsourcing

I am delighted and grateful to be a keynote speaker at the Bridging Markets: German-African IT & BPO Summit on December 2nd, 2024, at the Radisson Blu Hotel Upper Hill in Nairobi, Kenya! 🌍 My topic: Opportunities and Challenges of the African Market for the BPO Sector. I'll be sharing insights into the unique opportunities Africa presents, such as a rapidly growing talent pool, cost advantages, and significant technological advancements. We'll also address some of the pressing challenges facing the sector. This summit is a fantastic opportunity to connect with industry leaders, explore Africa’s growing prominence as an outsourcing hub, and discover how your business can engage with this dynamic market. Looking forward to seeing you there and shaping the future of the global BPO sector together! You can register here: https://lnkd.in/eWbqtbQu. Lars Wannemacher, Annabell Marie Kreuzer, Belinda Awumee, Martin Roe, Stephan Malherbe, Jonathan Beardsley, William Carson, Traci Freeman (she / her), Rod Jones, Peter Ryan, Jon Yarlett, Andrew Wrobel, CRP, Wiktor Doktór, Genesis Analytics, GBS.World, CxOutsourcers, Genesis GBS, Africa Federation of GBS Associations, International Digital Dialogues #BPOSector #AfricanMarket #GermanAfricanBusinessSummit #KeynoteSpeaker #GlobalBusinessOpportunities #NetworkingEvent

Impact Sourcing Best Practice Recruitment and Inclusive Hiring. 🌟 Celebrating companies leading the way in GBS/BPO Inclusive Hiring and Impact Sourcing Best Practices for 2024! 🌟 One of 5 Recognition Categories. Their dedication to equitable recruitment is setting a new standard. Kudos to these global service providers! Recognition is based on analysis and surveys conducted for The Total Human Rightsource, Inclusion, Value, and Empowerment (THRIVE) Index. Watch this space for more recognition posts and the latest release of the global THRIVE Index. Nathan Muniz, 247SECRETARY.COM, Juan Caire, Alliance BPO Services, Neal Topf, Callzilla - The Quality-First Contact Center, Shoana Padayachee, Redial BPO, Sigma Connected Group, Becky Morris (was Green), SupportU, Dr. Hui Curtis, Xceed,Sherif Abuzaid, GBS.World, CxOutsourcers, Genesis GBS, Traci Freeman (she / her), Rod Jones, Denzel Vaughan, Mark Angus, Africa Federation of GBS Associations #GBSWorld #globalbusinessservices #bpo #contactcenter #contactcentre #cx #customerexperience #ito #itservices #bposervices #bpooutsourcing #gbs #impactsourcing

🌟 Congrats to Callforce! 🌟 Callforce is Verified again by GBS World! 🏆 They’re now showcasing their services to global buyers, and you can be next. Don’t miss your chance to get noticed- join the program today! 💼 https://lnkd.in/dksz2zxz 🌟 #GBSWorld #globalbusinessservices #VerifiedProviders #BusinessMatchmaking #bpo #contactcenter #contactcentre #cx #customerexperience #ito #itservices #backofficesupport #bposervices #bpooutsourcing Mark Angus Denzel Vaughan Geraldene Prinsloo CxOutsourcers Genesis GBS

Hello from Guatemala where I had the privilege of participating on this panel that debated global GBS and outsourcing trends, challenges and opportunities. Special thanks to fellow panelists: Prashray Kala, Juan C. Coronado, Anupam Govil, Avinash Vashistha, and moderator Vanessa Toré. Some of the key trends and points covered included: - Customer Lifetime Value (CLV): which is getting a lot of focus from enterprise buyers. - Outsourcing 2.0: with integration of human super agents AI,(and now Generative AI), predictive solutions, blockchain and robust cybersecurity. It’s the next wave of outsourcing. - Expansion of Service Scope: There is a notable shift toward broadening the range of services offered by GBS centers and operators. - Talent Acquisition and Retention: The GBS sector in LAC has seen a surge in demand for digital and technical skills. - Specialization in Industry-Specific GBS Solutions: developing niche capabilities focusing on industry-specific expertise - such as healthcare, fintech, and e-commerce. - Growing Demand for Sustainability and Impact Sourcing. - Collaboration with other emerging markets (and regions) looking to augment their teams and create pockets of talent excellence. Javier Peña Capobianco, Ninoshka Linde, Traci Freeman (she / her), Peter Ryan, Rod Jones, Genesis GBS, Stephan Malherbe, Genesis Analytics, CxOutsourcers, GBS.World, Matt Kendall #GBSWorld #globalbusinessservices #bpo #contactcenter #contactcentre #cx #customerexperience #ito #itservices #bposervices #bpooutsourcing #Guatemala #LAC #gbs

🌟 Congrats to Capability BPO! 🌟 Capability BPO is Verified on the GBS World Marketplace! They’re showcasing their capabilities, scalability, diversity, and compliance. Join the program today!  https://lnkd.in/dksz2zxz #GBSWorld #globalbusinessservices #VerifiedProviders #BusinessMatchmaking #bpo #contactcenter #contactcentre #cx #customerexperience #ito #itservices #backofficesupport #bposervices #bpooutsourcing Mark Angus Denzel Vaughan Geraldene Prinsloo CxOutsourcers Genesis GBS

💡 Why Get Verified? 💡 It’s simple: ✅ Get independently verified or certified. ✅ Benefit from buyer-to-provider matchmaking. ✅ Build trust faster. With 49% of global buyers looking for verified providers, don’t miss the chance to stand out! 🌍 🌟 Become Verified today: https://lnkd.in/dksz2zxz 🌟 #GBSWorld #globalbusinessservices #VerifiedProviders #BusinessMatchmaking #bpo #contactcenter #contactcentre #cx #customerexperience #ito #itservices #backofficesupport #bposervices #bpooutsourcing Mark Angus Denzel Vaughan Geraldene Prinsloo CxOutsourcers Genesis GBS

🔍 Why Verification Matters 🔍 With GBS.World, verification means having your services reviewed and validated by independent analysts and researchers. 📊 Boost your credibility and trustworthiness in the global CX and outsourcing marketplace! 🌍 Be seen. Be trusted. Be verified. ✔️ 🌟 Become Verified today: https://lnkd.in/dksz2zxz 🌟 #GBSWorld #globalbusinessservices #VerifiedProviders #BusinessMatchmaking #bpo #contactcenter #contactcentre #cx #customerexperience #ito #itservices #backofficesupport #bposervices #bpooutsourcing Mark Angus Denzel Vaughan Geraldene Prinsloo CxOutsourcers Genesis GBS

✨ Elevate your outsourcing game! Our free eBook is packed with insights and solutions for overcoming the top pain points faced by business buyers. Get your copy today: https://lnkd.in/erF5UbUX #GBSWorld #globalbusinessservices #bpo #contactcenter #contactcentre #cx #customerexperience #ito #itservices #backofficesupport #bposervices #bpooutsourcing

🔍 Looking to streamline your business operations? Our free eBook provides in-depth analysis and strategic insights to help you tackle outsourcing challenges for buy-side executives. Get it here: https://lnkd.in/erF5UbUX #BusinessEfficiency #GBSWorld #globalbusinessservices #bpo #contactcenter #contactcentre #cx #customerexperience #ito #itservices #backofficesupport #bposervices #bpooutsourcing