Nextiva’s Post

Bostonians - Come see us at CXFS (Customer Experience for Financial Services) July 15 - 16, 2024 at The Westin Copley Place, Boston, MA. Verint is a proud sponsor and will be leading the session, "Leveraging Data & AI to Elevate CX: How to drive enterprise CX transformation" on Monday, July 15 from 9:10 am - 9:30 am. Hear from Verint experts, Nicole Nevulis, MBA & Koren Stucki on: - Driving enterprise CX transformation - Using data to identify and resolve broken customer journeys - Empowering your entire workforce with CX Automation - Reducing digital friction and driving containment in real-time

Bostonians - Come see us at CXFS (Customer Experience for Financial Services) July 15 - 16, 2024 at The Westin Copley Place, Boston, MA. Verint is a proud sponsor and will be leading the session, "Leveraging Data & AI to Elevate CX: How to drive enterprise CX transformation" on Monday, July 15 from 9:10 am - 9:30 am. Hear from Verint experts, Nicole Nevulis, MBA & Koren Stucki on: - Driving enterprise CX transformation - Using data to identify and resolve broken customer journeys - Empowering your entire workforce with CX Automation - Reducing digital friction and driving containment in real-time

Bostonians - Come see us at CXFS (Customer Experience for Financial Services) July 15 - 16, 2024 at The Westin Copley Place, Boston, MA. Verint is a proud sponsor and will be leading the session, "Leveraging Data & AI to Elevate CX: How to drive enterprise CX transformation" on Monday, July 15 from 9:10 am - 9:30 am. Hear from Verint experts, Nicole Nevulis, MBA & Koren Stucki on: - Driving enterprise CX transformation - Using data to identify and resolve broken customer journeys - Empowering your entire workforce with CX Automation - Reducing digital friction and driving containment in real-time

Bridge the gap between customer insights and business decisions! Join me tomorrow for an engaging webinar, where we'll unravel the challenges of making sense of customer feedback and explore effective techniques to turn feedback into business success. Join the webinar: unpickle.in/webinar #customerinsights #customerlistening #customerfeedback #webinar

Dive into our latest webinar where we explore the intricate world of AI-driven customer service. Learn how synthesizing scattered customer data into a coherent strategy can significantly elevate the customer experience. Discover the transformation from generic interactions to personalized customer journeys through intimate automation, and see how AI seamlessly integrates into real-world applications for proactive customer care. Register, listen, and enjoy as Derek Boudreau Matt Edic and Michael Skigen discuss at the round table and turn your lunch break into an InfoBreak. https://bit.ly/49cChDx #IntelePeer #AI #Automation  

Step into the future of CX management with our deep-dive session on AI-driven innovations that are reshaping how customer service teams operate. Meet Zendesk WFM (Tymeshift) and Klaus. Secure your spot today – register now: https://zdsk.co/3xUSxvL Learn about the predictive tools that are transforming agent performance – from making precise staffing forecasts to suggesting skill enhancements. Plus, take a closer look at how AI is revolutionizing quality assurance, giving businesses the edge to customize user interactions, preemptively address customer expectations and lead the competitive race in our ever-changing market.

Join us Wednesday at 9am PT for an exclusive session with Wayne Butterfield, Global Head of Intelligent Automation Solutions at ISG, and Chris Bryant, Director of Strategic Growth at Nextiva. Gain expert insights on current CX challenges and discover innovative strategies to overcome them. In this session, you’ll learn: ✅ The top priorities for your customers in 2024 (with actionable insights) ✅ Identifying where AI can greatly improve your customer journey ✅ Major CX challenges today (and how to overcome them) ✅ How personalization is key to winning over your customers Register here: ➡️  https://bityl.co/QpPG

Join Verizon’s Bob Schafer and Forrester’s Seth Marrs in this exclusive webinar to explore how leading companies transform contact centers into revenue hubs while maintaining customer satisfaction. You'll hear about shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam #IamVZ Seth Marrs

Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam

Watch it at your convenience on demand. You’ll learn from Verizon’s Bob Schafer and Forrester’s Seth Marrs how leading companies are transforming contact centers into revenue hubs while maintaining customer satisfaction. Key highlights include: shifting from cost reduction to revenue generation, realigning metrics and KPIs, identifying sales opportunities, leveraging AI and analytics, optimizing agent training, and so much more! Complimentary registration by clicking below. #VTeam