CX and Research Expert Market Force Information Acquired by CX BPO Powerhouse MCI in Landmark Deal MIAMI BEACH, Fla., March 25, 2024 (GLOBE NEWSWIRE) -- MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer Experience (CX) company specializing in solutions to enhance customer experience for businesses through a variety of digital and onsite Customer Experience (CX) services such as customer feedback surveys, mystery shopping, operational audits, and competitive benchmarking to help businesses understand their customers’ needs and preferences better. Market Force Information, along with its Knowledge Force Software-as-a-Service (SaaS) analytics and case management suite, operates across the globe with a presence in the United States, Canada, and the United Kingdom (UK). In addition, Market Force provides digital and voice call center services, tech-support, customer service, customer survey solutions, employee satisfaction/engagement programs, complaint resolution services, social media management/monitoring, and SG&A support services. Market Force services are available with or without its industry leading SaaS Platform Knowledge Force. This advanced platform leverages data science and Artificial Intelligence (AI) to deliver actionable insights from enterprise data & market research. Predictive models inform brands of the specific actions designed to drive growth and profitability, taking the guess work out elevating customer experience. Anthony Marlowe, CEO of MCI commented, “We loved the Market Force suite of services and their approach to business improvement via market research, data collection, and tech-enabled business services. It was an easy decision for us to acquire 100% of the equity and assets.” Dr. Phil Doriot, EVP Market Force Information commented, “As a result of partnering with MCI, we now have one of the most differentiated and complimentary modern CX BPO mid-market conglomerates in world. The team at Market Force and I, are thrilled to be part of MCI and to co-lead CX innovation. The combined capabilities are highly unique." Marlowe further said, “I am not sure I’m aware of another mid-market company with the analytics, AI/automation, BPO, and CX capabilities as comprehensive as MCI, with all our subsidiaries that can move as quickly, have the flexibility, and come with an extraordinary price advantage.” The addition of Market Force further bolster MCI’s capabilities and differentiation for new and existing customers. More ---> #AI #Acquisition #Data #MarketResearch #CX #BPO #Polling #Analytics #CustomerExperience #MarketForce #KnowledgeForce #MCI #SaaS https://lnkd.in/gf-fxJBw
MCI
Outsourcing and Offshoring Consulting
Iowa City, Iowa 6,219 followers
MCI is a holding company for a diverse lineup of tech-enabled & data-driven business process outsourcing (BPO) companies
About us
MCI is the holding company for a diverse lineup of tech-enabled business service operating companies. Driving modernization through digitalization, MCI ensures clients Do More For Less. MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment, IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS). CX OUTSOURCING The power of big with the agility of small. CX operations, sales, & retention providing the talent and empathy of our award-winning front line team. 👍Customer Engagement Services 💹Revenue Growth Services 🏡Work at Home 🔐Secure, Stable & Scalable CX TECHNOLOGY Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. ⚙Automation, Data & Analytics ☁Cloud & Digital Engineering 🤳Digital Self-Service & Cost Mitigation 💻Technology & Systems Integration PROFESSIONAL SERVICES When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. ♟Customer Experience Strategy ✏Experience Design 🖥Digital Transformation 📣Marketing Solutions MCI now employs 4,000+ talented individuals with 370+ diverse North American client partners across the following MCI brands: ✔Gravis Marketing ✔March East ✔MCI BPO ✔MCI BPOaaS ✔MCI Federal Services ✔OnBrand24 ✔East West BPO ✔The Sydney Call Centre ✔Valor Intelligent Processing (VIP) ✔BYC Aqua ✔Market Force MCI now supports clients across the globe 🌎, with service delivery taking place in North America, South America, South Africa, Europe and Asia. Contact us today to see how MCI is the perfect fit for your brand!
- Website
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https://www.mci.world/
External link for MCI
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Iowa City, Iowa
- Type
- Privately Held
- Founded
- 2002
- Specialties
- Business Process Outsourcing, Customer Contact Software, Contact Center Service, Call Center Services, Customer Service, Inside Sales, Chat, Market Research, Reporting & Analytics, Customer Lifecycle Management, Software Integration Service, Machine Learning and AI, BPO, RPA, NLP, IT Services Schedule 70, Temporary Administrative and Professional Services TAPS 736, Collections, Claims Processing, and Federal Contracting
Locations
Employees at MCI
Updates
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CEO of MCI, an American multinational conglomerate holding company headquartered in Miami Beach, Florida, United States of America
CX and Research Expert Market Force Information Acquired by CX BPO Powerhouse MCI in Landmark Deal MIAMI BEACH, Fla., March 25, 2024 (GLOBE NEWSWIRE) -- MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer Experience (CX) company specializing in solutions to enhance customer experience for businesses through a variety of digital and onsite Customer Experience (CX) services such as customer feedback surveys, mystery shopping, operational audits, and competitive benchmarking to help businesses understand their customers’ needs and preferences better. Market Force Information, along with its Knowledge Force Software-as-a-Service (SaaS) analytics and case management suite, operates across the globe with a presence in the United States, Canada, and the United Kingdom (UK). In addition, Market Force provides digital and voice call center services, tech-support, customer service, customer survey solutions, employee satisfaction/engagement programs, complaint resolution services, social media management/monitoring, and SG&A support services. Market Force services are available with or without its industry leading SaaS Platform Knowledge Force. This advanced platform leverages data science and Artificial Intelligence (AI) to deliver actionable insights from enterprise data & market research. Predictive models inform brands of the specific actions designed to drive growth and profitability, taking the guess work out elevating customer experience. Anthony Marlowe, CEO of MCI commented, “We loved the Market Force suite of services and their approach to business improvement via market research, data collection, and tech-enabled business services. It was an easy decision for us to acquire 100% of the equity and assets.” Dr. Phil Doriot, EVP Market Force Information commented, “As a result of partnering with MCI, we now have one of the most differentiated and complimentary modern CX BPO mid-market conglomerates in world. The team at Market Force and I, are thrilled to be part of MCI and to co-lead CX innovation. The combined capabilities are highly unique." Marlowe further said, “I am not sure I’m aware of another mid-market company with the analytics, AI/automation, BPO, and CX capabilities as comprehensive as MCI, with all our subsidiaries that can move as quickly, have the flexibility, and come with an extraordinary price advantage.” The addition of Market Force further bolster MCI’s capabilities and differentiation for new and existing customers. More ---> #AI #Acquisition #Data #MarketResearch #CX #BPO #Polling #Analytics #CustomerExperience #MarketForce #KnowledgeForce #MCI #SaaS https://lnkd.in/e_Jsn_St
Unveiling the Future of Global CX; MCI Acquires Market Force Information, a Customer Experience Services Powerhouse
globenewswire.com
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MIAMI BEACH, Fla., March 18, 2024 (GLOBE NEWSWIRE) -- MCI BPO (MCI), a globally recognized leader in business process outsourcing (BPO) and customer experience (CX) solutions, today announces the acquisition of EastWest BPO. EastWest BPO is a leading Philippine BPO in the call center service industry near Clark Freeport Zone. This acquisition furthers MCI's strategic expansion of a diverse global footprint and enhancement of its BPO and technology offerings. Included in the acquisition is EastWest Technologies. EastWest, headquartered in San Fernando, Pampanga, delivers proven superior customer service, back-office, and sales support. EastWest is another valuable addition to MCI's growing robust portfolio of worldwide companies. The acquisition of EastWest cements MCI’s global footprint and extends MCI’s renowned flexible, secure, and cost-saving service and technology delivery to its’ almost 500 western logo client base. Anthony Marlowe, CEO of MCI, captures the sentiment of the EastWest acquisition, "The acquisition of EastWest BPO & Technologies is a key step for MCI in expanding our offshore CX BPO contact center solutions. After almost two decades as one of the fastest-growing onshore tech-enabled call center BPO service providers, we’ve spent the past few years heavily focused on more of what our clients want: technology and high-quality nearshore/offshore cost arbitrage. EastWest BPO, a mid-market provider, delivers top-quality service with highly tenured staff, which translates to happy clients that transition to MCI with a high degree of attention from senior level vendor staff.” This acquisition combines MCI’s leadership and EastWest BPO's resources to deliver a seamless expansion of services, with an emphasis on providing a comprehensive suite of customer interaction solutions to a broader audience. MCI’s clients will immediately benefit from the increased pool of expertly trained call center professionals and innovative technology propelling customer satisfaction, loyalty, and cost-effectiveness. #aquisition #BPO #ContactCenter #CX #Philippines #Technology https://lnkd.in/e-WZRvta
MCI BPO Expands in the Philippines with the Acquisition of EastWest BPO & EastWest Technologies
globenewswire.com
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MCI reposted this
CEO of MCI, an American multinational conglomerate holding company headquartered in Miami Beach, Florida, United States of America
MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua #CapeTown #SouthAfrica #MCI https://lnkd.in/eMyUc6Xk
MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
globenewswire.com
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MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua https://lnkd.in/g4Vh_enh
MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
globenewswire.com
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Are you a buyer of #BPO or #CustomerExperience #CX services? Our #CEO Anthony Marlowe just rolled out this #F1 Grand Prix VIP Experience! Go to http://www.FlyCX.Ai to sign up🛫!
FlyCX
onbrand24.com