🏒 The puck drops, and so does the AI-powered game plan! Our team—Patrick Purgatorio, Kevin Lustig, and Evan Earle—hosted an unforgettable night at the Blackhawks vs. Devils game this week. Great plays, great company, and game-changing conversations—just how we like it! 🚨🥅
Observe.AI
Software Development
Redwood City, California 78,589 followers
The AI platform for contact centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
Updates
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How does Voice AI improve your human agent experience? By handling routine calls like directions and confirmations, VoiceAI Agents free up agents to focus on what really matters—creating a more personalized and reassuring experience for customers. From putting nervous callers at ease to ensuring they feel confident in their choices, AI empowers agents to make a real impact. 🔊 Hear from Emmanuel Noyola on how AI is transforming customer interactions! Don't forget to check out our VoiceAI Agents Showcase: https://lnkd.in/gUbvxv-b
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That’s a wrap on Channel Partners 2025! 🎲✨ We had an incredible time in Las Vegas connecting with partners, diving into the future of AI-powered contact centers, and showcasing how our VoiceAI Agents and real-time conversation intelligence are transforming customer interactions. A huge thank you to everyone who stopped by, shared insights, and explored new opportunities with us. Let’s keep the momentum going! 🚀 📸 Check out some highlights from the event! Jim Tennant, Scott Eastman, Brice Green, Chris Powers, Curt Tilly, John McMullan, Sana Khan
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Build a VoiceAI Agent in Minutes—Not Weeks! 🚀 Imagine setting up a fully functional VoiceAI Agent in just 20 minutes—no massive team, no headaches, just seamless automation. Don’t take our word for it: ✅ "One of the easiest implementations we've had!" – Emmanuel Noyola ✅ "Get one up in minutes instead of weeks!" – Vache Moroyan ✅ "No army of people needed—it's that simple!" – Dave Singh Ready to see it in action? Book your demo today! 🔗https://lnkd.in/gAA9wu4j
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It is almost showtime! ⏰ Join us today at 9am PT | 12pm ET for our exclusive VoiceAI Agent Showcase, where AI-powered voice agents go beyond scripts to deliver real, human-like conversations. Hear from industry leaders at Observe.AI, Accolade, Inc., Affordable Care, and Menlo Ventures as they share how VoiceAI is transforming efficiency, CX, and business growth. Save your seat before time runs out: https://lnkd.in/g4n5hzFq
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Conversational AI is evolving—Voice AI is changing the game! Jaideep Sen, Chief Business Officer at Minfy, shares how customers are using Observe.AI’s VoiceAI Agents for real, human-like interactions that are easy to deploy and manage. Join us tomorrow, on March 27 at 9 AM PT | 12 PM ET to see the future of AI-powered conversations in action. 📅 Save your spot: https://lnkd.in/g4n5hzFq
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🗞️ Big news! We have launched our VoiceAI Agents to help businesses automate customer calls without sacrificing quality. Think smoother conversations, smarter automation, and better customer experiences—at scale. Catch all the details in VentureBeat ⬇️ https://lnkd.in/g7--Ygn8
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💡 The future of customer experience is here—with VoiceAI leading the way! AI is transforming contact centers by helping teams scale, improving efficiency, and delivering seamless 24/7 support—so customers get what they need, faster. And the best part? It empowers employees to focus on what they do best. Join us tomorrow, March 27th at 9am PT | 12pm ET for the VoiceAI Agents Showcase to see it in action! 🚀 📅 Save your spot now → https://lnkd.in/gpP-M4ih
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Unlock the Future of Your Contact Center with Voice AI 🚀 Our CPO, Vache Moroyan, and CTO, Jithendra Vepa, recently shared exciting insights on the power of Voice AI Key takeaways: 🤖 Agentic AI & LLMs are revolutionizing voicebots, enabling them to handle complex conversations with ease and speed 🤖 Robust guardrails are essential for real-world applications. 🤖 Ultimately, it's about delivering exceptional customer experiences. 🤖 Natural-sounding AI voices and improved handling of conversational nuances are making interactions seamless. Ready to transform your contact center? Learn more! https://lnkd.in/g2A8jNQr #VoiceAI #AgenticAI #ContactCenter #AI #ObserveAI #CX #Innovation
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🔊 How does VoiceAI enhance the human agent experience? Our customers Jim Degliumberto, Emmanuel Noyola, and Dave Singh agree—VoiceAI helps agents focus where they’re needed most. By streamlining routine tasks, AI enables agents to dedicate more time to complex, high-value conversations that require expertise and empathy. See how AI is empowering agents and elevating customer experiences. 👇 Don't forget to join us for our upcoming VoiceAI Agent Showcase: https://lnkd.in/gpP-M4ih