Nextiva

Creating an incredible customer experience is one of the most powerful ways to differentiate in the marketplace. Download this new report from Gartner to learn how you can assess and improve CX across your organization. ➡ https://lnkd.in/gtR2xGrE ⬅

In CX, the best defense is a good offense: Enter proactive service.💡 Picture AI that decodes emotions, maps interactions, and delivers instant sentiment analysis. This isn't tomorrow's pipe dream- It's today's reality.

Is your organization ready to adapt to the changing state of CX? Our latest report highlights key trends and strategies for CX success. Join our webinar on July 10th at 9 am PT for expert analysis on top CX challenges and innovative solutions. Wayne Butterfield, Global Head of Intelligent Automation Solutions at ISG, and Christopher Bryant, Director of Strategic Growth at Nextiva, will cover: ✅ The top priorities for your customers in 2024 (with actionable insights) ✅ Identifying where AI can greatly improve your customer journey ✅ Major CX challenges today (and how to overcome them) ✅ How personalization is key to winning over your customers Register here: ➡️ https://bityl.co/QpPG

🏁 Buckle up, everyone! Nextiva was at the Spa Francorchamps race in Belgium with McLaren Barcelona, featuring the incredible driver Tommy Pintos.🏎️💨 📸 Check out the cool shots from the weekend below!

Meet the newest members of the Nextiva family 🐶 Why get one puppy when you can have two?! They are full of energy and ready to assist with any questions you have about the New Nextiva! Lets talk Nextiva Contact Center and Brand Management 📳- Reach out for more info!!! #nextiva #nextivapartners

Your 2024 Stanley Cup Champions!!! 🏆

Last Knight, our Marketing team had a blast at Medieval Times in Scottsdale! Team Yellow battling Blue! ⚔ 🐎 Gathering the team for some fun, finger food, and libations was truly a knight to remember. From jousting to jesters, our team bonded over an evening of medieval memories and indulged in a feast fit for royalty. So it was a royal success, to say the least, and we're all sharpened up to conquer our Marketing endeavors ahead! 🏰🛡️

🚀 Nextiva Contact Center: Perfect for Engaging Distracted Customers! 🚀 Capture and maintain customer attention with Nextiva Contact Center’s capabilities: 🔔 Interest Reminders: Continuous reminders for flagged items. 🛒 Abandoned Cart Recovery: Timely reminders to complete purchases. 📏 Size Availability Alerts: Notifications when desired sizes are back in stock. 🤖 Automated Replies: Instant responses based on historical questions. Boost engagement and turn interest into sales with Nextiva.

"How can I turn every call into a 5-star experience?" The answer is simple: AI. With AI, you can greet customers by name and acknowledge their loyalty in every interaction. Or, if something goes wrong, AI can instantly alert a supervisor to ensure compliance & top-notch service. When every call meets the highest standards, the experience becomes a luxury. Looking for more AI-related content? Check out The Customer Journey Podcast for expert insights!

Our partners the Florida Panthers have made history! 🏆 In an epic Game 7 showdown, the Panthers triumphed over the Oilers to secure their first Stanley Cup championship in franchise history. The 30-year wait is finally over, and the Cats are champions! Watch the video below join us in celebrating this incredible "power play" achievement! Comment your favorite part of the game! 🏒🎥