Revinate

Do you remember the game “Guess Who”? You’d ask the opposing player a series of yes-or-no questions to try to guess the right character’s identity. If you guess right, you win. Guess wrong, you lose. It’s the same in hospitality. If you can identify who your most valuable guests are and provide great, memorable experiences, they’ll keep coming back. You win. But if you can’t provide the personalized experiences guests have come to expect, they’ll probably end up with a competitor on their next stay. You lose. Revinate is stopping the guessing game, bringing you the technology to make good decisions, fast, and based on real data, not just chance or instinct. That’s why we’ve developed a Customer Data Platform (CDP) that brings all the characteristics and clues about your guests together in one place, so you can see them for who they truly are. And we’ve done it with the most advanced AI-driven machine learning this industry has ever seen to link every guest touchpoint, stay, and interaction together. We’re taking out the guesswork. If you’re with us at #NAVIGATEMiami, stop by our experience center to explore the Revinate CDP and catch a demo. Bank on Revinate and discover more of what our CDP can do for your hotel: https://bit.ly/49Pqjji #CustomerDataPlatform

We say this all the time: 👏Data 👏is 👏your 👏secret 👏weapon! Hotels in APAC are transforming hospitality by using data-driven strategies. By focusing on metrics like Revenue Per Available Guest (RevPAG), they’re enhancing guest satisfaction and driving profitability. 🔍 Real-time data allows you to craft personalized experiences and smart upselling opportunities. It’s not just about filling rooms—it's about unlocking new revenue streams and creating memorable stays that keep guests coming back. Learn more in this article by APAC Insider: https://bit.ly/4dCvTse

Boomers book direct 🤯 You read that right. 76% of Baby Boomers are booking their hotel stays directly on your website — 28% more than Millenials. Does that surprise you? If so, that may be an indication you need to target this demographic with guest communications on direct bookings. And while you’re at it, target other generations with messaging and offers that are more relevant to them to entice them to join the direct booking club. That way you’ll increase your chances of securing more direct bookings rather than relying on one guest segment. Helpful tip: Take a look at your booking engine. You may be losing guests there. With a little automation and personalization, you can bring them back. Read more about booking trends like this via the link in the comments! #DirectBookings | #HospitalityTechnology

More than just a place to sleep 💤 Today's guests are seeking experiences that enhance their overall well-being, including quality sleep. Hotels across EMEA, like Grand Resort Bad Ragaz in Switzerland and SHA Wellness Clinic in Spain, are leading the way with specialized sleep programs. These “Sleep Retreats” offer guests a chance to improve their sleep and overall health, free from daily distractions, often over several days or weeks. Discover why Sleep Retreats are one of the hottest trends in the industry right now! https://bit.ly/3MhxEyP

🌏 APAC Hoteliers, looking for fresh email marketing campaign inspiration for the rest of the year? 📧✨ We’ve handpicked five standout hotel campaigns from across the APAC region in 2024 that are truly pushing the boundaries of creativity and impact. 💡🎯 From hitting the right audience with the perfect message at the perfect time, to crafting innovative monthly newsletters, these campaigns are setting the standard and offer valuable insights to help your property shine in a competitive market. 🌟🏨 🚀 Check out these game-changing campaigns in our latest blog and get inspired to make the rest of 2024 your best yet! https://bit.ly/3MeTRxu

Have you experienced this? You have some “business” guests staying at your hotel for a conference, and when the conference is over, you want to get them to extend their stay for the “leisure” side of the “bleisure” portmanteau. But how? A Customer Data Platform can supply the answer to that question. This week on Hotel Moment podcast Jason Pirock, Head of Marketing at Springboard Hospitality, and Adam Mogelonsky, Partner at Hotel Mogel Consulting Ltd., explain how a CDP uses segmentation to tap into the preferences and special interests of your guests to extend stays and drive conversions. 🎙️Listen now to this special episode that first aired as a webinar on Hospitality Net. Link in the comments! Hotel Moment episodes drop every Wednesday. Subscribe so you never miss an episode. You can also catch episodes on our Revinate YouTube channel. Be sure to hit subscribe! Or subscribe on Spotify, Apple Podcasts, or any other streaming service. #HotelMoment | #hospitality | #podcast

We're #hiring a new Contact Center Manager in Bend, Oregon. Apply today or share this post with your network.

Answer opportunity's call to make the voice channel part of your 2025 budget. Read on to get caught up on the latest trends, metrics, and thought leadership to keep you competitive. #Revinate | #BudgetSeason | #hospitality

We hate to break it to you, but using the same loyalty program for decades won’t get you the results it used to anymore. Guests want more. They need more. You’ve worked hard to generate a database full of loyal guests, so don’t let that hard work go to waste. A loyalty program needs to be just as unique as your guests. So, if you need tips for building a modern loyalty program that will entice the right guests to participate, we’ve got you covered. #GuestLoyalty | #GuestData | #HospitalityTechnology

We're #hiring a new Senior Data Engineer in San Francisco Bay Area. Apply today or share this post with your network.