INTELITY

This 7 minute story is WHY you do what you do - you never know when going the extra mile for someone will change their life - forever. 📖 **From Challenge to Opportunity:** Elevating the Guest Experience 📖 When faced with a crisis situation involving a guest's lost proposal basket worth thousands, Kurt and his team had a choice: settle for the easy solution or turn it into a teachable moment and extraordinary experience. They chose the latter and recreated the entire shopping trip, ultimately transforming a disaster into a magical story of love and dedication. It only became more poignant when unspeakable tragedy struck. This heartfelt experience not only solidified a commitment to excellence but also highlighted the power of creative problem-solving and team synergy. 🌟 Listen to this incredible story and how this impactful decision shaped future leaders and created a cherished memory - one that would run more deeply than ever imagined. 👇 Thank you Kurt Bjorkman for sharing this memory with us. #CustomerService #Teamwork #Hospitality #ExtraMile #CustomerExperience #Leadership #MemorableMoments #GoingBeyond

📍Why is hospitality technology often so antiquated?  "Because the hoteliers aren't listening sometimes I think to what the travelers want - or the technology is not there to allow them to do it - so if someone came along and said we have a way of going from curbside to room and it's seamless to the guest - and that front desk is no longer a front desk, it's more of a guest services, concierge, hospitality piece instead of a transactional piece. Maybe more hoteliers would do that because guests would see that, fall in love with that, and everyone else would fall in line. So I think it's antiquated because they're just not innovative enough." Gregg Hopkins President @ Get Hoppy Consulting | Trusted Technology Advisor, Business Strategist, Hands-On Mentor #hospitality #technology #hoteliers #guestexperience #innovation

"I think that too much tech can be a bad thing. And so what you're implementing in your hotel - if somebody has a bad experience with that tech, that's going to put a bad name on your reputation on the brand, whatever it may be. So using tech successfully, making it simple is the direction I think most hoteliers should be going. Not overthinking it, not over complicating things. You shouldn't need a manual to figure out how the lights work in your room." Rishi Mistry - Extra Low Voltage Specialist

Celebrating wins that benefit guests, staff, and hotel leadership never gets old! Enabling customers is always worth it.

"The top 3 drivers of experiential hospitality are authenticity, discovery, and well being. The number one determiner of guest satisfaction with the experience when they go into a hotel or a restaurant is that it's authentic. And then number two response was that they discover something that they had not known before or experienced before, or they try something new. And then the third one is that, that they feel joy or wellbeing from it. These are peers and they are interdependent and you take one out and it's a house of cards. It falls or it's a three legged stool. It falls. Because you can't have authenticity unless you have moments of discovery and you can't have that sense of joy or that sense of well being because you've had something be additive to your life by discovering something. Nothing is discoverable unless it's authentic." Larry J Spelts Hotelier specialized in independent, experience-driven boutique hotels

"A lot of tiny little moments have added up over my life to, knowing this is my calling. Cause who chooses to do this? Cause it's hard, serving others is hard. Somehow I had it in my heart to be in this business from junior high school. I just knew I wanted to be in the hotel business." Kurt Bjorkman - COO at the Ranch at Laguna Beach

Customer community is what it's all about! Customer Advisors of Note - Nashville 2024 was an experience to remember. We elevated the conversation in hospitality and technology - together! This advisory board expertly outlined how technology is key to the first-class guest experience, and making memories. More to come! #celebratingtechnology #makingmemories #hospitality #guestexperience #Nashville

Great read with Intelity tech!

Empowering women, empowering innovation. At Intelity, we celebrate International Women's Day by honoring the achievements and resilience of women in technology and beyond. Our commitment to diversity fuels our innovation, driving us toward a more inclusive and equitable future for all. Here's to the incredible women who inspire us every day. 💪🌍💜 #InternationalWomensDay #Empowerment #Innovation #Equality

Thrilled for the Grand opening of Muckleshoot Casino Resort on January 3rd! It was an absolute pleasure collaborating on the integration of Full Platform Tablets. Can't wait to see the incredible experience unfold! #grandopening #InRoomTablets #INTELITYinAction